Bad purchase experience

[Boog]

I recently bought a new X500. The buying experience wasn't what I expected. I paid the list price (less the Deere discount during June) and signed the papers. While the salesman was printing the papers, I asked if they give subscriptions for their Homestead magazine. He said, no, but he thought I could go to the Deere website and sign up for it myself. I was offered no Deere Ball cap either. In a few days the tractor came on a flatbed trailer. Signed some papers again and the delivery guy left. I then noticed there was only about 1/4 tank of gas in it. I also took off the black discharge chute and found it wet between the metal attach bar and deck. I also saw rain-spots (dust spots) so assume it had sat outside in the rain prior to delivery. Is all this normal when buying a $5000. machine? I bought implements at different places in the past and they at least gave me a ball cap.

1) No ball cap
2) 1/4 tank of gas
3) No magazine subscription
4) Wet deck from being in rain

Do I have a bad dealer or is this kind of experience normal nowadays? Thanks for any input on your experiences.

 

[GManBart]

The ball cap and magazine subscription are sorta non-complaints in my book. 1/4 tank of gas is pretty lame. The deck could have been wet from them washing/rinsing it off prior to delivery.

 

[Gator6x4]

Sounds like a bad case of "Buyers Remorse".

Go here to read the "Homestead Magazine". Homestead Magazine JohnDeere.com.

Go here for a good assortment of caps. https://www.google.com/?gws_rd=ssl#q=jd+logo+caps.

 

[Poopdeck Pappy]

I bought a $30,000 tractor and didn't get a ballcap, and it didn't sour my impression of the dealership or the machine. I never thought about a ballcap to tell you the truth. They did fill it up with diesel, which is worth a lot more than a ballcap.

My $30,000 tractor was nice and shiny when they delivered it. About 5 minutes after the left, it started raining. Big deal. These are tools made for working, not show cars.

I think you're obsessing a little. Relax and don't sweat the petty stuff. (And don't pet the sweaty stuff.)

 

[MinnesotaEric]

I recently bought a new X500. The buying experience wasn't what I expected. I paid the list price (less the Deere discount during June) and signed the papers. While the salesman was printing the papers, I asked if they give subscriptions for their Homestead magazine. He said, no, but he thought I could go to the Deere website and sign up for it myself. I was offered no Deere Ball cap either. In a few days the tractor came on a flatbed trailer. Signed some papers again and the delivery guy left. I then noticed there was only about 1/4 tank of gas in it. I also took off the black discharge chute and found it wet between the metal attach bar and deck. I also saw rain-spots (dust spots) so assume it had sat outside in the rain prior to delivery. Is all this normal when buying a $5000. machine? I bought implements at different places in the past and they at least gave me a ball cap.

1) No ball cap
2) 1/4 tank of gas
3) No magazine subscription
4) Wet deck from being in rain

Do I have a bad dealer or is this kind of experience normal nowadays? Thanks for any input on your experiences.

I bought a $150,000 car and didn't get a polo shirt or a complimentary membership to the country club. All I got was free back-rubs and shoe shines and then, only if I brought it in for service on Tuesdays.

Totally stinks.

Oh, and they parked it outside too!

 

[Hiltz]

Relax and don't sweat the petty stuff. (And don't pet the sweaty stuff.)[/QUOTE]


Ha, Im going to steal that one.

 

[CobyRupert]

Why shouldn't you pet the sweaty stuff?

 

[paulharvey]

Ball caps... in my experience you have to be a bit smart *** to salesmen to get them (in construction; from the equipment rental guy, to concrete, and plumbing). Wear a competitors hat in; or say "dam Cemex has nice hats, if only Vulcan/Argos concrete had them we might order from them".

Times have changed with sales over the last 10 years. Used to be salesmen came looking for superintendent/buyer/whoever makes the $$$ choices to take them to lunch, give them a hat, ect. I would always mess with a salesman who would drive up and tell them there not allowed on site without something free, even if it's just a carpenters pencil.

Wear a Kubota hat in next time... bet they'll have a green one for you.

 

[square1]

Funny thing, I went into town on a sunny day recently, while there I bought a ball cap, full tank of gas, and a magazine (I'll likely subscribe to). When I got home there was a brand new tractor sitting in my yard with a ribbon on the hood

 

[TnWV]

I recently bought a new X500. The buying experience wasn't what I expected. I paid the list price (less the Deere discount during June) and signed the papers. While the salesman was printing the papers, I asked if they give subscriptions for their Homestead magazine. He said, no, but he thought I could go to the Deere website and sign up for it myself. I was offered no Deere Ball cap either. In a few days the tractor came on a flatbed trailer. Signed some papers again and the delivery guy left. I then noticed there was only about 1/4 tank of gas in it. I also took off the black discharge chute and found it wet between the metal attach bar and deck. I also saw rain-spots (dust spots) so assume it had sat outside in the rain prior to delivery. Is all this normal when buying a $5000. machine? I bought implements at different places in the past and they at least gave me a ball cap. 1) No ball cap 2) 1/4 tank of gas 3) No magazine subscription 4) Wet deck from being in rain Do I have a bad dealer or is this kind of experience normal nowadays? Thanks for any input on your experiences.

