DK35SE knocking

[crewguy]

I am posting thios for a friend. Last month he bought a new DK35SE w/ loader. Saturday he was clipping his pasture when the tractor started developing engine trouble. Clipping a short growth in the pasture, not loading the engine, suddenly the engine emmited as loud "pop". Along with the sound, the engine started putting out white smoke as he shut it down. After bringing his son, a diesel mechanic, to the site- they checked the oil and restarted the tractor. The white smoke cleared up as the engine strated right up, but now a distint lower end knock could be heard. The tractor was idled during the 5 minute trip back to the barn.

To add to the conditions, he fueled the trasctor Friday from a clean fuel jug with diesel bought a a local station. No water was present in the fuel can.

Question is, what now. Since the tractor has ONLY 12 hours on it, can he demand a new tractor? I suggested he also ask for a loaner tractor. Springtime in Mississippi is our busy time when it comes to rural living.

What rights does he have, as far as demanding another tractor?

 

[wallace]

He can ask all he wants but will it happen???
What he needs to do is contact the dealer and explain what happened.
Give the dealer a chance to check things out and make it right.
If you go in demand it may prolong the process.
Just give it a bit of time.

 

[crewguy]

He can ask all he wants but will it happen???
What he needs to do is contact the dealer and explain what happened.
Give the dealer a chance to check things out and make it right.
If you go in demand it may prolong the process.
Just give it a bit of time.

He contacted the dealer today. He was asked to bring the tractor in for warranty repair. Is this the norm to have to haul it yourself (for warranty repair)?

 

[Knobby1]

yes usually, Kubota same way........

 

[newbury]

He contacted the dealer today. He was asked to bring the tractor in for warranty repair. Is this the norm to have to haul it yourself (for warranty repair)?

Actually from intensive reading of this forum if the dealer is even moderately nearby there does not seem to be a norm.

Some dealers send out service techs, some pick it up, some ignore you.

With a DK35 w/ loader it seems that if the buyer has a trailer he might get faster service by bringing it in.

 

[Highbeam]

I've always done the transporting for my warranty work.

 

[IXLR8]

I have a JD and a Kubota dealer that are side by side near me. The JD dealer expects you to bring the machine in for warranty work, the Kubota dealer will come get it.

 

[JoelD]

Sounds like what should be a straight forward warranty repair, the benefits of buying new.

Joel

 

[carpenter383]

I wonder what could have happened for a low end nock with only 12 hrs on the clock? Very strange. Maybe the oil pump was fauly or the crank was ground incorrectly (although I'm sure Kioti has quality control peolpe to check tolerances) Regardless I'd want a completly different engine rather than having them turn the crank or whatever to fix the one that's in it. Who knows what else might be messed up by the slacker that put it togeather the first time. But who knows it could be something to do with the transmission or something else too.

 

[rd_macgregor]

My dealer will pick up, but, now that my DK45 is out of warranty, he charges $75 each way for hauling. I'm shopping around for a 10k trailer.
BOB

 

[crewguy]

This is what the service person told him on the phone: "Due to sea level changes from where it was built compared to where it is now- the engine could have jumped time."

Keep in mind- we are located in central Mississippi, about 300'- 400' above sea level. What do you guys think?

He' taking it to the dealer after work today. I'll keep you guys informed.

 

[carpenter383]

This is what the service person told him on the phone: "Due to sea level changes from where it was built compared to where it is now- the engine could have jumped time."

Keep in mind- we are located in central Mississippi, about 300'- 400' above sea level. What do you guys think?

He' taking it to the dealer after work today. I'll keep you guys informed.

Ha ha yeah right. How could the sea level cause something that's mechanically driven to jump time? Even if it did jump time it just would'nt run right. I can't see how that could cause the bottom end to start hammering.

 

[Highbeam]

Completely ridiculous. Are you sure you want this guy tearing into the engine? Sounds like a moron.

 

[crewguy]

There is NO WAY I would settle for anything less than a brand new engine. I'm not sure I would even take it back to that dealer after they said that. Scratch that- I know I wouldn't take it back there.

Here's the deal with the dealer he bought it from. This business started out about 12 years ago selling bass boats and the like. They expanded into 4 wheelers a few years later. There was a big shop fire that shut them down for a few months. A second shop fire happened a couple of years after the first one.

If it was me, I would pay an attorney a few hundred bucks to write some letters. In the end, my satisfaction would be worth it. The guy that bought the tractor walked in there and plopped down cash money and walked out with the keys and title. I feel for him.

 

[WilliamBos]

Please keep us posted. I too would find a new dealer, and demand nothing less than a new engine.

 

[Knobby1]

whoa, jumped timing due to what? litttle green men from mars? I don't think so. A knock from deep within sounds lethal. Plus white smoke, can't be good.

 

[wallace]

I think we are still getting to far ahead of the game here...
People say the darnedest things sometimes I would believe the person that made that comment more than likely isn't the tech a that shop.
I still think I would wait for the out come before everyone votes on lawyers, new tractors, and new engines.

 

[JoelD]

I think we are still getting to far ahead of the game here...
People say the darnedest things sometimes I would believe the person that made that comment more than likely isn't the tech a that shop.
I still think I would wait for the out come before everyone votes on lawyers, new tractors, and new engines.

Gotta agree with Rick, go through the process, you've got a new machine and a 4 year warranty.

If your dealer does not fix to your satisfaction, there is another who will.

I'd work closely with corporate if you've got dealer concerns.

Joel

 

[WilliamBos]

I think we are still getting to far ahead of the game here...
People say the darnedest things sometimes I would believe the person that made that comment more than likely isn't the tech a that shop.
I still think I would wait for the out come before everyone votes on lawyers, new tractors, and new engines.

I agree to a certain point, wait and see. However, if it does turn out to be a crank, why should someone settle for a turned crank, in a new tractor? Send the engine back, put in a replacement and let the R&D guys disect it to see what went wrong. We all know for a fact that other colours have done this before.
Not too much to ask, is it??

 

[wallace]

I can assure you that if it is a failed crank it will not be turned.
Kioti does not offer a under or over size bearing.
Not only that but if there is a major failure Kioti/DaeDong will more than likely want the complete engine back.
Especially with that low of hours