Dealer prep oopsies

   / Dealer prep oopsies #21  
You contradict yourself by saying tractors arrive crated but dealers assume PDI is done at the factory. There are many PDI checks that are verifications of correct assembly at the dealership. Your suggestion of reimbursements to dealers for PDI time is fantasy as it relates to Kubota, Mahindra and New Holland. Simply not fact based, period. And suggesting a tractor dealer actively and knowingly sends out equipment with assembly and PDI deficiencies in order to increase customer complaints and boost warranty income is just plain stupid. Manufacturers warranty departments are staffed with folks getting paid to reduce bogus claims and they do not pay for faulty assembly or things they figure should have been corrected at PDI. Dealership service departments do not enjoy unhappy customers, or benefit in any conceivable way from having them.

No contradiction. PDI and assembly are separate operations.

Please tell me where I stated that dealers "knowingly sends out equipment with assembly and PDI deficiencies in order to increase customer complaints and boost warranty income...."

Re read my post.

SDT
 
   / Dealer prep oopsies #22  
No contradiction. PDI and assembly are separate operations.

Please tell me where I stated that dealers "knowingly sends out equipment with assembly and PDI deficiencies in order to increase customer complaints and boost warranty income...."

Re read my post.

SDT

Your post #14. It reads the same now as the first two times I read it.
Yes, assembly and PDI are separate procedures. No dispute there. I supervise both every work day.
 
   / Dealer prep oopsies #23  
Your post #14. It reads the same now as the first two times I read it.
Yes, assembly and PDI are separate procedures. No dispute there. I supervise both every work day.

No where did I say what you have stated that I said. You are making invalid inferences.

Re read my post again.

SDT
 
   / Dealer prep oopsies #24  
Please tell me where I stated that dealers "knowingly sends out equipment with assembly and PDI deficiencies in order to increase customer complaints and boost warranty income...."

Re read my post.

SDT

Your post #14. It reads the same now as the first two times I read it.

As I read it, he's saying SOME dealers skip the PDI entirely in hopes that everything is OK. If a problem comes up, they treat it as a warranty claim. I don't doubt that happens at SOME dealers of any brand.

I don't see where he claims they intentionally send out known faulty products. Just that they pocket the payment without doing the work and cross their fingers.
 
   / Dealer prep oopsies #25  
Messicks video on how equipment is shipped to the dealer in what condition.

 
   / Dealer prep oopsies #26  
As I read it, he's saying SOME dealers skip the PDI entirely in hopes that everything is OK. If a problem comes up, they treat it as a warranty claim. I don't doubt that happens at SOME dealers of any brand.

I don't see where he claims they intentionally send out known faulty products. Just that they pocket the payment without doing the work and cross their fingers.

Bingo, Diggin.

That precise scenario happened to me about six years ago. No, not Kubota but brand X.

I had the goods on them and took it to the Brand X regional service rep. He was "well aware of the issue."

In one of my many previous lives, I was a warranty analysis engineer for GM for a couple of years. Warranty fraud was and is rampant. Manufacturers are well aware of this, and are well aware that they cannot eliminate all of it. Only the most egregious situations are addressed, most are accepted as a cost of doing business.

Both of the Kubota dealers that I deal with have been fair with me (so far at least, but the jury is still out on the 2018 B3350), but I'm certain that there are some bad apples in all of the barrels.

SDT
 
   / Dealer prep oopsies #27  
Digital images and ECU /CCM project files have been game changers in the warranty claims process. There is very little room for dealer carelessness or negligence to be paid for by Kubota. They have little tolerance for dealership incompetence and customers complaining about dealers performance. Your experience in a different industry at an earlier time does not translate directly to 2019. I’ve been directly involved at the dealership level for well over 20 years.
 
   / Dealer prep oopsies #28  
The burn piles of shipping material behind tractor and snowmobile dealerships is disturbing. But I can hardly see with high shipping costs that it makes any sense at all to send shipping frames back to the plant. Certainly, not overseas. You could make it out of light steel, so it is readily recycled, but this would add a little cost, but I can`t imagine as much as shipping charges.
 
   / Dealer prep oopsies #29  
Digital images and ECU /CCM project files have been game changers in the warranty claims process. There is very little room for dealer carelessness or negligence to be paid for by Kubota. They have little tolerance for dealership incompetence and customers complaining about dealers performance. Your experience in a different industry at an earlier time does not translate directly to 2019. I’ve been directly involved at the dealership level for well over 20 years.

Certainly you are not claiming that warranty fraud is NOT an issue???

SDT
 
   / Dealer prep oopsies #30  
I have little doubt that warranty is often not offered fairly with preference given to valuable and liked customers. Sometimes even for one at the expense of the other.
 

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