That is the ONLY thing most everyone is not happy about and it costs ZERO for straight communication.
BXPanded contact?
- Thread starter wakeshredder
- Start date
- Views: 27797
That is the ONLY thing most everyone is not happy about and it costs ZERO for straight communication.
aczlan
Good Morning
- Joined
- Mar 7, 2008
- Messages
- 16,985
- Tractor
- Kubota L3830GST, B7500HST, BX2660. Formerly: Case 480F LL, David Brown 880UE
It costs something to have an employee sitting there and answering phones or the email and chasing down order statuses...
Aaron Z
If they are open for business there is ALREADY someone answering the phone and processing orders..........or should be.
Maybe you miss the obvious but its the lack of response that is the biggest complaint & it still costs zero to send an email.
Their website, where you place your order, and takes your payment also has a "contact" option.
The first two work 100% , the third not so much.
cthusker
New member
It took about 4+ weeks to receive my bucket expander which I stupidly should have ordered this winter! Screwed around thinking about it and of course waiting until they were flooded with orders. Also got the replaceable scraper blade which they added more time to the order. Bottom line it works fantastic and cut my time in half moving many yds of mulch.
I just ordered the bucket quick disonnect for the excavator along with the 4" trenching bucket. Spoke directly with the owner (Harry) who's a really fantastic guy imo. He said they would do the best they could to get my order shipped ASAP. I have a lot of trenching to do but it's going to have to wait until I get the new trenching bucket! I'll post when I receive the new items...
I just ordered the bucket quick disonnect for the excavator along with the 4" trenching bucket. Spoke directly with the owner (Harry) who's a really fantastic guy imo. He said they would do the best they could to get my order shipped ASAP. I have a lot of trenching to do but it's going to have to wait until I get the new trenching bucket! I'll post when I receive the new items...
duganoz
New member
I ordered a BX 23s bucket expander on May 7th. Messaged and no reply. Called and finally got a guy who said it would ship “next Wednesday” which was June 5th. Nothing shipped. This is my ninth item from them and I really like their products. I’d wait for them but I’d sure like to know before hand how long. It seems to me they could find someone to answer the phone and emails. It’s not like this stuff is cheap. My two cents.
SteelMastiff
Bronze Member
I ordered my Piranha Tooth Bar on March 11th of this year, one week later it arrived. It has proven to be one of the most useful land clearing devices I have...
Teachu2
Platinum Member
It's always a dilemma for small businesses, especially when they are semi-custom build-to-order manufacturers with seasonal demand. Part of the year, 25 employees is too many, other times 50 isn't enough. Hate to hire and train people, then lay them off. I don't envy them.
Just got my bar this past Saturday.
It was 30 days from my online order to delivery on my porch, ordered thru their website and paid with PayPal.
Bar is excellent, easily installed and well made. It looks like it's finished with a hammer tone paint / powder finish.
I needed to give it a few taps with a block of wood and BFH to get the end "ears" close to my bucket width.
Bucket (Kubota) drilled easily with a unibit.
Getting back to my only complaint about communication -
I sent BX an inquiry thru their website asking what the current delivery time is for a Kubota BX thumb.
It's been 3 days thus far with no reply.......it gets back to the common complaint of answering email or the phone.
It was 30 days from my online order to delivery on my porch, ordered thru their website and paid with PayPal.
Bar is excellent, easily installed and well made. It looks like it's finished with a hammer tone paint / powder finish.
I needed to give it a few taps with a block of wood and BFH to get the end "ears" close to my bucket width.
Bucket (Kubota) drilled easily with a unibit.
Getting back to my only complaint about communication -
I sent BX an inquiry thru their website asking what the current delivery time is for a Kubota BX thumb.
It's been 3 days thus far with no reply.......it gets back to the common complaint of answering email or the phone.
skypros
New member
I called on 6-13-19
Harry (I think) answered the phone......
(Me): Hi, question.... I am looking for a Backhoe dolly for a BX23s, Are they in stock and ready to ship?
CLICK..... he hung up on me!!!!!!!
What the %$^&$ was that...... Customer calls in 1st before ordering and is HUNG-UP-ON because he asks if the product is in stock?????
I am sorry....... This is no way to treat returning customers (or any customer).
Harry (I think) answered the phone......
(Me): Hi, question.... I am looking for a Backhoe dolly for a BX23s, Are they in stock and ready to ship?
CLICK..... he hung up on me!!!!!!!
What the %$^&$ was that...... Customer calls in 1st before ordering and is HUNG-UP-ON because he asks if the product is in stock?????
I am sorry....... This is no way to treat returning customers (or any customer).
Well I never got a reply from attempted contact thru their web page so I called them. Asked about the delivery time for a thumb and the woman told me 4~6 weeks.
Thanked her , hung up and ordered a Kubota thumb for my BX that will be here in a couple days.
Glad I got my piranha bar but Bx is not really reliable for timely delivery of product or communication using their website.
Thanked her , hung up and ordered a Kubota thumb for my BX that will be here in a couple days.
Glad I got my piranha bar but Bx is not really reliable for timely delivery of product or communication using their website.
