MikePA
Super Moderator
It's a dealer issue when Brian takes the tractor in to the dealer to be fixed, the dealer says it's fixed when it's not and Brian has to take the tractor back to the dealer to fix it again. Click HereCobra-R said:
DO NOT BUY TC40/45
- Thread starter LoneCowboy
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Farmwithjunk
Super Member
Cobra-R said:
The dealer IS responsible, as a representitive of the manufacturer, to handle warranty issues, as well as to serve as a go-between with customer and manufacturer in a situation like this one. So yes, the dealer dropped the ball, then promptly kicked it into the weeds.
Even as the owner/purchaser, Brian (LC) isn't the final say so on who is responsible for dealing with warranty claims. That is pre-determined protocol, established by New Holland. That MAY have been followed initially, but obviously went off axis at some point. Most likely, there was/is issues with this tractor that stem from improper assembly, BUT, at first signs of trouble, it's the dealers problem until such a time as it's determined to be the responsibility of a "higher power". (ie NH) In so many words, the DEALER has to be the first line of responsibility. He tried, but obviously, failed miserably.
By the time the dealer was willing to get the NH rep involved, BRIAN had already done so. He had to do the dealers job for him. At that point, I suspect the dealer was feeling the pressure to jump on the "call the parent company" bandwagon and just went along with what Brian had already beat him to.
IF THIS SITUATION WOULD HAVE BEEN HANDLED CORRECTLY, AND IN A TIMELY MANNER, BY THE DEALER, the problem(s) would have been solved, and the NH rep wouldn't have even known what happened.
New tractors have been known to have issues. They get fixed when that happens. That's the DEALERS responsibility. The DEALER choked. From the point where Brian very first informed the dealer's service dept there was a problem, until the point where we are now, all that has transpired is the DEALERS fault. They get to shoulder that responsibility when they accept your check on behalf of New Holland (or whoever)
irwin
Veteran Member
FWJ is right. The selling dealer ( or warranty repairing dealer) is responsible to #1 verify customer concern/complaint. #2 address concern/complaint. #3 repair concern...... #4 verify repair done properly. #5 flollow up with customer..... Repeat as needed.............................................if more work or 2nd opinion needed dealer is responsible to contact manufacturer for next step in customer service resolution. ...........Very important: also keep customer informed. It's way to easy to half step any point in process. This is a quality control failure issue.... dealer needed to do more...
Farmwithjunk said:
Oh boy, this is hilarious. I am continually amused at how everybody is so quick to lay out blame, contrary to the evidence.
What are you guys going to say next, the dealer should be predicting Brian's next failures and fix them before they happen?
I am done with this.........I hope it all works out well for you, Brian. NH will help you out, no worries.
Brian
AlanB
Elite Member
Heck, I am just waiting with baited breath to see how it works out with the NH rep.
My fingers are crossed for you Brian and I sure hope it all works out to your satisfaction.
My fingers are crossed for you Brian and I sure hope it all works out to your satisfaction.
MikePA
Super Moderator
Quoting Brian.Cobra-R said:
"Gets better
Get a call this morning from the dealer "hey, we can't recreate these last 3 issues, we want you to take it and then we'll go up with you on your next customers"
Umm, you can't recreate it?
Yeah
I drive over, I say "let's hook up a mower" (since that's how it always happens). I hook it up, i drive off down the median strip and within a 100 feet, the mower is draggin in the dirt and i'm doing about 1mph
I go back
"what's the problem, I can make it happen, you drive, I'll show you"
So i did and they agree that "yep, that sure is happening"
arrrrgggggghhhhhhh"
This is evidence of a DEALER issue, they are not performing, but, don't let facts get in the way of your opinion.
Dougster
Veteran Member
I'm just not seeing the absurdity or amusment here.Cobra-R said:
Brian (LC) is experiencing an unusual number of failures and operating issues with his expensive new tractor that the local dealer, for whatever reason, just can't seem to address... hence time to involve the NH rep. Is this so strange or funny or inconsistent with the warranty process? I don't think so.Kinda strange, I think, that folks laugh about a person experiencing issues with a new tractor and unable to get them resolved. I know my sense of humor hasn't been up to snuff lately... but it's just not striking me as particularly funny.
Dougster
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At this point, both NH and the dealer share some of the blame. In the end we will probably never know if one should be blamed over the other. The dealer COULD be more to blame if they caused future issues with the fixes they completed. NH SEEMS to be at fault as far as the initial issues. LC might get more in the end thanks to his dealer not cotacting NH, and leaving it up to LC. Sometimes manufacturers react to the consumer better than to a dealer nagging for warranty work reimbursement/replacement. The dealers are burdened with fixing the problems on their own, and in cases like this NH can swoop in and "save the day" and fix the problem that the "nasty" dealer didn't resolve.
Just my opinion.
Just my opinion.
