Broke down, already, here we go

[DutchHenryBrown]

Glad your back in the seat and getting some run time. Also another great Mahindra Dealer I hope they all give this good service.:thumbsup:

 

[sixdogs]

Good to see the happy ending. A good dealer is really one of the key factors in buying a tractor and it sure looks like you found a winner.

 

[Pa Pa Jack]

I bought a 3016 and with only 12 hours, the differential blew out. The dealer came 35 miles to pick it up. Had it repaired and back to me in three days. the only delay was that the national maintenance rep wanted to see it after they took it apart and found the problem.

All this and $0 charge.

 

[Texan4Life]

+1 to what others have said. stinks to have to deal with a break down only 12 hrs in, but it seems like your dealer stepped up to the plate to make it right.

 

[Turbys_1700]

Here's the report...blown seal on the high pressure side of the hydraulic pump...took about three hours to fix because the tech had to disassemble most of the right side loader assembly to get to the pump/line...I'm officially back in "biz"...

-A+ rating to the dealer (Scott's Tractor of Shreveport)
--A+ to the Tech (Eric)
--A to the warranty Dept manager (not for warranty, however some necessary instructions did not make it as requested)
--A+ for timeliness (Stated arrival time was between 0800 - 0830, Tech arrived at 0805)
A+ for cleanliness and quality of work (Eric was a pleasure to deal with and a fountain of information)

Aside from the frustration of having a broken tractor in the first place the overall experience exceeded my expectations ! I HIGHLY recommend Scott's Tractor of Shreveport as a quality dealer that backs what they sell.

On a side note, Eric recommended I routinly add Algicide to the diesel fuel...he said, particularly in the south, there is a form of algae that can feed off of diesel fuel but reside in thin film of water/condensation that can build up in fuel tanks/lines...told me if I add it I can avoid later problems...he also told me Scott's adds it whenever they "PDI" a tractor...(Pre-Delivery Inspect) just thought y'all would be interested...

Rich

You've got a very good dealer and a very good tractor...
Your dealer took care of you like all dealers should...
Service like that develops life time customers...

 

[sixdogs]

I have to say I was undecided about Mahindra and not for any reason --I just didn't have a reason to think positive. In the last few days, however, I have heard three good things about dealer and customer backup. That is very impressive.

 

[charliepff]

Glad the dealer came thru and it was a quick fix for the mechanic. I feel bad for the service guys I meet up with. I usually have a thousand questions and a notebook to write the awnsers in. lol

 

[Biggreenavalanche]

I was glad too ! And, bunch of question as well ! Sixdogs, good dealer is crucial to tractor bliss... :cool2:

Rich

 

[DavesTractor]

Sounds like a great resolution. The dealer has to eat the service call charge or the hauling, and I think it is that way for all brands. That is part of why a dealer has to make a little profit, since warranty will cover the parts and labor only, but not travel or hauling. I think most dealers just absorb that cost if something happens right away since is meets the "what would I expect if I were the customer" test. Another good reason to buy local. There is no profit in warranty work, the idea is that it should be a neutral thing, not costing the dealer, nor profiting him. Just keep in mind down the road that if you have an issue, it is proper for the dealer to charge for the service call or hauling.

 

[Biggreenavalanche]

Thanks Dave, I'll keep that in mind, all in all, I'm am really happy with Scott's and have recommended them to two buddies that are in the tractor market...

I was prepared to haul the 'lil red monster to Scott's, and will probably do so in the future...

On a different note, Scott's is having difficulty in locating a set of instructions that detail an install of a second factory remote on a 2012 4035 PST...any advice I can pass along to them ?

Thanks in advance...

Rich