Home Depot Rant #476,352,939

[Charlesaf3]

I never buy hot tools, or ones I think have any chance of being hot. That's some guys livelihood and it just encourages tool thieves to keep going.

 

[EdK]

Kinda late adding to this thread but my HD experience was similar to that of the original poster - N80, so I had to speak:

I needed a whole bunch of perf drain pipe which worked out to be an entire lift plus a few extra pieces. The bin had a 6-12 in it and there were a couple of lifts overhead and all strapped up. I speak with the department guy about my needs and suggest they just bring a lift out to the contractors' cashier/exit for me. He says no they can't do that... they must fill the bin and I must transport cart after cart load to the cashier!

 

[weldingisfun]

Kinda late adding to this thread but my HD experience was similar to that of the original poster - N80, so I had to speak:

I needed a whole bunch of perf drain pipe which worked out to be an entire lift plus a few extra pieces. The bin had a 6-12 in it and there were a couple of lifts overhead and all strapped up. I speak with the department guy about my needs and suggest they just bring a lift out to the contractors' cashier/exit for me. He says no they can't do that... they must fill the bin and I must transport cart after cart load to the cashier!

Well? What did you do about it? You really don't want to let us guessing or speculating.

 

[Soundguy]

Yep.. I'd have told them they just lost a sale and then walked..

soundguy

 

[Bedlam]

We had that same thing happen a year or so ago. We needed roofing shingles, just under a 'lift' A worker asked if he could help an the boss said yes get a fork lift and bring this pallet outside for us. He said that wasn't their policy that we would have to us the cart to take them.
The 'boss' asked for the manager and a guy came over and he repeated the request. The manager then said NP told the guy to get the truck and bring them out
so outside we went, with the 'boss' leaving his GF behind to pay for the shingles. Well after we got down the road she had only been charged for the cart of shingle and not the pallet
I'm not sure what id do, myself I think I would have gone back but he is dead set on ripping everyone off. even family so he just let it go.
Ive seen the same store bring plenty of pallets etc out with NP.

 

[dgl24087]

I went into my local Home Depot this afternoon, as I walked through the store, I was asked by 6 different employees if I needed assistance. The store was fairly busy considering it was mid-afternoon. This HD is in a smaller town, population about 30,000. I can drive about 25-30 miles away to a larger store in a city with a population of around 100,000, and the difference in service is amazing.

 

[Tig]

Times sure have changed from when I started in the building industry. For years I would pick up the phone and call Bud, the salesman that always handled my account, tell him what I needed and when I would have someone pick it up. It would be ready on the dock with someone to load it. Larger orders were always delivered the next day like clock work.

I still get that kind of service at Cole's in Brighton. They were the lumber yard of choice 25 years ago before I moved away. It's now a franchise of a small chain and the service and prices are still excellent.
BTW My daughter started a summer job at Home Depot as a cashier. Seems like a good place to work. Training was quite comprehensive and customer service oriented. Now that she has been there a few weeks I have to chuckle at the questions some people will ask a 19 years old girl working the cash. Seems pretty obvious to me that she's not the best person to advise you on tools or renovation.

 

[N80]

I did end up getting some of the lumber for my shed from our local franchise lumber yard, Carter Lumber. Good service, average price but man the quality of the lumber was awful. And they load you up so you can't be as picky as you can at Lowes, etc. I was shocked at how bad this stuff was. I also bought my metal roof from them which was fine. But I'm not buying wood from them again. There was stuff in that load they not only should they not have been selling but should never have accepted it themselves. Very disappointing.

It seems that Lowes is the only game in town.

 

[CaptPat]

go to a local lumberyard--ones on my area will deliver for free on orders of more than $500, this offsets the slightly higher price too Also my lumberyard has 20 boards when I need them not just 18 or 19 that seems to be the case at HD or Lowes.

 

[N80]

Well, that's what I did. See the post above yours. The wood quality was the worst I've ever seen. Hopefully that's not the case at most local lumber yards. It sounds like many have better one's than we have here.