Big brother is watching.

[RayMunising]

First I would like to know if Kubota Canada’s standard policy is that only the selling dealer is authorized to do warranty work. If that is policy I would like to see it in writing. If not, then why would I go to a dealer that has accused me of a criminal act, had a bad track record in the past and I would want to know why I was excluded from using another dealer for an authorized warranty repair?

For the life of me I can't find the thread now but just a couple of days ago I did a search on ?SOMETHING? and someone was asking if warranty work had to be done by the dealer you purchased it from and someone else replied with a jpg scan from ?the owners manual? that said warranty work should be done by the dealer you purchased from if convenient. If it is not convenient than any dealer can do the work but it may be performed as a lower priority to the work being done on tractors purchased from that dealer. Then someone else replied that they thought it was surprising Kubota put that in writing. I'm really sorry I can't find the thread now. Maybe someone else can? I thought a direct quote from the thread was "I can't believe Kubota put that in writing" but I can't find it now.

 

[crazyal]

There was a thread I read not long ago where someone had a letter (or fax) sent to them from Kubota (probably Kubota USA) stating that all authorized Kubota retailers were obligated to perform warranty work. the only restriction was that they could bump you down to service customers who bought a tractor from them (or something like that).

Personally I would name names (of the dealer, the rep at the dealer, and the rep from Kubota Canada). Even though I'm sure you're mad I would remain level headed and not bad mouth or slander but just post what you were told, the facts as you understand them. If this dealer will do the work but will not pay for delivery or anything required (oil, filters, etc.) to do the job then they should have no problem with it being listed here or any where else. If they feel it was a mistake then they can join in and explain the mistake and resolve this. If they would rather hide in the shadows and risk loosing business then that's their loss. The rep from Kubota should also not mind his name being posted here. Both the dealer and Kubota in general have a great opportunity here to resolve this while giving a positive image that looks good to all those who read this, always a good thing.

 

[canoetrpr]

I apologise if anyone thought I was implying that there was truly something big brotherish going on here. I was being sarcastic. Ask Mike pointed out absolutely anyone can monitor what is being said here.

Neither the representative of Kubota Canada who pointed my dealer to posts done by this user id, or the dealer who called and threatened me had any real legitimate information to corroborate that I was actually a real Kubota customer such and such who must have been referring to dealer so and so.

Yet they went out on a limb and assume that I was said customer who was dissatisfied with the dealer and despite me never having named the dealer or myself figured that it would be appropriate to pass this information around, make assumptions and so on which lead ultimately to the dealers tirade and threats.

Information can be used in any way you see fit. The same information about my posts could have been used in a positive manner, to try to gain an understanding of why I might not have confidence in the dealer and to have approached the issue in a professional manner without a tirade of assumptions, accusations and legal threats.

 

[MikePA]

My family owned company is celebrating our 60 th year in business!

Congrats!

I've been on discussion forums (not here) where dealers, posing as regular consumers, would badmouth their competitors. There was no way to distinguish between real complaints and phony ones.

 

[canoetrpr]

iTS NOT SLANDER IF ITS TRUE nOW THAT THE GUY HAS THREATENED YOU I WOULD NAME HIM
I work in a service business, if I screw you over you should talk and name names.
Consumer Reports reports on CSI and quaility of products, its not slander its the truth.

I don't believe that it is against any law for a private citizen to express his opinions and to inform others about his experiences with a particular, dealer, vendor, automaker and so on. It is called word of mouth.

I know however that a negative opinion of this dealer, if I shared his name, would affect the decisions of anybody who googled him and was intending to purchase from him.... forever. I understand that it is his livelyhood and have extended to him the benefit of the doubt. I am a single consumer among thousands who may have purchased from him over the years.

I have extended this common courtesy to him and I have gotten none in return.

I continue to believe that people are mostly good and make mistakes. Perhaps I am naive. All I will seek is an apology. I'm not out to ruin anyones name.

Unfortunately, if I do not receive an apology, I will not hesitate to name this dealer here after how I have been treated.

 

[canoetrpr]

On another note, I decided to visit a new Kioti dealer in my area. It sounds like Kioti is already quite popular in the U.S.A. I'd say that they are on a cusp of substantial growth up here in Canada.

I was, in a word, impressed. Don't get me wrong. Being a Kubota owner myself, I believe that Kubota and other brands make excellent products. I think they all do. When shopping for my L3400 last year I looked at JD seriously - the 3320 was a great machine. I looked at Kioti but I had not quite met a dealer that inspired confidence in me at the time.

This dealer was just awesome. He spent something like 3 hours with me showing me around, tutored me on using the backhoe on a test spot of their yard and so on. Turns out he was a Kubota dealer that decided to not renew has franchise and went with Kioti.

I test drove the CK35 and the DK35. I was particularly impressed with the DK35. Impressed enough that although I just went out on a limb to see what they had, that I am now considering it very very seriously.

I'm not trying to suggest how the DK compares with the GL 3540 or GL3940 which sound like what I should compare them against. I have truly learned the hard way what old timers here have been saying - that the dealer is more important than the brand.

 

[bowhunter3030]

There was a thread I read not long ago where someone had a letter (or fax) sent to them from Kubota (probably Kubota USA) stating that all authorized Kubota retailers were obligated to perform warranty work. the only restriction was that they could bump you down to service customers who bought a tractor from them (or something like that).

Personally I would name names (of the dealer, the rep at the dealer, and the rep from Kubota Canada). Even though I'm sure you're mad I would remain level headed and not bad mouth or slander but just post what you were told, the facts as you understand them. If this dealer will do the work but will not pay for delivery or anything required (oil, filters, etc.) to do the job then they should have no problem with it being listed here or any where else. If they feel it was a mistake then they can join in and explain the mistake and resolve this. If they would rather hide in the shadows and risk loosing business then that's their loss. The rep from Kubota should also not mind his name being posted here. Both the dealer and Kubota in general have a great opportunity here to resolve this while giving a positive image that looks good to all those who read this, always a good thing.

I agree with you. People who do good things for other people would never mind their names being mentioned. It's the people who don't take care of people who want to hide.

Problems will either make a company succeed or fail, depending on how they take care of the problem. My company thrives on other company's mistakes.

 

[Stargazer]

Yes I was looking for that fax/jpeg whatever of the the kub warranty. I was thinking it said fluilds were covered if warranty work required as well as has been said take anywhere might have to wait BUT not sure what warranty beside the cable needed to be done

Pat R

 

[JerryG]

Congrats!

I've been on discussion forums (not here) where dealers, posing as regular consumers, would badmouth their competitors. There was no way to distinguish between real complaints and phony ones.

I agree here with Mike. That has happened many times on the Internet on many forums.

Stories on the Internet can be very one sided without hearing the other side of the story even if they are a real customer instead of a dealer. It happens about many things. We have a thread TBN that has been running for a few days right now, where a member has fabricated a story to back a claim so that his idea will be believed. There is no way to prove it one way or the other, but many will believe it. Everything or almost everything that we read should be taken with a grain of salt unless there is a way to prove it without a doubt. We all want to believe what our fellow members post, but it isn't always the truth. None of this is in specific reference to this thread. All of this goes for all forums not just TBN.
As far as naming names of dealers where problems have been experienced with goes, in the past most threads or at least some posts have been deleted. This has been done to a large extent because of being one sided.

 

[DiezNutz]

My family owned company is celebrating our 60 th year in business!

That says alot right there... congratulations. You, Sir, would seem to have the kind of attitude and business I like to patronize.