I have two different size front wheel/tires . . .

   / I have two different size front wheel/tires . . .
  • Thread Starter
#31  
IslandTractor said:
That's great that things have worked out. Score this one as a comeback win for Team Kioti.

Yea, they've been great. Everyone involved has been. Terry even wants me to call him back on Monday to make sure everything worked out.

Gizmo2 said:
Got to be honest, this day and age things like this will drive you nuts with all the other mixed up stuff. Glad things are getting resolved. Bought a JD gator a couple years ago, month later notice the two front tires were different sizes. How I missed it is totally beyond me but I did. The real question is how did the dealership miss it. Dealer made it right with no hassle.

You know I feel the same way because in retrospect it seems so simple. But with work, families, bills, other responsiblilties, etc. it just get so easy to over look or take for granite the small stuff or in this case the stuff we expect to be right. It just happens. I guess that's why it import to have these great dealers like your JD dealer and Billy and Rick cause we can't do ourselves sometimes.
 
   / I have two different size front wheel/tires . . . #32  
Mark,

I went by your defunct dealer a month or so ago. Didn't stop, just noticed a CK sitting out front. Thought to myself that he looked to be a small dealer. This often indicates under capitalization, or lack of commitment. Left me wondering if he could survive in that neck of the woods operating like that. I guess he couldn't. I would think that location would be an excellent place for a dealership - plenty of farms, plenty of money, and heavy drive-by traffic. It's never good to hear that a dealer of one's owned make has failed. We need them to succeed. Maybe someone will step in and make that dealership respectable. I hope so.


Anyway, Glad it worked out for you.
 
   / I have two different size front wheel/tires . . .
  • Thread Starter
#33  
Gittyup said:
Mark,

I went by your defunct dealer a month or so ago. Didn't stop, just noticed a CK sitting out front. Thought to myself that he looked to be a small dealer. This often indicates under capitalization, or lack of commitment. Left me wondering if he could survive in that neck of the woods operating like that. I guess he couldn't. I would think that location would be an excellent place for a dealership - plenty of farms, plenty of money, and heavy drive-by traffic. It's never good to hear that a dealer of one's owned make has failed. We need them to succeed. Maybe someone will step in and make that dealership respectable. I hope so.


Anyway, Glad it worked out for you.

Yes a small dealer. I think you have some valid points. However, in this case I'm not sure that was what the problem was. But because some things are opinion on my point I won't post it because I just don't know.

I will say this because I do know this for a fact. The service department needed to step it up BIG TIME. I don't know what the exact reasons were but the service was lacking. There was also a two or three week back log on service, simply not good. Secondly, prices were high. I think someone else here had mentioned they got a quote on a tractor from the owner that was rather high compared to other dealers. Upon inquiring why the difference in pricing the owner referred something to the effect of us being located in/around Loudoun County. Well, yes Loudoun has been booming as of late but being competitve is being competitve, plain and simple. I will say to be fair, I seem to have gotten a pretty good deal on mine when I purchase about a year ago though. Something else that I noticed was that for a small shop they had A LOT of inventory. Not necessary on the Kioti side, but as far as just stuff in general. Trimmers, blower, saws, vacs, tents, trailers, implements, battery power mowers and tools, generators, DR line, Paynes clip on forks, those stand alone parking carports, radios for tractors. There was just so much. It's nice to have options but you simply can't have everything . . . and if it's not moving, it's not moving.

Finally, we live in strange demographic. Here you have Verizon and AOL HQ with Volkswagen getting ready to move in only 10 miles away in one direction. In the other direction 7-15 miles you have two JD dealers, NH, MF, Kubota and Case all surrounded with LOTS open fields. In between it all you have all the new million dollar+ homes that people were buying a few years back. What does it all mean. I'm not sure anymore. One part of me says a Kioti dealership could have or should have worked at least for the "smart" buyer. On the other hand people that have money to spend may have driven right past the Kioti dealer on to the JD,NH, and Kubota shops and bought there for the obvious reasons.

Perhaps a couple years from now when Kioti gets a bit more recognition things will be different. My neighbor who farms 900 acres/200 head, still thinks my tractor is a Kubota. But what can you do.
 
   / I have two different size front wheel/tires . . . #34  
I hear ya. On the service performance there, we've all probably had bad experiences with car dealerships where it is clear that the technicians are under qualified or under motivated. I suspect there is a significant challenge for all service departments to find and keep good techs. For smaller tractor companies, it's probably especially hard.

I think to succeed in places like that in Loudoun county, one needs to go at it with the right capitalization and commitment. I've seen countless posts on here where a dealer is "sized-up" by potential buyers based on the quantity of tractor inventory and occupied sales floor space, plus whether the shop looked to be top-notch. Folks that live in those million dollar homes don't want/need to shop at some penny-annie business. I almost bought a TYM T273 from a similar type dealer up in PA. Didn't do it because of the perceived quality of his facilities and personnel. Afraid of what exactly happened to you.

Before I bought from Wallace, I visited his website and saw that his facility was top notched: clearly a commitment to the business. If he too had been another garage-shop, I wouldn't have bought from him either.

Kinda stinks cause I'd like to see more Kioti dealers closer by.
 
   / I have two different size front wheel/tires . . . #35  
Mark, I be leaving today around 2:00pm, Should be there around 4:00
 
   / I have two different size front wheel/tires . . .
  • Thread Starter
#36  
tractorhill said:
Mark, I be leaving today around 2:00pm, Should be there around 4:00

That will work fine. We'll be here. Again, thanks a million.:)
 
   / I have two different size front wheel/tires . . .
  • Thread Starter
#37  
Well, as yesterday afternoon I got my little tire issue resolved. I have to say a HUGE THANK YOU to Billy and his wife from Tractor Hill Equipment. They took their Sunday to ride up to our place and swap out tires for us. That says so much top level support these days. I just can't thank them enough. They are great people indeed. Also want to say thanks to Terry in customer service at Kioti USA. If it wasn't for him none of this would have happen. I couldn't be happier.:)
 
   / I have two different size front wheel/tires . . . #38  
Tire Story,

When I was a kid (HA !!- about 40 years ago) my dad bought a new pickup truck. He was in the construction business so it was (at the time) the heaviest duty that Chevy made probably a 2500 today.

He had all kinds of problems with the truck not driving right, pulling off to the side, not steering right etc. He had it back to the dealership a dozen times. In those days the dealers were small and the mechanics were mechanics, not computer operators.

Anyway, this went on for months until finally someone noticed that the factory had installed two different sized tires on the front but on the correct sized rims. Not much difference but enough that it made the truck almost undriveable.

So I know how frustrating it can be but as obvious as it was after they discovered it everyone overlooked it for a couple months while balancing and rotating the tires numerous time.
 
   / I have two different size front wheel/tires . . . #39  
All that ends good is good.
More Happy Endings are always needed!

mark.r said:
Well, as yesterday afternoon I got my little tire issue resolved. I have to say a HUGE THANK YOU to Billy and his wife from Tractor Hill Equipment. They took their Sunday to ride up to our place and swap out tires for us. That says so much top level support these days. I just can't thank them enough. They are great people indeed. Also want to say thanks to Terry in customer service at Kioti USA. If it wasn't for him none of this would have happen. I couldn't be happier.:)
 
   / I have two different size front wheel/tires . . .
  • Thread Starter
#40  
LBrown59 said:
All that ends good is good.
More Happy Endings are always needed!
+1 :)
 

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