Choosing the right Mahindra dealer.

Jabonee · May 7, 2016

Though I posted a thread about this subject before but could not find it to bring it to the for front in light of some new posts that I'm seeing about problems at dealerships.This is the time of the year that tractor sales are at there hightest point. CHOOSE YOUR DEALER CAREFULY! Especially if you have never dealt with them before or that they are a new Mahindra dealer.If possible choose a "Red Carpet" dealership. This means they sell a lot of tractors but most importantly the service technicians are required by Mahindra to attend service training schools. Ask to see the service area and look to see if Mahindra service training certificates are displayed.Are the working on tractors in the service bays or something else as there primary service work.Do the sell tractors as there primary product? Ask what the dealerships DSRs name is. If they don't know it think twice. The dealers DSR is the technicians/service depts. best friend when getting a customers issues resolved.:thumbsup:

EddieWalker · May 7, 2016

Couple different friends of mine bought Mahindra's recently from different dealers in the area. Both felt they got the best price possible on their tractors, but when it came to closing the deal, both dealers tried to add fees to the final price. The nickle and dime type extras really made both of them never want to deal with those dealers again. In fact, while they love their tractors, they told me not to go to the dealer they bought from. There are a lot of Mahindra dealers in the area, so not going to those two is easy. Just makes me wonder about the others?

Jabonee · May 7, 2016

EddieWalker said:
Couple different friends of mine bought Mahindra's recently from different dealers in the area. Both felt they got the best price possible on their tractors, but when it came to closing the deal, both dealers tried to add fees to the final price. The nickle and dime type extras really made both of them never want to deal with those dealers again. In fact, while they love their tractors, they told me not to go to the dealer they bought from. There are a lot of Mahindra dealers in the area, so not going to those two is easy. Just makes me wonder about the others?

Thats a good point from the sales/ pricing side of choosing a dealer!I'm curious. Did your friends say what the extra fees were?

BlackOps · May 7, 2016

bought from a shaky dealer and the larger farther away dealer - when i called the lady was a jerk so i went closer and saved tax $. however, re: service - i am stuck having to have it trailered farther away to the larger/better place. that is what i have to deal with locally - semi-locally. so be careful. the larger place seems to be maybe more reputable and hence why i am servicing it there. though costly for the mileage. stuck between a rock and hard place. but love my tractor. just got off of it matter of fact - will use it some more tomorrow.

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dickfoster · May 8, 2016

BlackOps said:
bought from a shaky dealer and the larger farther away dealer - when i called the lady was a jerk so i went closer and saved tax $. however, re: service - i am stuck having to have it trailered farther away to the larger/better place. that is what i have to deal with locally - semi-locally. so be careful. the larger place seems to be maybe more reputable and hence why i am servicing it there. though costly for the mileage. stuck between a rock and hard place. but love my tractor. just got off of it matter of fact - will use it some more tomorrow.

))))

I think the dealer is important enough that when someone shops for a new tractor they should shop for the dealer first and the tractor second. Never mind the brand or color of paint, a bad dealer equates to a bad tractor and vice versa. It's important for all dealers to learn that service sells and that lesson can only be taught by the buying public.
'

EddieWalker · May 8, 2016

Jabonee said:
Thats a good point from the sales/ pricing side of choosing a dealer!I'm curious. Did your friends say what the extra fees were?

The one who went to the dealer South of here said that he wanted money to help him load the tractor and refused to help otherwise. He also said that they got into it when he wrote the check to pay cash for it, and the dealer told him that wasn't the final price, even though he had a written quote giving that amount. I don't remember what it was, but I think it was a couple of hundred dollars more. My friend refused to pay it, which probably led to the Dealer not helping him load the tractor.

The other one was financing his with a Dealer to the East of me. They had a price that they had agreed to, but in the financing, there was extra fees added to it that where not part of the original agreement. He also refused to pay those fees and said he was going to go to another dealer to see what they would do. Then there was something about the loader and the Quick Attach to go from a bucket to pallet forks. The Dealer added to the cost of that after already agreeing to the final cost in the original agreement. I forget what the total amount was, but my friend needed the tractor for his feed store business to load and unload pallets of feed. I think he paid the original price, but was so angry with the dealer that he didn't want the tractor anymore, but really needed it. Otherwise, he would have gone somewhere else.

This happened last year, over the summer months if I remember correctly. Both are nice tractors. One is probably 30 hp, the other is 55 hp.

oldpilgrim · May 8, 2016

When I bought my tractor, I bought it from a dealer I had been using as a parts source for my other tractor for 20 years. I asked him what his best price on the 3016 FEL/BH combo. He told me and wouldn't haggle. He says, tell you what, you pay cash, pick it up yourself and I'll knock 500 off. I agreed and gave him a deposit. When I went back 2 days later to pay for it and pick it up ( I have a trailer), he went over the whole machine showing me everything I needed to know about it's operation. We went in the office, he gave me a receipt for the price he quoted, less the deposit, plus tax. I said thank you, he said thank you and I loaded while one of his guys watched in case I had any operational issues. I left.

Easy, no hassle, no extra fees.

A year later I developed a leaky fel lift cylinder. It leaked thru the welded end. I took it off, brought it to the dealer, told them it leaked and they said no problem, here's a new one. Thank you, I left.

That's the kind of dealer I have.

Westville Equipment, Taunton Ma.

Jabonee · May 9, 2016

dickfoster said:
I think the dealer is important enough that when someone shops for a new tractor they should shop for the dealer first and the tractor second. Never mind the brand or color of paint, a bad dealer equates to a bad tractor and vice versa. It's important for all dealers to learn that service sells and that lesson can only be taught by the buying public.
'

Thays a great way too look at it. Choosing a dealer carefully can save a lot of frustration down the road.

dickfoster · May 9, 2016

Jabonee said:
Thays a great way too look at it. Choosing a dealer carefully can save a lot of frustration down the road.

It can also save a lot of brand bad mouth by the public and the manufactures need to learn that lesson and take it to heart. Keeping your dealer network up to snuff helps maintain and increase your market share. As I've said before just ask Detroit about it. Putting your quarterly sales targets and profit margin first and foremost at the peril of your label's reputation is like pulling a gun and shooting yourself in the foot and no amount of marketing can hide the raw facts. There's one truth about reputations, good or bad they are always earned and can't be bought.