Alan46
Veteran Member
So in other words “ No Returns “ What a F-ing joke!"Return unopened" Gimme a break!!!




So in other words “ No Returns “ What a F-ing joke!"Return unopened" Gimme a break!!!
Hi John,I am looking at the big tool rack and their promo material claims they've had no returns in 7 years. I figured there had to be at least one ornery person not happy with their big tool rack so I looked into their return policy.
"Returns will only be accepted within 14 days of the receipt of your product. The product must be returned unopened in the original packaging. We do not accept returns of used products."
I think I found the reason they've had no returns in 7 years. I am not trying to say the product is bad, it looks really nice and I'm strongly considering buying one. I found the return policy pretty funny though.
All that said, are you happy with yours?
Hey thanks for taking the time to reply. Makes sense and I appreciate it.Hi John,
Thank you for your interest
That line stating unopened was an error from an old Amazon policy that was placed on the site recently in error and has since been taken down. That said lots of comments here questioning the heavy duty and policy. If any of you deal with Amazon as a supplier you will know lots of people use it as a let me buy it, see it and return it for no reason, so we were just tying to eliminate that. All of that said I stand behind our products 110% read our reviews… This will tell the story. Talk to an owner of a BTR the quality is second to none.
All the best to you guys let me know if you have any questions.
You are welcome. I started this company over 7 years ago and take major pride in providing the highest quality, most useful products based on the needs I have as a tractor owner who’s loves to work on his property. I strive everyday to exceed our customers expectations and just treat people the way I would want to be treated, every rack is built to the highest quality standards. I won’t have it any other way! I will honestly tell you we have not had one return on a Bigtoolrack since we started in 2014. Thank you for posting this and if you have any questions please feel free to contact me directy.Hey thanks for taking the time to reply. Makes sense and I appreciate it.
I so appreciate you coming by to clear things up.Hi John,
Thank you for your interest
That line stating unopened was an error from an old Amazon policy that was placed on the site recently in error and has since been taken down. That said lots of comments here questioning the heavy duty and policy. If any of you deal with Amazon as a supplier you will know lots of people use it as a let me buy it, see it and return it for no reason, so we were just tying to eliminate that. All of that said I stand behind our products 110% read our reviews… This will tell the story. Talk to an owner of a BTR the quality is second to none.
All the best to you guys let me know if you have any questions.