Just got a call from my friend and dealer in N.H. and they are buttoning up the cab to get ready to deliver my tractor back here. I cannot say enough GOOD about Ken's Tractor & Truck in Troy, N.H. I bought my tractor from Ken's over five years ago and at that time Ken sold me the tractor. I am not sure but I think Ketch and Bruce bought out Ken and took over the dealership. Anyway, I would just like to tell Kioti that of all the companies and dealerships I have dealt with over the years, both in my profession and with my automobiles, Ken's far exceeds my expectations when it comes to service after the sale. Kioti should consider making Ken's Tractor "Dealer of the year in my book". Through all these breakdowns that I have experienced with my CK20HST I can only blame the Kioti company engineers. These problems all stem from faulty design. However, to give Kioti bad publicity would only serve to alienate their products from the rest of us that are enjoying many hours of tough service from these little tractors. Kioti has been building tractors for many years and I think do a pretty good job in spite of some equipment design flaws that ALL companies experience. Demand for newer designs and cheaper prices forces manufacturers to sometimes rush a design into production without adequate testing. So dealing with recalls seems to be the route that all manufacturers are using these days. And I think Kioti has done a pretty good job of handling recalls at least in my case, but could be a little bit more acommodating in admitting to some failures caused by design flaws. As for the fix on the front loader arms, I was happy to get mine repaired. However, I would say that I think Kioti should have paid for the entire repair including the pick-up and delivery charges incurred by the dealer in both instances, for the repair of the loader arms, and the treddle pedal. Also for the pickup and delivery charges for this wiring harness repair. It is only fair I think that if you design a product that fails and requires an in-shop repair, the entire cost of repair should be paid by the manufacturer, (parts, labor, and pick-up and delivery charges). Kioti has been selling their reputation on the fact that they have been building tractors for over 50 years now so I think by now they should have gotten it right. So far since I have owned this little tractor it has done all that I have used it for, done it well, has always been there when I needed it, and I think the mechanical portion of this tractor is very well built and very strong for such a small tractor. Like anything else you buy these days, you are going to have problems with it, no matter what you buy or where you buy it from. But the most important thing you need to know is (Is my dealer and the manufacturer going to work together to support me when I have a problem and how far will the manufacturer go in supporting their claim to quality and their dealers when they have a problem?) So far Ken's Tractor has been there for me whenever I needed them, they have gone above and beyond expectations compared to other dealers I have dealt with. Cudo's to Ken's Tractor. Kioti, if you read this, be extra nice to Ken's Tractor, this dealership is an asset to your company. Treat them as such.