I doubt it happened the way he says it happened .Called Danny at Fredricks and Danny was mad that the man that sold him the tractor gave him Fredricks ph.#. The man says all he wanted to do was to buy parts from Fredricks when he called. I have called Fredricks several times & talked to Danny -Rob-Paul,& Tom himself.I have bought parts & had parts replaced under warranty.They all have been very courteous to me.I think someone may have had an attidute when they called.I think Fredricks will sell you any part that you ask for if they have it or can get it. Thats their business, to sell tractors & parts for them, no matter who you are or how you obtained their ph.#. Just puttn in my 2 cents because I think the people at Fredricks are very nice, kind ,courteous,etc,etc; people who will do what they can to help you. I think anyone that has done business with them will also echo this statement.