How long is to long for dealer repairs?

[dougtrr2]

When I run into problems like that the phrasing I use is to the effect of "each individual day you had a good reason why you couldn't work on my tractor, but collectively, 9 weeks is unacceptable." It has worked for me in other arenas. Sometimes they just lose track of exactly how long you have been waiting.

Take Care
Doug in SW IA

 

[hevnbnd]

When I run into problems like that the phrasing I use is to the effect of "each individual day you had a good reason why you couldn't work on my tractor, but collectively, 9 weeks is unacceptable." It has worked for me in other arenas. Sometimes they just lose track of exactly how long you have been waiting.

Take Care
Doug in SW IA

Thanks for the line. Talked to the dealer again today. They are going to deliver me the tractor back free of charge next week and I ended up getting a 60" deck for $700 out of my pocket after the insurance paid. So I think that is acceptable. Or I could pay 6k and get rid of my tractor with 60 hours and get a new one...

 

[teg]

...and get a new one...

If you are talking about a new dealer... I would agree. I would be if this happen to me

 

[hevnbnd]

Well the drama continues... Still no tractor dealer says they figured out why the pto does not work. They claim it was missing from the factory a internal part and that the pto never worked. I asked the dealer why they did not find this in there precheck and they had no answer. Now more waiting they said they had to order the missing part. Going on 10 weeks and I do not have my tractor back...

 

[teg]

hevnbnd, must stand for Heaven Bound... Whereas, Teg stands for H e l l Bound. That was the only way I got my dealer to replace some old jerky valves on my tractor...

If you need to use a tractor, I would ask the dealer for a loaner... I think you deserve one.

Also, if the PTO part was not there... I would seriously wonder if this leak was caused by you... If you hit a rock or stump, it should have left a mark. If it's under "warranty", I would be asking more questions of the dealer prep...

 

[bp fick]

In 1981, I bought my very first, brand new, new car smell, Ford F-150.

The 300 CID engine is always, always bullet proof. Well, I just got a bad one. It had a knock from day one and I wasn't going to be satisfied making payments on a knocking truck, supporting a wife and two kids (at the time).

Looooong story short. After way too many trips, leaving the truck, "truck's fixed", (truck wasn't fixed). In 4 months, I only put 600 miles on it. I finally did a slow burn. I was making payments on a truck I didn't have.

Met my salesman, looked him in the eye and said, "I'm not leaving without a new truck". He could see I meant every word. He went off to meet with the big boss. A few minutes later, the deal was done. I could go out to the lot and pick out a new, same color truck. The new one had a cheaper seat. They swapped it for my old, better one. The new one had an automatic. OK. I'd have to pay $550 up or whatever it was at the time. Had to pay the 4% sales tax, because it is considered a new sale. OK by me. The whole deal ended up changing my payment something like 19 bucks a month. I left in the new one, and the old one was still in pieces in his back room.

BTW, that new F-150 never darkened the door of any shop, ever, and was one of the best vehicles I ever owned, flat out. Memory of the first one faded away.

At some point, and only you can decide when that is, if they cannot fix the old one, it'll be time to cut your losses and move on.

 

[irwin]

This has turned into something other than "I damaged my tractor"

The dealer has admitted the tractor was flawed from the factory. It's time to get firm : see bp fick's post.

Met my salesman, looked him in the eye and said, "I'm not leaving without a new truck". He could see I meant every word. He went off to meet with the big boss. A few minutes later, the deal was done. I could go out to the lot and pick out a new, same color truck. The new one had a cheaper seat. They swapped it for my old, better one. The new one had an automatic. OK. I'd have to pay $550 up or whatever it was at the time. Had to pay the 4% sales tax, because it is considered a new sale. OK by me. The whole deal ended up changing my payment something like 19 bucks a month. I left in the new one, and the old one was still in pieces in his back room.

No longer would I admit to breaking anything.. I'd say I was obviously mistaken.. I assumed that my tractor wouldn't break without help.. but now I think this tractor was and is a lemon..
Time to make them push the manufacturer into giving you another one for little to no money.
I'll bet they want this problem (your broken unfixable tractor) to go away.. they are losing money putting a mechanic on it to take it apart again. For this you aren't responsible.. it's their fault for not finding the issue when they had it apart and they know it..... it's a brand new tractor.. you aren't going away without satisfaction.

Time to talk to a service rep.. ask your dealer to set up a meeting. I'd call them tomorrow and tell them you want to talk to someone who can make a decision to satisfy you.

BTW: do not threaten.. do not mention lawyer...

 

[hevnbnd]

Yea. I just got off the phone with Kubota Service rep. He stated that something went wrong inside the rear end that caused the crack in the rear end. Turns out I did not break it.

I then talked to the dealer and he stated that they still think I caused the crack since some of the trans fan blades where broken...

The service rep has offered to extend my warranty by a year. He did not say anything about making a warranty claim until, I mentioned that I did not feel it was honest to bill my insurance for the repairs that where obviously not caused by me. He then stated he agreed and would talk to the dealer about turning it into a warranty claim. Seems like they are still looking at this entire situation as a means to make more money... I have not been rude or mentioned my lawyer. I did however mention this to my lawyer and he said I could make a suit in small claims court, but to give it a month or so.

 

[irwin]

Yea. I just got off the phone with Kubota Service rep. He stated that something went wrong inside the rear end that caused the crack in the rear end. Turns out I did not break it.


The service rep has offered to extend my warranty by a year. He did not say anything about making a warranty claim until, I mentioned that I did not feel it was honest to bill my insurance for the repairs that where obviously not caused by me. He then stated he agreed .

That's good news.. now it's up the kubota to get you behind the wheel of your (or a) tractor.

I then talked to the dealer and he stated that they still think I caused the crack since some of the trans fan blades where broken...

This is an assumption by the dealer.. broken fan blades do not prove you caused a crack in the housing, it proves you have broken fan blades.. many BX owners break those fan blade, just read the posts here, few if any that broke those fan blades also broke the transmission case. Point out the flawed reasoning if you have to.

 

[crazyal]

At this point in time I think I would be making it clear that I was going to start calling other people, like my congressman or states atty. Sorry but they have had your tractor way too long. A few weeks, OK, a month, that's pushing it, but how many weeks now? 10 and it's still not fixed? I would also tell the Kubota Rep that you visit TBN and have been detailing what has been happening. It would be nothing to Kubota to give you that MMM for free as a "we value you as an owner" gesture. If this was a car it would qualify for the Lemon law by now.