Getting screwed on warranty!

[Coyote machine]

Just curious: Jim in nh, where did you acquire service bulletins and what models and years did they cover?
Additionally, if you were banned from TBN how are you now posting on TBN, or am I missing something obvious?

For what its worth I happen to think my new Kioti DK35se/HSt is a great tractor, and thought I do not have a huge amount of experience with tractors by any means, i believe that a manufacturer should stand behind their product, especially in economic times like now. Tractors are hugely expensive items and require periodic maintenance and close attention to all details regarding their operation. That being said, it may also be the reason that some dealers, and possibly the manufacturer- in this case Kioti may tend to run and hide with a known issue that may end up costing them a lot of warranty dollars. The design may change in upcoming models, or a warning may be in the next owner's manuals, but one thing is certain, the design of the lock into position valve to run the rear remote valves will cause a lot of people problems.

I do believe forums like this are a valuable place for people to learn more than what they knew before entering the TBN forums. And having discourse about problems, as well as how to solve problems is what we're here for. Some dealers are going to be seen as good and some as bad based on various opinions here or elsewhere, but it will not break anyone's business having their methods of handling customers discussed here. Most reasonable people will see that there is OPINION expressed in this thread about what happened, who is responsible, etc. Nothing said here is written in stone, and what is written ought to be seen as each person's take on the situation, not as TRUTH or fiction.

I for one would like to hear what the service bulletins have to say.....

 

[Jaybr]

Hey, sorry about your situation ,just thought I would say there is a Kioti dealer on RT 1 in Ashland just S. of the Kabota dealer, maybe you know already, just a thought for down the road.

Good luck

yeah, I saw them about a month ago when I was up that way. I live in Chesterfield just outside of Colonial Heights, so it's a pretty good ride up there.

I don't think I'll be taking it back to Dubberly though.

 

[DJ Carmean]

It should no tbe hard to get your money back. Mosst companies are willing to settle things out of court than pay their $500.00 an hour lawyer to go to court with someone over $1200.00. I would sue them in a heartbeat. Being in the insurance business I hate lawsuits. Most are bullcrap. But it's more bs that a large company will make one of their clients pay for something they sent a TSB out for. A TSB will usually be sent out before they have a recall on a certain item. They know they have a problem, so why do they not fix it? The dealer should help out as much as possible if he wants to keep you as a client. It will cost him nothing but a little time and effort to go to bat for you. Good luck with it!

 

[CurlyDave]

...And they screwed up your pump not you, if it was bad to begin with it would not have blown the O-rings 1-2-3-4- ? times. it was pumping.

This is an excellent observation and a very strong argument.

Do you have the sequence of events in their shop in writing by them?

If not, get it before you even breathe a word about this line of logic. Once they put down in writing that the pump was blowing o-rings, which they replaced several times, they have essentially admitted the pump was strong when it came in their door.

Then hit them with kenstrac's logic.

They will dance, squirm and probably lie, but you have them.

 

[Oleozz]

This thread is very reminiscent of the cracked loader threads that were posted a year or so ago and reminds me of the way Kioti initially handled that problem. Or should I say refused to handle the problem until a lot of pressure was applied to them.

 

[kenstrac]

I love diesels I once bought a diesel Chevette (FOOL) I was changing the oil one day and noticed the shock coming through the tower went to Chevy and asked if they had a problem with this service dept said no BUT you can buy a beef up kit in parts to solve this problem (2 big fender washers) did not have a problem HMMM.
1996 Dodge diesel doing service on truck noticed throttle cable fraid went to dealer asked if they had a problem said no not at all went to parts and purchased a new cable about $60 got to installing it found the was a revised design 2 mos later RECALL brought it in OH you already changed it Yes but can I get my money back for the cable NO!

Rented a trailer from U-Haul in GA. to bring a car back up north they hooked the trailer up to truck and blew the fuse 2 hrs later and 18 fuses later and a lot of cussing from the employee that my truck was the problem he had to leave to go to his other job MNG came out and said my truck was the problem I insisted that was not the problem and if they would hook it up to another trailer that the employee refused to do because it was reserved for another customer that he would see that it WASN'T the truck he finally agreed and it did not blow any fuses and did not blow any fuses in 1800 mi.

Changing upper and lower ball joints in Jeep found bad U-joint, I had sold all of my presses and large vises and did not have anything to press them out went to VIP and asked them to press them out and install new U joint said it would be done in 1-2 hrs and they would call me.
Well they called and told me that the axle yoke was crack and when they pressed it out it broke and a new one was $140 I had examined the yokes when I took them out and knew they were not cracked I just told them that I would be down to look at it,was down the road and received call from service MNG and he told me that he checked it out and the tech broke it( did not remove c clip) and tried to press them out no charge on parts or labor .

I have had a lot of dealings with repairs and alot more horror stories than I have posted here most of them I was on the road and and in other states.
I have come to the conclusion that the TECH brakes it and tells the MNG that its the customer that broke it or was responsible in some way of doing it,OR the company KNOWS of a problem and will not admit to it.

 

[MossRoad]

This thread has been pruned. Many, many posts have been removed. Too many to send PMs to.

It is against TBN policy to discuss moderation practices in the forums.
It is against TBN policy to bash dealers in the forums as it is a one sided discussion.

Thread closed.