twodogs
Silver Member
I think it's you - there is a big difference. One is in business, one is a customer. Any business owner should always be working to make & keep customers, not send people running in the other direction.
Dealer is really poor sport!
- Thread starter proudestmonkey
- Start date
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twodogs
Silver Member
I think it's you - there is a big difference. One is in business, one is a customer. Any business owner should always be working to make & keep customers, not send people running in the other direction.
My take on why the dealer declined to service the unit.
1. Still under Kubota warranty.
2. No Kubota fluid- UDT-SUDT.
3. No Filters.
4. No training on Kubotas
5. The list could go on and on - Who would pay for the mechanic to learn the service procedure? (Customer) - (Dealer) ?
6. Who would pay for the mechanic-parts person to located filters, fluids? (Customer)? (Dealer)?
7. Who would arbitrate, it wasn't doing that before you serviced it?
8. Etc..............
I am a strong advocate of having automobiles, trucks, tractors, motorcycles serviced at place of purchase. Most dealers will sell a unit, car, truck or tractor at a fair and reasonable mark-up price. I check prices before making a car, truck or tractor purchase. I don't tell one dealer what another dealer will sell for. My view on this is I am trying to purchase something not get two or more dealer in a shouting contest. I then evaluate distance for service work, dealer (sales-staff) attitude, service department attitude, etc prior to service. I WOULD NEVER unless traveling have service work done at a dealer other than where the unit was purchased.
I surely would not take my new Cadillac to a VW dealer for it's first service or for warranty work and then get upset when they advised they would prefer if I had the work done at a Cadillac Dealership.
1. Still under Kubota warranty.
2. No Kubota fluid- UDT-SUDT.
3. No Filters.
4. No training on Kubotas
5. The list could go on and on - Who would pay for the mechanic to learn the service procedure? (Customer) - (Dealer) ?
6. Who would pay for the mechanic-parts person to located filters, fluids? (Customer)? (Dealer)?
7. Who would arbitrate, it wasn't doing that before you serviced it?
8. Etc..............
I am a strong advocate of having automobiles, trucks, tractors, motorcycles serviced at place of purchase. Most dealers will sell a unit, car, truck or tractor at a fair and reasonable mark-up price. I check prices before making a car, truck or tractor purchase. I don't tell one dealer what another dealer will sell for. My view on this is I am trying to purchase something not get two or more dealer in a shouting contest. I then evaluate distance for service work, dealer (sales-staff) attitude, service department attitude, etc prior to service. I WOULD NEVER unless traveling have service work done at a dealer other than where the unit was purchased.
I surely would not take my new Cadillac to a VW dealer for it's first service or for warranty work and then get upset when they advised they would prefer if I had the work done at a Cadillac Dealership.
My take on why the dealer declined to service the unit.
1. Still under Kubota warranty.
2. No Kubota fluid- UDT-SUDT.
3. No Filters.
4. No training on Kubotas
5. The list could go on and on - Who would pay for the mechanic to learn the service procedure? (Customer) - (Dealer) ?
6. Who would pay for the mechanic-parts person to located filters, fluids? (Customer)? (Dealer)?
7. Who would arbitrate, it wasn't doing that before you serviced it?
8. Etc..............
I am a strong advocate of having automobiles, trucks, tractors, motorcycles serviced at place of purchase. Most dealers will sell a unit, car, truck or tractor at a fair and reasonable mark-up price. I check prices before making a car, truck or tractor purchase. I don't tell one dealer what another dealer will sell for. My view on this is I am trying to purchase something not get two or more dealer in a shouting contest. I then evaluate distance for service work, dealer (sales-staff) attitude, service department attitude, etc prior to service. I WOULD NEVER unless traveling have service work done at a dealer other than where the unit was purchased.
I surely would not take my new Cadillac to a VW dealer for it's first service or for warranty work and then get upset when they advised they would prefer if I had the work done at a Cadillac Dealership.
