I also called a privately operated hospital and got a message "leave your name and number, and we will call you back to make an vac appointment". I did leave my info and guess what, every time they called I wasn't there. I do not live with a cell phone in my pocket... Or next to our land-line phone. The western UP health department on-line system of making an appointment was by far the best! But if your friend has his phone in his pocket, then these "we will call you" systems might work. So I was trying to get in touch with three different locations to make an appointment. I of course have no idea hows its being done elsewhere in MI.