Dealer Rant...........

[RBrown]

gltrap54,

I was where you are at right now a couple of weeks ago with my dealer after taking delivery of my new B3030 cab. The mower deck would not rise far enough in the front to get the pins into it. I tried everything and couldn't get it adjusted short of putting a jack in front of it. I then noticed that the loader block had a leak and called the dealer. Since it was the day of delivery and had a leak they picked it up free of charge, but it would of cost me if it was just the mower deck issue. It seems that they forgot to installed special brackets that lowered the holes to put the front pins in. They assumed the holes in the frame were for that purpose and didn't install them. Now it works great but I would be even more upset at them if they would of sent me an invoice instead of talking to me about the charges ahead of time. Pretty sneaky if you ask me! Good luck and I hope it turns out like mine did.

 

[radioman]

rbrown, what specail brackets? do you think its the same ones the OP needs ?

 

[gltrap54]

Help me understand. You don't have a lot of confidence in their service department, yet you have 'spent a ton of money with them'. Why?

Have you tried calling the service manager?

Have you tried calling the owner?

One of the reasons dealer bashing isn't allowed on TBN is we are only hearing one side of the story, not to mention the risk of libel. So, the name of the dealer has been removed.

Yes I've called the service manager who in turn was supposed to get back with me with their final decision on the matter. After a month passes and a new invoice (with interest added) arrived, I bypassed my local store and called their corporate office and spoke to a lady that stated she was second in command. She in turn contacted my local store to learn that the manager there was on vacation, so they would need more time to resolve the issue. She felt it was probably a warranty issue, however my local service manager assured me he was instructed(by the store manager)to send me the bill.......

You ask why I'd continue to do business with these folks? Well, I'm pretty easy to get along with & perfectly willing to overlook a lot of BS, but this could be the proverbial "straw that broke the camel's back"!!

 

[Ritoruburu]

I second this one; I also have a b3030 cab, and there is no way the pins will fit without a jack. I did think it was strange (and highly annoying) to have to use a jack every time.

So, there are special brackets that come with the MMM kit, and like you, my dealer did not think to install them? Before the initial delivery, did they wonder why they could not pin the deck to the existing chassis pin holes, looked at the extra brackets, and simply tossed them aside/in the trash?

I should have known that something was amiss when the tractor was delivered with the no oil pressure option. Yes, the connector for the oil pressure switch was disconnected. I wonder what else they *forgot* to do.

Anyone have the corporate number on hand?

gltrap54,

I was where you are at right now a couple of weeks ago with my dealer after taking delivery of my new B3030 cab. The mower deck would not rise far enough in the front to get the pins into it. I tried everything and couldn't get it adjusted short of putting a jack in front of it. I then noticed that the loader block had a leak and called the dealer. Since it was the day of delivery and had a leak they picked it up free of charge, but it would of cost me if it was just the mower deck issue. It seems that they forgot to installed special brackets that lowered the holes to put the front pins in. They assumed the holes in the frame were for that purpose and didn't install them. Now it works great but I would be even more upset at them if they would of sent me an invoice instead of talking to me about the charges ahead of time. Pretty sneaky if you ask me! Good luck and I hope it turns out like mine did.

 

[keyser soze]

People that have never worked for a dealer, typically do not understand all of the cost's associated with a service call. I understand your frustration, but from a dealers perspective, who probably made very little on a compact tractor sale in the first place, he has more lucrative things to spend his time on. I'm not saying it's right. It just is.

If you didn't have a service call agreement in place when you bought it, I'm not sure what you can do.

good luck. Sorry for you bad luck.

 

[bstrom]

People that have never worked for a dealer, typically do not understand all of the cost's associated with a service call. I understand your frustration, but from a dealers perspective, who probably made very little on a compact tractor sale in the first place, he has more lucrative things to spend his time on. I'm not saying it's right. It just is.

If you didn't have a service call agreement in place when you bought it, I'm not sure what you can do.

good luck. Sorry for you bad luck.

That's why I think every thing should be gone over on delivery. Isn't that what is supposed to happen?

