You will have to do things in person and bring valid ID each time.
Think about this - why would you want a bank to allow someone to change account control over a telephone call? A telephone caller whose number can be spoofed and the account owner easily impersonated. Sounds like a nightmare scenario to me.
Do yourself a favour NOW and make sure your mom has a current valid will and Power of Attorney for Health and POA for Personal Property. Be aware that setting up joint POA or executer can become a nightmare because all parties WILL BE required to be physically present every time even if it's worded as either/or.
Think about this - why would you want a bank to allow someone to change account control over a telephone call? A telephone caller whose number can be spoofed and the account owner easily impersonated. Sounds like a nightmare scenario to me.
Do yourself a favour NOW and make sure your mom has a current valid will and Power of Attorney for Health and POA for Personal Property. Be aware that setting up joint POA or executer can become a nightmare because all parties WILL BE required to be physically present every time even if it's worded as either/or.