1. Still under Kubota warranty.
2. No Kubota fluid- UDT-SUDT.
3. No Filters.
4. No training on Kubotas
5. The list could go on and on - Who would pay for the mechanic to learn the service procedure? (Customer) - (Dealer) ?
6. Who would pay for the mechanic-parts person to located filters, fluids? (Customer)? (Dealer)?
7. Who would arbitrate, it wasn't doing that before you serviced it?
8. Etc..............
I am a strong advocate of having automobiles, trucks, tractors, motorcycles serviced at place of purchase. Most dealers will sell a unit, car, truck or tractor at a fair and reasonable mark-up price. I check prices before making a car, truck or tractor purchase. I don't tell one dealer what another dealer will sell for. My view on this is I am trying to purchase something not get two or more dealer in a shouting contest. I then evaluate distance for service work, dealer (sales-staff) attitude, service department attitude, etc prior to service. I WOULD NEVER unless traveling have service work done at a dealer other than where the unit was purchased.
I surely would not take my new Cadillac to a VW dealer for it's first service or for warranty work and then get upset when they advised they would prefer if I had the work done at a Cadillac Dealership.
Tom_H
Veteran Member
By making the statements about what I seem to have forgotten and telling me that my whole take is mistaken, you certainly seem to have the attitude that your opinion is ultimate truth no matter what. In my opinion (and yes, it is an opinion) the one who's mistaken here is you, you have bought in to a "poor is me" story without hearing the dealer's point of view.
I don't accept the maxim that the customer is always right. Some customers are not worth the hassle of having as customers. The way the original poster himself portrayed things, the dealer calmly stated that he'd rather not work on the tractor made by and warrantied by a different company. The customer could have asked why. Even if he did speak calmly, (and I have real doubts that he was as calm as he portrayed himself) his words and actions still come across to me as provocative. None of us has even had a chance to hear the dealer's side of this story. Even from hearing only the plaintiff's point of view, it very much appears to me that the dealer showed the coolheadedness to walk away from someone who wanted to be contentious.
I don't accept the maxim that the customer is always right. Some customers are not worth the hassle of having as customers. The way the original poster himself portrayed things, the dealer calmly stated that he'd rather not work on the tractor made by and warrantied by a different company. The customer could have asked why. Even if he did speak calmly, (and I have real doubts that he was as calm as he portrayed himself) his words and actions still come across to me as provocative. None of us has even had a chance to hear the dealer's side of this story. Even from hearing only the plaintiff's point of view, it very much appears to me that the dealer showed the coolheadedness to walk away from someone who wanted to be contentious.
Tom_H
Veteran Member
By making the statements about what I seem to have forgotten and telling me that my whole take is mistaken, you certainly seem to have the attitude that your opinion is ultimate truth no matter what. In my opinion (and yes, it is an opinion) the one who's mistaken here is you, you have bought in to a "poor is me" story without hearing the dealer's point of view.
I don't accept the maxim that the customer is always right. Some customers are not worth the hassle of having as customers. The way the original poster himself portrayed things, the dealer calmly stated that he'd rather not work on the tractor made by and warrantied by a different company. The customer could have asked why. Even if he did speak calmly, (and I have real doubts that he was as calm as he portrayed himself) his words and actions still come across to me as provocative. None of us has even had a chance to hear the dealer's side of this story. Even from hearing only the plaintiff's point of view, it very much appears to me that the dealer showed the coolheadedness to walk away from someone who wanted to be contentious.
I don't accept the maxim that the customer is always right. Some customers are not worth the hassle of having as customers. The way the original poster himself portrayed things, the dealer calmly stated that he'd rather not work on the tractor made by and warrantied by a different company. The customer could have asked why. Even if he did speak calmly, (and I have real doubts that he was as calm as he portrayed himself) his words and actions still come across to me as provocative. None of us has even had a chance to hear the dealer's side of this story. Even from hearing only the plaintiff's point of view, it very much appears to me that the dealer showed the coolheadedness to walk away from someone who wanted to be contentious.
Looks like this thread has hit a nerve. Being in third party service my self I think we can only speculate on what the situation is. Everyone makes a good point, only we all have asumed a few things differnetly. The problem I have in third party service (meaning servicing all brands of medical equipment) is some manufacturers make it very hard to get parts from them if we are not the manufacuter rep. Its burns me when this happens, usually we can talk the customer(hospital) into not buying that brand equipment because they will not supply parts to a non dealer rep. This was mostly the old days , the trend is to be able to service all brands and Manufacuters do not like it sometimes but if they want to sell equipment they have to, and service is gernally quicker and cheaper. We work well together with manufacture reps as we call them the few times a major repair is needed.
No different with independant garages that repair cars, or tractor repair places. If you have good mechinice there is no problem. No one can fix everything and sure if Kubota had hydostatic transmistion problem as non Kubota place would have problem as would a few kubota places that did not have the specilized training.