 

[hr3]

Wow.. Not my dealer That's for sure,, I bought a set of chains about 6 months after I got my tractor,, When I got them home they were about 2' too long,, Called up the service dept and they said they would take care of it,,, Two days later I came home from work and the chains were on the tractor and the remaining 2' was back in the bag next to the tractor,.. Never a bill,, I called and thanked them,, :thumbsup:

 

[gltrap54]

People that have never worked for a dealer, typically do not understand all of the cost's associated with a service call. I understand your frustration, but from a dealers perspective, who probably made very little on a compact tractor sale in the first place, he has more lucrative things to spend his time on. I'm not saying it's right. It just is.


OP here.....
Having owned my own business (I'm retired) I'm fully aware of overhead costs................... By the same token I recognize poor service after the sale.

 

[reelbig]

i spent 20k on my tractor i never asked them to come down in price at all the only thing i asked for was 2 kubota plastic key rings with the kubota logo on them salesman told me he didnt have but would get me 2 of them that was 4 months ago still no key rings yet i guess he got his commission and my $2.00 worth of key rings was a joke . if you do pay them i would take them all pennies unwraped .

 

[wdchyd]

People that have never worked for a dealer, typically do not understand all of the cost's associated with a service call. I understand your frustration, but from a dealers perspective, who probably made very little on a compact tractor sale in the first place, he has more lucrative things to spend his time on. I'm not saying it's right. It just is.


OP here.....
Having owned my own business (I'm retired) I'm fully aware of overhead costs................... By the same token I recognize poor service after the sale.

Also, "The Costs associated with a Service Call" are paid for with past AND future customers money....the dealers oversight whether delivered or not, could have been avoided by spending the time to set it up right the first time....or did they just spend time on "More Lucrative Things"....Duh:confused2:

 

[gltrap54]

Yep Brady Barlow was willing to deliver this same package to my door for $1800 less than I paid, but I paid them their asking price (which was $1300 higher than the price we had earlier agreed upon, which is still another story...........)
I don't work on my own tractor, so I felt (at the time) it was money well spent. I didn't want an ongoing fued. No good deed goes unpunished!

 

[gltrap54]

OP here..... Revived this thread to give the updated outcome..... After much frank discussion, the dealer has agreed to eat the service call. They're sticking by their guns on their instructions for pinning the MMM (i.e. using a floor jack to raise the deck to the proper height). Kubota says it's difficult to determine if the deck is adjusted properly without physically inspecting it. Kubota suggested having a certified Kubota dealer inspect it!!!! :confused2:

 

[Leejohn]

Dealer set up is a long way from warranty work. If not set up right the dealer should make it right...... Warranty doesn't pay for bad setup the dealer does.

 

[JDGreenGrass]

Service call on a NEW tractor.?? I don't think so.!!

Hope all turns out in your favor.

 

[JDGreenGrass]

Wow.. Not my dealer That's for sure,, I bought a set of chains about 6 months after I got my tractor,, When I got them home they were about 2' too long,, Called up the service dept and they said they would take care of it,,, Two days later I came home from work and the chains were on the tractor and the remaining 2' was back in the bag next to the tractor,.. Never a bill,, I called and thanked them,, :thumbsup:

That's what I'm talking about.!!

Good for you. And good on the dealer, as well.

Respect for the customer goes a long ways. We are NOT small people.

 

[gltrap54]

Service call on a NEW tractor.?? I don't think so.!!

Hope all turns out in your favor.

This was my first reaction also! I mentioned in an earlier post that I had spent a ton of money (B3200 & a shop full of Land Pride attachments, all new) with these folks only to be treated so shabbily.......... Store manager suggested I call him next time (instead of the service department) with problems so trivial & he'd come by after hours to take a look. Is having to use a floor jack to raise the MMM on a new $20K tractor all that trivial?

 

[Ritoruburu]

Indeed, not according to corporate either. A jack should not be needed or used to pin up the MMM.

OP here..... Revived this thread to give the updated outcome..... After much frank discussion, the dealer has agreed to eat the service call. They're sticking by their guns on their instructions for pinning the MMM (i.e. using a floor jack to raise the deck to the proper height). Kubota says it's difficult to determine if the deck is adjusted properly without physically inspecting it. Kubota suggested having a certified Kubota dealer inspect it!!!! :confused2: