Dealer prep oopsies

[RickB]

Certainly you are not claiming that warranty fraud is NOT an issue???

SDT

My turn. Where did I say that?

 

[Diggin It]

My slippage issue could be considered a dealer issue I guess. It's one that could have gotten me or someone else seriously hurt ... or worse.

You may remember me telling the tale before. First few hours with my new machine, I started uphill, at an angle between a few 6" trees. Not an unsafe hill or angle ... one I had taken many times before with my LTs and a couple of times with the SCUT. This time I got about 2/3rds of the way up and lost all forward motion. Started rolling downhill, backwards, no control, no brakes.. Being one of the first few times on the machine, I held on, looked back, steered between the trees and hoped for the best. Tried it one more time at a different angle. Same thing. Well, I'm still here so .....

Remembering something I saw in the Owner's Manual (we read those before using the machine, right?) about backing uphill being safer for some reason, I tried that and made it to the top.

They took it back and checked it out expecting a transaxle problem. Found that the rear wheels were turning inside the tires. RimGuard had seeped slightly and was acting as a lubricant. They removed the tires, added bead sealant and reset everything. 100 hours later and no repeat incidents.

Was this a dealer issue, a lack of instruction from the manufacturer(s) or just a freak situation? Dealer says RG installation procedures have been changed as a result.

 

[Turbys_1700]

Good dealers take care of problems when they arise. Good dealers do the prep work and take care of their customers. I've bought an FEL, had a 3rd function valve installed, and two tractors from the dealer that RickB works for. Wonder why I've never had an issue?

 

[Utopia Texas]

My local Kubota dealership has been family owned for 3 generations, they previously sold Ford, and has excellent service. The Husband runs the front end and the wife is the service manager. My only complaint is that they over grease everything to the point that huge globs of grease end up on my concrete barn floor and all over the tractor and my trailer. I mentioned this one time and the owner explained that years ago local farmers complained about sporadic grease application so they now over do the process. They even use a blue colored grease to prove the areas were taken care of properly. He also nicely told me that I was **** and that most local farmers could care less what their tractors looked like. They are machinery and nothing more. On the few occasions I have taken tractors and zero turns to them I now specify no greasing please!

 

[SDT]

My turn. Where did I say that?

That's exactly why my post is presented as a question rather than a statement.

Are you?

SDT

 

[RickB]

Anyone purporting to be an engineer should possess sufficient reading comprehension skills to answer the question for himself.
But I’ll help you out this once. I made no such claim.
Happy Mothers Day.

 

[bunyip]

My BX was very shoddily put together although I did not realise it for a while, first problem was hydraulic coupling to the FEL coming undone, after numerous visits it was finally founf the when the FEL was fitted the bracket on the chassis that holds the couplings was being grabbed by the front tyre on a lock and pulling it off, of course when you are in the seat you cannot see this.
First service was done by another dealer who found that none of the hydraulic hoses were secured, hydraulic linkages were loose, two grease points ahd never been touched (I was given a run down on greasing when it was delivered and was not aware of these on the FEL), coolant level was low and a few other things that I have forgotten, needless to say I am not going back to that dealer for any work, I was having problems with the FEL and they told me it was normal, after the first service it improved dramatically.
What also bothered me was the couldn't care less attitude.

 

[Industrial Toys]

They do care, just not about what they are doing at work. And just to play devils advocate, why should they? They are never going to get rich and be able to get all those things that they are being bombarded with in advertising..

 

[Alan W.]

Years ago picked up a new Case 580M and took it straight to a job. 20 minutes into digging the backhoe valve handles started falling off. Five minutes later seat fell off. Called dealer and was told, yeah we will have to order you one. Told them no problem, Cat sold backhoes and I would have it back on their lot in a half hour and call the bank to cancel the down payment. Mechanic was dispatched with a seat off from another hoe and he spent a couple of hours going over the hoe fixing stuff that should have been already done.
The reason things like this keep happening is people accept it, fix it themselves and go on. Dont accept it push back.

 

[Industrial Toys]

WOW, sounds like you are talking about Canadians. Problem with pushing back when most others don't (like what I do) is that you become the ugly customer.

I have said it before. Most people haven't got a clue how things work, or actually don't work, behind the scenes at a dealership.