Doing your own oil changes are one thing, doing real service is another. My local bobcat/white dealer "being i have an oliver tractor" is an *******. When you have an issue, if you call him he doesnt want to help you unless you bring the tractor in to him. I blew a pin on the skid steer and needed to find out what thread size the nut and parts were, he acted like he really didnt want to help me. After the money spent with them they still act that way. I am sorry that i am capable of putting in my own clutch and rebuilding the engine. That i dont need to give them 1,500 bucks to do a one day repair for me.
Just like the dealer i bought my first atv from, complete waste of time. Go in spend 12,000 dollars with them and the next time you come in your nothing. I drove 500+miles to get my next atv just because of the service i had gotten from them.
So in the end, its about buying service along with the tractor. Your going to have questions and need answers. Need to do business with some one who is willing to talk to you. To many times i walked in to places looking to buy a skid loader and never even got asked if they could help us.
You would think as "bad" as the economy is, the dealers would bend over backwards to help with w/e you need.
I agree. I'm not going to give my money to incompetent people. If you try to tell me that you've never walked out on a deal because of someone's unwillingness to bargain, be friendly or actually do some work for the sale, you are lying. I've walked out on better deals because a guy keeps breaking his word, acting like an idiot or some other stupid thing that makes me question if I'll ever see my product. If all we did was look for the best price and not question morals of people, all these people with craigslist accounts would be millionaires selling their same product over and over again for 1/100th of the actual value. Dealers are VERY important - and so is their integrity. Find a good dealer that will be nice to work with when something goes wrong. You have to go to he DEALER to to get parts, even if they aren't going to repair it. Also for warrantee work I sure as heck wouldn't want a bunch of bafoons working on my tractor and possibly just making it worse. Do yourself a favor and find a good dealer. Buy from who is giving you a fair price and willing to back you up.