If the dealer on what this post is about just told customer he'd rather not service the Kubota, and the dealer really wanted to be professional about it , at least he could have given a reason why he'd rather not, like hard to get parts or something. I'd be a little puzzled if he was not a john Deer dealer and I'd see him serviceing a JD and telling me he would not service my Kubota? Could be valid reason like he does have problems getting kubota parts manuals. And could ber he's mad because guy did not buy the tractor from him, which woud be ashamed if that where the case. So who knows, there is all kinds customers, dealers out there with different expidations. Bottom line just saying rather not service without explination might not have been the smartest thing to just say if he wants to try and keep most of his customers.
No different with independant garages that repair cars, or tractor repair places. If you have good mechinice there is no problem. No one can fix everything and sure if Kubota had hydostatic transmistion problem as non Kubota place would have problem as would a few kubota places that did not have the specilized training.
If the dealer on what this post is about just told customer he'd rather not service the Kubota, and the dealer really wanted to be professional about it , at least he could have given a reason why he'd rather not, like hard to get parts or something. I'd be a little puzzled if he was not a john Deer dealer and I'd see him serviceing a JD and telling me he would not service my Kubota? Could be valid reason like he does have problems getting kubota parts manuals. And could ber he's mad because guy did not buy the tractor from him, which woud be ashamed if that where the case. So who knows, there is all kinds customers, dealers out there with different expidations. Bottom line just saying rather not service without explination might not have been the smartest thing to just say if he wants to try and keep most of his customers.
Looks like this thread has hit a nerve. Being in third party service my self I think we can only speculate on what the situation is. Everyone makes a good point, only we all have asumed a few things differnetly. The problem I have in third party service (meaning servicing all brands of medical equipment) is some manufacturers make it very hard to get parts from them if we are not the manufacuter rep. Its burns me when this happens, usually we can talk the customer(hospital) into not buying that brand equipment because they will not supply parts to a non dealer rep. This was mostly the old days , the trend is to be able to service all brands and Manufacuters do not like it sometimes but if they want to sell equipment they have to, and service is gernally quicker and cheaper. We work well together with manufacture reps as we call them the few times a major repair is needed.
No different with independant garages that repair cars, or tractor repair places. If you have good mechinice there is no problem. No one can fix everything and sure if Kubota had hydostatic transmistion problem as non Kubota place would have problem as would a few kubota places that did not have the specilized training.
If the dealer on what this post is about just told customer he'd rather not service the Kubota, and the dealer really wanted to be professional about it , at least he could have given a reason why he'd rather not, like hard to get parts or something. I'd be a little puzzled if he was not a john Deer dealer and I'd see him serviceing a JD and telling me he would not service my Kubota? Could be valid reason like he does have problems getting kubota parts manuals. And could ber he's mad because guy did not buy the tractor from him, which woud be ashamed if that where the case. So who knows, there is all kinds customers, dealers out there with different expidations. Bottom line just saying rather not service without explination might not have been the smartest thing to just say if he wants to try and keep most of his customers.
No different with independant garages that repair cars, or tractor repair places. If you have good mechinice there is no problem. No one can fix everything and sure if Kubota had hydostatic transmistion problem as non Kubota place would have problem as would a few kubota places that did not have the specilized training.
If the dealer on what this post is about just told customer he'd rather not service the Kubota, and the dealer really wanted to be professional about it , at least he could have given a reason why he'd rather not, like hard to get parts or something. I'd be a little puzzled if he was not a john Deer dealer and I'd see him serviceing a JD and telling me he would not service my Kubota? Could be valid reason like he does have problems getting kubota parts manuals. And could ber he's mad because guy did not buy the tractor from him, which woud be ashamed if that where the case. So who knows, there is all kinds customers, dealers out there with different expidations. Bottom line just saying rather not service without explination might not have been the smartest thing to just say if he wants to try and keep most of his customers.
OP
proudestmonkey
Platinum Member
Cast, I think you are absolutely right on the warranty. I don't know if this applies to tractors, but there are actually laws that specifically state that a car maker CANNOT void your warranty for having service work done elsewhere.
OP
proudestmonkey
Platinum Member
Cast, I think you are absolutely right on the warranty. I don't know if this applies to tractors, but there are actually laws that specifically state that a car maker CANNOT void your warranty for having service work done elsewhere.
