BXPanded contact?

[dragoneggs]

I have several products from BX... extremely happy with all of them. For those of you that are complaining... trying running a small business that caters to customers. Let's add $50 to $100 on top for guaranteed delivery date and 24 hour response to your impatient inquiries. Sure don't hear anyone complaining about quality. Would you rather it fast and low quality, fast and expensive, or wait a little longer and get quality at a reasonable price.

Seems every spring/summer the natives get restless and start chirping because they don't get Amazon Prime lead times. Love how people complain about something that they have no clue as to the total picture. As my mom used to say... "don't criticize someone until you have walked a mile in their moccasins". She wasn't the owner...

Walk a Mile in His Moccasins

 

[jkh62]

I have several products from BX... extremely happy with all of them. For those of you that are complaining... trying running a small business that caters to customers. Let's add $50 to $100 on top for guaranteed delivery date and 24 hour response to your impatient inquiries. Sure don't hear anyone complaining about quality. Would you rather it fast and low quality, fast and expensive, or wait a little longer and get quality at a reasonable price.

Seems every spring/summer the natives get restless and start chirping because they don't get Amazon Prime lead times. Love how people complain about something that they have no clue as to the total picture. As my mom used to say... "don't criticize someone until you have walked a mile in their moccasins". She wasn't the owner...

Walk a Mile in His Moccasins

WTF does ANY of that have to do with answering or returning an inquiries, thur THEIR web site again ?
A reply of "its going to be "X" number of days" is FAR better than no answer at all.

Maybe you are confusing the #1 complaint of poor communication and NOT the product.
(Comm's is easy to fix and costs nothing.)

 

[DMax82]

I have several products from BX... extremely happy with all of them. For those of you that are complaining... trying running a small business that caters to customers. Let's add $50 to $100 on top for guaranteed delivery date and 24 hour response to your impatient inquiries. Sure don't hear anyone complaining about quality. Would you rather it fast and low quality, fast and expensive, or wait a little longer and get quality at a reasonable price.

Seems every spring/summer the natives get restless and start chirping because they don't get Amazon Prime lead times. Love how people complain about something that they have no clue as to the total picture. As my mom used to say... "don't criticize someone until you have walked a mile in their moccasins". She wasn't the owner...

Walk a Mile in His Moccasins

Wow, you sure did a great job of demolishing that straw man. Nobody is asking for "Amazon Prime lead times". They are asking for the company not to hang up on them when making a simple inquiry. They are asking for some indication of their order status after four weeks of silence since having their cards charged.

I, like probably many other on this forum do have a small business that sells to customers, and I would be ashamed to treat my customers like this. Yes, things don't always go as planned, but I always try to keep an open line of communication. It sure isn't fun to have to call somebody and tell them about a delay or other issue, but you know what, I do it, because it's the right way to treat people.

 

[jkh62]

Wow, you sure did a great job of demolishing that straw man.

Denial....
Not just a river in Egypt.

 

[dragoneggs]

Sorry Guys! I did post that after midnight. But I will say that I have had good customer service with BX on multiple purchases. Saying that it costs nothing to provide better customer service though is naive to put it nicely. I do hope for BXpanded company owners sake, they are listening to those here that are complaining about their customer service!

 

[DMax82]

Saying that it costs nothing to provide better customer service though is naive to put it nicely. I do hope for BXpanded company owners sake, they are listening to those here that are complaining about their customer service!

Agreed, even sending an automated email to all waiting customers informing them of delays takes an employee's time, which is money. I do however feel that it would be a worthwhile investment for them to do at least something along those lines though. Surely the "bad press" they are receiving on the forums would outweigh the costs. Like you, I would also like to see them be successful and appreciate the fact that they are a small company trying to compete with massive companies. (And a fellow Tennessee company at that!)

On a related note, does anybody know if they make their products here? I had assumed so, but their website doesn't make mention of it. If I was them and manufacturing in the USA, it would be all over my website!

 

[Turbo]

Q: what is the lead time on this?
Asked by: Josh Drake - 12/7/2016
A: We build the Piranha to order so lead times can vary depending on many factors including the season. Currently, we are shipping in approximately 3 weeks.
Was this answer helpful?
101 of 108 Customer(s) found this Answer helpful.
Answer provided by: Harry Clearman (12/7/2016)

This happen to be under the product page of the piranha tooth bar on the web site. (10 questions )

I ordered my 7-7-19 shipped notice came 7-29-19 be here by Friday. Exactly 3 weeks.

If you do a little research before you order you might fined the answer your looking for, and your shipping anxiety will be less.

 

[dullpain]

Received my Piranha bar today. 3 1/2 weeks after order. About the wait I was told and expected.

 

[Imold]

I ordered my Piranha Bar on 08/25/19 knowing it will take at least three weeks so I will at least wait that long and if it passes I will try to call them but for now I will just sit back and wait hoping it is as good as folks say it is.



Ji

 

[dragoneggs]

I ordered my Piranha Bar on 08/25/19 knowing it will take at least three weeks so I will at least wait that long and if it passes I will try to call them but for now I will just sit back and wait hoping it is as good as folks say it is.



Ji

Pretty dang happy with mine. Can't imagine without it now and never considered removing it. I think you will be happy when it 'finally' gets there.