Cabala's last

[varmint]

That is basic rudeness and, worse, stupidity for someone in the retail business. They did a disservice to whoever owns the business, even if it was themselves. Dumb.

 

[AxleHub]

Varmint . . It looks like you have a new profile picture to remind us of winter

Do you have your bucket on and diwn with a plow blade in front of that ??????

 

[dogpatch06]

Speaking of which... I can't change my profile picture/avatar...Anyone know the trick?

 

[dogpatch06]

Found it... Done and dusted.

 

[Garandman]

They don't call it "taxachusetts" for nothing! lol

Yeah, they do: MA is just about in the middle in terms of taxation, in between VT and ME. And substantially lower than "Upper Mid West" states like MI, WI, IL, etc.

216’s States with the Highest & Lowest Tax Rates | WalletHub(R)

And the prices are just as high in NH, which has the lowest state tax burden in New England. I bought my L3200 in NH from a ME-based dealer and paid $1,800 to $2,000 more than the best prices I saw in other regions.

 

[Sawyer Rob]

Yeah, they do: MA is just about in the middle in terms of taxation, in between VT and ME. And substantially lower than "Upper Mid West" states like MI, WI, IL, etc.
And the prices are just as high in NH, which has the lowest state tax burden in New England. I bought my L3200 in NH from a ME-based dealer and paid $1,800 to $2,000 more than the best prices I saw in other regions.

I've been to taxachusetts, (wife has relation there) land tax is MUCH higher than in the upper mid west where we live, as is everything else there. The rest of the east coast cost more than here too... housing, gas, food, tires ect... How about those land prices over that way??

Sales tax here is 6%, but I don't have to pay sales tax on the tractors or any farm type equipment I buy... how about you?? I guess we better not mention your firearms laws, either!! lol

SR

 

[paulfun9]

Kind of funny, if you bought a post hole digger from him, wouldn't you then be one of his customers? Sales people are sometimes real stupid...... How did he know that you might not be in the market for a new tractor soon?

Think about how many people someone like me would tell about his rude irrational statement. He would have everyone I know steering clear of his lot and it seems that someone is always buying something weather it be a tractor or an attachment or just supplies but its always something and he now lost that potential business.

 

[ultrarunner]

Kubota Dealers have been far and few between around here.

So if I have to travel anyway... it opens a world of options.

I did contact Kubota Corp about the sales territory thing... I was told Dealers do have assigned territory and should a warranty issue arise they are often best resolved by the selling dealer.

Have met a few people where a bad Dealer experience has changed how they see the manufacturer... just as a good one has the opposite effect.

 

[TomSeller]

Kubota Dealers have been far and few between around here.

So if I have to travel anyway... it opens a world of options.

I did contact Kubota Corp about the sales territory thing... I was told Dealers do have assigned territory and should a warranty issue arise they are often best resolved by the selling dealer.

Have met a few people where a bad Dealer experience has changed how they see the manufacturer... just as a good one has the opposite effect.

The warranty is a manufacturer's warranty. Dealers are a little put off if you did not buy there but usually come around once they realize they are a manufacturer's rep, not a rep for what they sold.

 

[ultrarunner]

True and it did strike me as odd when corporate said this.

I've been hearing Lemon Law Automotive cases for decades... occasionally, there will be a problem with auto dealers and once the manufacturer gets involved that goes away.

One of the local Ford dealers actually put it in writing that warranty work on vehicles purchased elsewhere would be scheduled after serving their customers... the Dealer is no longer in business and it did rile a lot of people at the time.

There is more to the post hole digger story...

So after the Dealer told me he would not sell the unit in stock because I did not buy the tractor there... I called the manufacturer and he gave me the name of a Dealer in the North Bay which I called and learned they did not carry the posthole digger part of the line... said they just didn't sell the PTO version...

Went back to the implement manufacturer and the rep offered to sell to me direct... so it did all work out.

 

[TomSeller]

One of the local Ford dealers actually put it in writing that warranty work on vehicles purchased elsewhere would be scheduled after serving their customers... the Dealer is no longer in business and it did rile a lot of people at the time.

It only makes sense in that warranty customers will be paying customers once the warranty is up. A dealer that doesn't get this maybe could be out of business sooner than later.

I recently moved, so that dealer would say a Ford warranty purchased elsewhere yet now in his backyard, takes a backseat?

 

[ultrarunner]

Does make one wonder how some places are able to stay in business...

 

[AxleHub]

Does make one wonder how some places are able to stay in business...

It always amazes me how large the inventory of short sighted people is. Intelligence and education don't seem to alter that situation either. A business needs to have a balance of eisdom and common sense to recognize how customer awareness and support either multiply or divide the profit line potential. Whats interesting to me is the thread got off topic about a different brand of dealer customer support . . on a thread for Cabelas product. And I consider Cabelas as a business thatvhas very good customer support and even when an efgort like the cabelas tractor market doesn't prove a shining success . . Cabelas turns it into an opportunity to benefit potential new customers as they exit the tractor market . . even having people start to scramble to become new customers.

And hiw does this situation make a positive for Cabelas?

1. Well they are certainly selling down their inventory and nit gaving to "givevaway" the product

2. The stock market has responded to the publicly held company by increasing the value of its stock considerably since the 1st mention of the plans to eliminate the tractor sales side of the business at the very same time that others predicted disaster. And shareholders have sern their company operated pisutively and profitably when errors in retail judgement are peoperly gandled.

So maybe the topic redirection about poor customer service and insight by another brands dealer really wasn't as off topuc as suspected as it helps us focus on a Cabelas strength

 

[paulfun9]

That missed opportunity to gain a customers interest is larger than most realize. Myself personally have purchased new equipment, weather it was on the spot or within a month or two after being on the lot looking while I waited for service. Heck when I got my last JD I had only walked in to get a HYD hose made. While waiting for my turn at the service desk I stood there looking at the Tractors they had inside and ended up buying from them just a few weeks later. Now what would happen if they had said our HYD hose service is for people who purchased tractors from us go where ever you purchased your tractor?

 

[ultrarunner]

To my thinking this is why some business thrives and others bump along or fail.

I do think the bigger outfits like CAT and Deere yellow have great service... I'm a nobody and they treat me like I'm there only customer.

My Grandfather opened his business in 1942 and it was based on his reputation... plenty of repeat business which generated generations of sales for almost 70 years.

He said you can't put a value on good will and the only thing a man really has is his good name and reputation... learned a lot from him and I was only 12 when he passed.

 

[Handloader109]

Continuing the thread do divergence, my old Ford truck had a recall about 6yrs ago, I had just moved to the area and went to the closest dealer, which is also the largest here. They gave me great service, prompt and professional. Now I do every bit of maintenance that I can handle on all my vehicles..... A year later the tranny started making bad noises and guess where I took the truck? Same dealer, they inspected, and then repaired promptly and we'll...... NOW I don't buy new very often, but I tried to use them on a used truck first...... They earned my business...

 

[dogpatch06]

That's the key... Treat every person walking into your establishment as a future life-long customer, you may only have one chance.

 

[Handloader109]

Oh, and that is why I am so pro cabelas right now, they went out of their way to get everything right with this tractor, even knowing that they won't be selling them much longer.

 

[dogpatch06]

My experience was the same way. Just looking for the right manual which I'm sure will get to me.

 

[ultrarunner]

My only Cabella experiences are in Lacey Washington and always positive... it is a destination for many and draws visitors just to check it out.