On a recent project where I was going to move a large hill and cut a country driveway down nearly two feet in places, I spent a few calls explaining the timing and process and to reduce angst when a track hoe, dozer and dump trucks showed up on a stately property. Explained potential for delay if it rained too much plus answered questions in advance. We texted several times, mostly on very light things and I kept them informed when things went wrong. Something usually does. Some things were delayed but they correctly blamed the circumstances and not me. It was OK.
They were thrilled with the communication and I have done more things for them plus have been referred. Treat people like you want to be treated, listen to what they say, do quality work, admit it when you are both wrong or right and the world will beat a path to your door. It's not difficult.
