Big trouble with new Diesel.

[pilot-werx]

Having my own businesses I can tell you now that a lawyer is involved be prepared to spend some money and enjoy the waiting game... Unlike you, at the end of the year the lawyer fees for the dealer are a tax deduction....

 

[mjncad]

Stopped by the dealership yesterday, to inform them of the letter they would be getting from my lawyer, and to try to get them to work something out.

Big mistake tipping your hand like that. You hired a legal beagle to represent you; don't make his life more difficult (e.g. more expensive to you) by circumventing him. I'm no fan of lawyers; but if you hired a competent one, let him do his job. Also stay the he!! out of that dealership so they can't claim you're harassing them, etc now that you've hired a lawyer. If your lawyer is worth a ****, he would tell you that.

 

[davygp38]

Thanks for all the advice about letting the lawyer do his job. First off I should have mentioned the lawyer is my neighbor. I will still be paying him, but I will have to force him to take any money. The second thing is he wanted me to play the good cop to his bad cop. He did tell me to wait, until he was sure they had gotten the letter, and then try one last time to work out a deal. his opinion was that this was such a cut and dried case that he would have been very surprised if the dealership tried to fight it. he asked me if I wanted a refund, or if I wanted the truck. I wanted this truck. I finally got a call from the dealership today, to tell me that the tires, and wheels were ordered. They think they might be in on Thursday, and as long as this corrects the vibration, I might have the truck as early as Friday. I will believe it when I see it, but at this point thats the closest I have been to any closure on this. As far as my decision to keep the truck. After reviewing everything the service department has done, and the fact that I have a 3 year bumper to bumper warranty, I feel confident that this truck will work for me. I will post more as more info comes in.

 

[Markcuda]

and the fact that I have a 3 year bumper to bumper warranty

A year from now, if some thing else goes major bad, it will be interesting to see how the dealership handles it
If every thing gets ironed out in the next few weeks, you better keep up on all maintenance schedules.
They might try and deny you warranty if you don't.

 

[Diamondpilot]

I think you are making a BIG mistake by keeping this truck. I would get out of the deal ASAP. Warranties are a worth about as much as the paper they are written on and if you have to deal with the dealership that is screwing you now hold on for a bumpy ride.

I would run. Don't fall in love with this truck, there are many many more out there without this history.

Chris

 

[JB4310]

If it's an aftermarket warranty, I don't think it has anything to do with that dealer. He could go to any repair facility that honors that warranty.

That's my understanding???

JB.

 

[TroySD]

Most, but not all warranties, require you to take them to an ASE certified mechanic. The dealer cannot approve or deny any claim for a warranty repair. It is strictly up to the warranty companies claims agent as to whether or not it will be covered.

As noted above, I would be very diligent about keeping records of service and repair...It is a great idea for all equipment regardless of warranty or not.

 

[mjncad]

I agree with Chris that this truck has Bad Juju all over it. Get your money back, and I hate to say it; but let someone else buy this lemon.

 

[dodge man]

If you know a lot about vehicles, trust your instinct. If you think the truck will work well for you, keep it. I agree, the dealer has nothing to do with the warranty work, thats from an aftermarket warranty company most likely.

 

[Lt CHEG]

Since you're buying a Chevy from a Ford dealer, I would say that the warranty would have to be of the type that could be used anywhere. I would darn well never set foot in this dealership to let them work on the truck if you ever needed to use the warranty. I still tend to think that you would be better off getting out from under this truck in the long run. It might seem like a great deal, and I realize that you're getting a warranty but it sounds like you also might be buying a headache. Besides, I'd sure hope that you are expecting the truck to be reliable for more than the 3 year warranty, especially with the amount that you plan to use it. This truck sounds like the kind that might start needing expensive things replaced right after the warranty is up and with the newer common rail diesels you will be appaled at the price of repairs for some common items.

I'll also add some anecdotal evidence that I've amassed since buying my F250. I love my truck, it's been great and although the 6.4 Powerstroke is no fuel miser I also don't drive it enough for that to really matter, and it just pulls like a freight train. As the proud owner of my F250 I also occasionally frequent the Ford Truck Enthusiasts website and read about other people's experiences. From what I've gathered, again anecdotally, the guys who have consistent problems with their trucks, be it the dreaded 6.0 Powerstroke EGR and head related issues or the problem with many of the earlier 6.4 radiators and intercoolers or even the finicky fuel system on the 6.4 seem to never be able to get things 100%. I've read about a lot of guys who have had entire 6.0 engines replaced only to still have problems, or guys who've had more than one fuel system replaced on their 6.4 only to continue to have problems. It just seems like with the newer diesels, once a truck becomes a problem child, it seems to remain a problem child until the owner gets fed up and finds a new owner, then the new owner gets it, and the cycle repeats. I would just suggest to tread very lightly in the hopes that you don't end up with a money pit.