Craftsman Hand Tool Guarantee

[Bedlam]

The posting about the tools being less quality is right, in my opinion.
I haven't had too much trouble exchanging the tools at my local one. I did however have a ruler that wouldn't retract. She said it was still usable. As I flipped the end back and forth and then click the end snapped off. Now its returnable.
As far as I can see they should still be honoring the warranty.I sure wouldn't spend that kind of money for them today, as snap on etc has held to their word. However in my area I cant find them to buy from.
I feel, that the clerk, can sense a persons 'attitude' , You need to be firm when you return them let them know you are sincere, and know the law.
My local, doesn't just return you one out from the shelf, they exchange for a ratchet that in a 'rebuilt drawer'.
I find I have to have several ratchets now, I always have one or two ready for return. As the 'new' one always seems to be lesser quality, and snaps right away.
Oh one thing new with craftsman ratchets, if you compare the old with the new, you'll see that the small lever to reverse the thing 'hangs' over the edge. This is a good attempt for them to keep you from sliding a pipe over it, as when you do it slips it to a neutral position.
Of cource all you do is hold the pipe back from disengaging it. Or suffer scraped knuckles.

 

[MikePA]

I bet I would be on the phone with a class action lawsuit lawyer within the hour.

While I am sure you could find a lawyer to take the case, gaining class action status isn't as easy as many people think.

 

[n8wrl]

Sears is on the way out, IMHO. I used to be a big Sears fan but I have had several similar tool return experiences and I won't buy power tools from them. It only takes a few bad experiences and a few good ones elsewhere - not coming back. Especially now that Craftsman stuff is showing up in K-Mart - now that's just wrong!

-Brian

 

[Travelover]

One final note on this issue - the assistant manager confided to me that the employees went to a training session and were told what to say. They could not produce a copy of the Craftsman guarantee when asked, so I think many (most?) honestly don't know what the real guarantee is.

So be nice to the employees if you need to swap out tools, but be firm and bring a copy of the guarantee, just in case.

 

[weldingisfun]

Sears is on the way out, IMHO. I used to be a big Sears fan but I have had several similar tool return experiences and I won't buy power tools from them. It only takes a few bad experiences and a few good ones elsewhere - not coming back. Especially now that Craftsman stuff is showing up in K-Mart - now that's just wrong!

-Brian

Check out the Craftsman Catalog and you'll see that many of their power tools are IMPORTED! With the one exception, the Made in England, the other "Imported" are probably made in the same Chinese factories that build for HF, Grizzley and others.

 

[schmism]

Check out the Craftsman Catalog and you'll see that many of their power tools are IMPORTED!

Craftsman Guarantee/Warentee was/has always been ONLY hand tools.

Theres a reason they call them crapsman power tools!

Its been a while sence ive had to exchange a craftsman tool. Mostly because when it gets "serious" i reach for a "serious" tool (snap-on) havnt broke something from being stupid with it in quite some time.

 

[BillyP]

This might help.

Clarification: Craftsman Lifetime Warranty Doesn't Apply To Rusty Tools - Consumerist

 

[BillyP]

I just called Sears and asked if their was a Lifetime Guarantee on Craftsman hand tools and the answer was yes.

1-800-349-4358

 

[KubotainNH]

Hmm, a couple months ago I brought back a 3/8 inch ratchet that was slipping. No questions asked from the salesperson. They are getting cheesier though.

 

[Bird]

Check out the Craftsman Catalog and you'll see that many of their power tools are IMPORTED!

And where do you think Snap-On power tools are made? Of course, Ingersoll-Rand, Chicago Pneumatic, MAC, Matco, etc. are the same.