We're trying to get her an online account, but the website is asking for information that she doesn't have. When we call the phone, it takes an hour to get through to a real human. So far, everyone that we've talked to isn't able to give us the information that the website is asking for. It's a series of numbers that she doesn't have, and doesn't ever remember receiving. Mom saves everything and there is a huge stack of papers from the bank over the last two decades.
They wont send the information to her in the mail. When asked why, we're told that they are not allowed to.
We're just going in circles. We're hoping that the person we talk to tomorrow will help. I'm just posting this for some sort of advice from somebody in Canada that might know more about banking in Canada then we do.
Honestly, I would love to close this account and put the money somewhere else. Anywhere else. But my fear is that all of Canada is going to be difficult for us to deal with here in Texas. Moving the money to the US isn't something she will consider.
Worse case is that we do nothing, and my brother will just have to wait for me to get everything done here in the US before dealing with Canada, when she passes.