I would like to pass on to you my experience with CountryClipper. I purchased a Jazzee II about four years ago. The first time I used it (cutting 3 acres of centipede grass, flat, no rocks) the deck belt came off. I was able to put it back on, however, about the fourth time I used it the belt slung and was chewed up. I had to replace it at $60.00. The following summer, I was able to cut grass several times without the deck belt coming off. But as luck would have it, this was short lived. The belt came off and could not be reused. I took the mower back to my dealer in an effort to get this problem fixed. They called after three days and said it was fixed and ready to pickup. I picked it up, used it two times before the belt came off again. I called to take the mower back to the dealer only to discover they were no longer dealers for CountryClipper. Now I have a $5400 mower, one dealer located two hours from my home, and no place to buy parts! I am unable to use it at this time.
I contacted CountryClipper via email. One week later, a representative from their company called me. He informed me that I was not a registered owner in their database. He said the dealer was supposed to register the mower in my name and evidently it was never done. He also indicated that CountryClipper did have a problem with the pulleys that originally came on the mower. This was why the deck belts would not stay on. He also told me they now have a kit that replaces the old pulleys with a different type. This supposedly corrects the problem. He indicated they might not be able to give me the kit. I told him I would buy the kit. It would be cheaper in the end for me since I would not have to buy 3 to 4 belts per cutting season. The gentleman with CountryClipper told me he would look into the matter and call me back. I never heard back from him. A week later I called him back. He did not remember even talking to me! I refreshed his memory about our conversation and he told me he was sending the kit out to me the following day. He took my mailing address and other info. I finally felt some relief. In a few days I was going to be able to get my $5400 mower working like it was supposed to. Additionally, I felt finally here is a company that will stand behind their product and fix this situation. If my dealer had done what they were required to do, I would already have the kit installed on my mower.
So my advice to you, make sure you buy it from a reputable dealer. The guy I bought mine from had been in business in my community for many years. There was no reason to believe he was anything else!
Lastly, it has been two weeks today since CountryClipper's representative told me he was sending me the kit. I have yet to see it or hear from them. I guess the guy forgot he talked to me again!
Sorry for the long post,
Jim
