How do you loose a 1500lb loader?

[Rocky J]

I to did a time hauling LTL Less then a Truck Load, We had a Girl that handled lost freight on our dock, she would not move until she had to. We had a sticky decal with a scanable bar code that the driver put on when picked up from the manufacture, we called it a pro number ?In a perfect world it should read at the dock door coming off and on the trucks, then it would track under the trailer number when it exited and entered the gate reader. If the pro number was tore off or even as simple as it was shipped before and there was a previous pro number left on it , many little reasons how it ended up in lost freight. I would write a description of what I thought it was and measurements and weights and have her put it in the system hoping there was some body with a boot hanging out of the back side looking for it. Some times I would find a packing slip and that helped put the blame back on the person doing the bill of laden,manufacture . Switched billing address with shipping address and many other ooops brain problems. But I new when some one call the top because the office girl was up on her feet looking and asking every driver if maybe he saw it go to one of the ten city we did. Knowing what I know I would get the shippers name, the pro number and start at the top and you should know something in hours, po op runs down hill. there is three parts to the LTL, Road driver from break bulk to break bulk terminals, next is shuddle drivers from the satellites terminal to the break bulk terminal and back all night long, then city drivers all day, so once it is found it will move fast because some office girl is tracking it to head off another call to the top. I am getting spun up just talking about it. Good luck

 

[Thomas]

Dang if you do dang if you don't as they say... hope delivery date soon...real soon.

 

[QRTRHRS]

What Rocky J said. Additional to all of that is the effort or lack of that some shippers put into properly packaging their item for pickup. First off, the local driver is under the gun from the time they leave their terminal to "bump" "X" amount of docks during their day, then once empty, load up on the way back to the terminal.

Way to often the reciever wastes way to much time on a perfectly packaged, ie; visably undamaged delivery under the suspicion that something is wrong which in this case is the shippers problem. That is where a totally obnoxious driver has the advantage. After a day of that kind of nonsense, then it's off to pick up outgoing freight. Way to often, the freight is poorly strapped to inadequate palleting. Rule of thumb; if your freight overhangs the pallet, all bets are off. If you scrimp on strapping, same thing goes. The smart shipper will also go above and beyond. By above, I mean to palletize freight so that something can be stacked on top as needed because likely that is what will happen, ready or not.

As I recall, the pro numbers come in duplicates? When I did local, I would load up the freight with them. I would also put some clear tape over a pro on a suspect surface where it might easily come off. LOL, I would rather have been cussed out for hard to remove tape then responsible for lost freight.

 

[kc5dlo]

Get the PRO number from the shipper and call the freight company yourself. If you can get a pic of what it look likes, that can often help in the search for i lost item. What I have found in the past is when something is lost for over a week, It is usually torn up pretty bad. Maybe people hide stuff when they damage things? Perhaps the shipper could be talked into shipping another to you and instruct the shipping company to return the first one when it is found?

Good luck

 

[KubotaToy]

Hope you get it soon but if it is lost in space this long, I bet it is damaged.

I worked many years ago for a company as the corporate quality manger and spent a lot of my time working with customers with products damaged in shipping, we used LTL shipments for 50% of what we sold. I would say less than 1% of the items we reshipped was due to non receipt on the customers end and usually was due to the shippers negligence (offloaded at the wrong terminal location seemed to be the most common), the rest due to damage in route. It seems the longer it was on the road, the greater chance to get damaged... we had one returned that had been run over by a semi truck, the tire tracks across the flattened box, the purchaser refused delivery.

 

[coldsteelva]

It amazes me that a freight company would attempt to deliver a package with tire tracks across it.

 

[Howling]

It amazes me that a freight company would attempt to deliver a package with tire tracks across it.

They are focus on completing the delivery.

Back while when I worked for an custom equipment builder. Had a trucker hit a low overpass. He found a local farmer to lift the machine back on to the flat bed then tried to deliver it. The end customer refused the delivery of damaged machine. Returned it to the factory for a rebuild and found a different trucker to deliver to the customer.

I have heard the glass break as a UPS delivery driver walked across a package labeled fragile. He was indifferent about it. The loader put it in the isle so he just walked across it.

 

[Rocky J]

We used to try to deliver 8 foot florescent bulbs, the dock workers thought the long thin boxes were real handy to fill in the gap between the wall and the skidded freight in the trailer.I felt it was a waste of time for me to even take it to the customers, it sounded like sand and empty pop cans as I moved them and they would just refuse them anyway. When I ask sales why anybody would trust us to haul light bulbs or any glass I was told we have to pay for all of that so that makes us there biggest customer . At a meeting I heard them say We own the top half of the trailer also so lets fill them up and then show us a Camera filming inside of a loaded trailer crossing train tracks and the skids of freight would jump as high as 8 inches.I guess you have to see the bottom line profit for it to make sense.

 

[lilranch2001]

My facilities ship 2-3 million pounds a week, and honestly it amazes me as much freight gets delivered on time as often as it does......

 

[aarolar]

Good lord willing I'm going to pick up my loader tomorrow after work.