So a couple of weeks ago I was able to get the Silicone Bronze program from Lincoln. Now typically the rep will come out and install the programs for you. This rep was lazy and wasn't willing to extend any effort. She basically e-mailed me the program and washed her hands of it. I got the program installed on my lap top and went out to install it. That's when I realized a special cable was required. I went back to the rep and she sent me a link to the cable that was required. I ordered the $25 cable and strangely it required a driver. Tried to install the software again and I couldn't figure out how to use the software. The rep wasn't returning my calls so I just took the welder into a service center and told them to install the software. They said it would take 20 minutes. Well, that turned into a cluster F***. They called me when they were 6 hours in to tell me about all the problems they were having. The next day they had the software installed, but it took multiple calls to Lincoln and 12 hours of labor. Thankfully they comp'ed me 6 hours, but the bill was still close to $600. The president of the company is going to bat for me to try and get Lincoln to comp me because the rep should have installed this software for free. The shop did say that this rep has been a problem for years and they were going to file a complaint on my behalf.
So it's a warm day today (40 degrees), I have the program installed and now have a laser temp thermometer. We weld! Hopefully I can post some pretty pics later. We'll see...