When I bought my X530 2 years ago I didn't get a hat and didn't even think to ask for one. 2-3 weeks later, a hat and a couple JD key chains along with a thank you for purchasing from us letter showed up in the mail. Maybe you will still get a hat. I don't remember for sure but I do think they filled it up. Equipment sits out in the weather on dealers lots all the time. Don't sweat it and enjoy your new machine!

 

[cre10]

Want a tissue to dry those tears? Seriously if it chaps your *** that bad then talk to the salesman.

The only gripe you got is no diesel.

I throw away so many hats from machinery we buy it's not even funny. Most of those free hats are crap anyway.

 

[Firemanbuck]

I throw away so many hats from machinery we buy it's not even funny.

Wow, way to rub it in....

 

[murphy1244]

When we bought the Ventrac we got 4 hats, full tank of Diesel, 2 coffee mugs and a scale down version of our machine...

 

[cre10]

When we bought the Ventrac we got 4 hats, full tank of Diesel, 2 coffee mugs and a scale down version of our machine...

Show off

 

[Deere Dude]

I bought a new GMC dually for about $45,000 at the time and he said I should drive it next door to the gas station so he could put some diesel in it. I was flabbergasted when he put in $10 diesel in it and stopped. I questioned why and he said they only fill the smaller trucks up.
Maybe John Deere only fills up the smaller tractors?

 

[cre10]

I bought a new GMC dually for about $45,000 at the time and he said I should drive it next door to the gas station so he could put some diesel in it. I was flabbergasted when he put in $10 diesel in it and stopped. I questioned why and he said they only fill the smaller trucks up.
Maybe John Deere only fills up the smaller tractors?

When I bought my Duramax the salesman topped it off with diesel and left me with some KY and said to have fun with the payments :laughing:

 

[arrow]

He's asking how other dealers compare at delivery and not a judgment of his attitude. When I bought another brand of tractor, I also got a hat in the mail a couple of weeks later. My tractor was full of fuel but not washed before they brought it to me. Some dealers try real hard to cater to their customers. Others think they own the neighborhood and they did you a favor selling you the tractor. There are the one's in between that probably make up the majority.

 

[Kyle_in_Tex]

I recently bought a new X500. The buying experience wasn't what I expected. I paid the list price (less the Deere discount during June) and signed the papers. While the salesman was printing the papers, I asked if they give subscriptions for their Homestead magazine. He said, no, but he thought I could go to the Deere website and sign up for it myself. I was offered no Deere Ball cap either. In a few days the tractor came on a flatbed trailer. Signed some papers again and the delivery guy left. I then noticed there was only about 1/4 tank of gas in it. I also took off the black discharge chute and found it wet between the metal attach bar and deck. I also saw rain-spots (dust spots) so assume it had sat outside in the rain prior to delivery. Is all this normal when buying a $5000. machine? I bought implements at different places in the past and they at least gave me a ball cap.

1) No ball cap
2) 1/4 tank of gas
3) No magazine subscription
4) Wet deck from being in rain

Do I have a bad dealer or is this kind of experience normal nowadays? Thanks for any input on your experiences.

Dealer should have given a bit of a discount and a cap for sure. Tell the salesman to charge it to their advertising budget. You might get one later on from Deere that says "Owner's Edition" embroidered on the rim. My owner's edition was a cheap cap that didn't fit well. Gave it to my kid.

I think I got a dealership cap or 2.
Can't remember if it had much diesel or not. Probably not. Long ago.
Signed up for my own Homestead after a while.
Couldn't care less if it had a bit of dust or raindrops on it as I started mowing within minutes after getting it. Be sure to wax yours now if you're the type that wants it to look really nice everytime you park it. The wax helps keep the dust off.

 

[OregonCraig]

Like others have said, you still might get the cap. Last tractor I bought, I didn't get one from the dealer, but JD sent me something in the mail to redeem online for a free hat.

What would concern me more is that your dealer appears to have a problem with "attention to detail." If you are going to have this dealer do any service or repairs, you should check their work and ask a lot of questions. Granted, the mechanic in the shop probably had nothing to do with filling your tank or doing a pre-delivery cleaning, but sometimes the attitude comes from the top down and affects all aspects of a business.

There are differences in dealers, and as many on this forum have said, the dealer can be more important than the brand. The X500 is a good tractor, though.

 

[Schneeky]

I just bought a new Mahindra with a BH. As I understand it Momma requested a Mahindra Pillow and blanket for me so when I fall over out in the shop after cleaning it (and many toddys) I have something to sleep on.
Got plenty of "Noveske" and "LaRue Tactical" hats already. Don't care about a tractor mfg's or dealer hat. I want the thing to earn it's Alpo.
When it breaks we'll see what matters. I want my purchased gear to function. d:^) Schneeks..