broke dk55, BOOO Kioti

[Turbys_1700]

I can understand Kioti or any other manufacturers position on this...
They want to see their labeled products on their labeled tractors to increase their profit...
Woods makes good equipment...
I've never had an issue with anything I have ever owned from them...
They are outstanding...
In my opinion, this is all on the dealer...
I am sure that the Woods backhoe was a lower cost alternative than the Kioti labeled backhoe...
The dealer probably made more profit on it also...
The dealer is going to have to go to bat for you with Kioti or make the tractor good...
Things happen...
It is how they are handled by the dealer that makes it either good or bad...

 

[kiotiken]

I am sure that the Woods backhoe was a lower cost alternative than the Kioti labeled backhoe...

I wish:laughing:

The dealer probably made more profit on it also...

You did get that right though!

If this is a good dealer, the OP should never need to know who was held responsible and paid for the repair, he should simply get his brand new tractor back in brand new tractor shape, ASAP. This is why in any thread asking for advice on which tractor to buy that I respond to, my advice is to shop the dealer the same way you shop the tractor.

 

[gilbertmsg]

Have you paid for your tractor in full? Read entire post and believe that something was cast wrong or mounted wrong. Should be fixed under warrenty if you did not cause.

Eddie

 

[IslandTractor]

I just stumbled on to this thread and read the discussion. I have to agree with Rick Wallace: this needs to be worked out between the dealer, Kioti and Woods. There is no evidence that the owner did anything to break the mounting points in the first fifty hours of tractor use and the fact that the mounts are cracked on both sides makes me think the casting is not the issue either. Woods has a long record with the BH90x subframe (I have one too) and I kinda doubt Woods engineering is the problem either. My bet is that it was an improper installation with bolts either too loose or over torqued. It's possible the bolts came loose but at 50hrs that implies poor torque on installation to me. That is something the original dealer needs to discuss with both Kioti and Woods reps. Clearly the poor second dealer has no role or responsibility and if the tractor is not already at the original dealer it needs to get there pronto. It would clearly be in both Kioti and Woods interest to get this fairly resolved so I would assume they would address the issue with the selling dealer in a businesslike manner.

 

[VictorW]

I think Rick Wallace's statements and Island's summary is the direction needed. Go back to the selling dealer because he may have a part in this by his installation methods. Woods needs to be notified that their product may have caused damage to the tractor and let them take their procedures to show it's not their equipment. If in the end the castings are shown to be faulty, then Kioti needs to step up. Nobody really knows yet why the failure occurred. That's the million dollar question to determine who is responsible. This all needs to start at the selling/installing dealer.

 

[PoorMansCat]

[/I][/B]

Well ???????????? :shocked: :confused2: said by a Kubota:confused3: owner.

wow, maybe they DO share more than just the paint!!! lol...

 

[LD1]

Any update on this KAW?????

I dont think you ever clarified what dealer has your tractor? Is it the dealer you bought it from, or another???

 

[Kyle241]

I agree with others that the tractor needs to go back to the original selling dealer. The issue is likely either improper install of possibly something defective as it does happen in all production lines. The selling dealer will hopefully work things out and fix things up to the OP's satisfaction (whatever that might be).

The thing about the dealers though is always an issue with tractors and I don't get the BS. A Kioti dealer is a Kioti dealer and there shouldn't be this, "you didn't buy it from me...blah, blah, blah". Kubota dealers around here do the same and it's such BS that it shocks me they stay in business. I took my Nissan Frontier to a dealer in Virginia for recall and yet bought it up here at my local dealer - no problems there and I wasn't treated any differently. Tractor dealers need to get out of the dark ages of customer service...IMHO. I'm very happy with my new dealer as my old one (closer), didn't provide me with the service I expected so they lost the sale. My new dealer has come to my home servicing - got to like that. :thumbsup:

 

[kiotiken]

The thing about the dealers though is always an issue with tractors and I don't get the BS. A Kioti dealer is a Kioti dealer and there shouldn't be this, "you didn't buy it from me...blah, blah, blah". Kubota dealers around here do the same and it's such BS that it shocks me they stay in business. I took my Nissan Frontier to a dealer in Virginia for recall and yet bought it up here at my local dealer - no problems there and I wasn't treated any differently. Tractor dealers need to get out of the dark ages of customer service...IMHO.

I disagree. In this case, the dealer probably looked at it, talked to Kioti who said no, realized that wouldn't go over very well with the OP (and rightly so) or maybe realized the installation was botched, and didn't want to get in the middle of it, nor should he have.

Generally, dealers of all types will treat their customers better than people who didn't buy from them, and why shouldn't they. If you and I come into a dealer and I bought from that dealer and you didn't, why wouldn't the dealer take care of me first? That's why it's good to find a great dealer, not just a great price, and build a relationship with the dealership.

 

[IslandTractor]

I disagree. In this case, the dealer probably looked at it, talked to Kioti who said no, realized that wouldn't go over very well with the OP (and rightly so) or maybe realized the installation was botched, and didn't want to get in the middle of it, nor should he have.

Generally, dealers of all types will treat their customers better than people who didn't buy from them, and why shouldn't they. If you and I come into a dealer and I bought from that dealer and you didn't, why wouldn't the dealer take care of me first? That's why it's good to find a great dealer, not just a great price, and build a relationship with the dealership.

While I generally agree with Kyle's viewpoint, there are some instances, and this is one, where there is a question of dealer liability for the problem. If improper installation was the cause of the breakage then Kioti would rightfully deny warranty coverage but it would certainly not be the second dealer's responsibility to fix the problem. This issue in this instance still seems to me to require the original dealer to work with the Woods and Kioti reps to fairly evaluate the cause of the problem and then for one of those three to man up and take responsibility for the repair costs.