I Went To Purchase A New Mini-Excavator And This Happened.....

[Johnkn]

In May I ordered a new Mini Excavator from the shop I've patronized for 36 years. While they didn't have one in stock the salesman said he would locate one... 2 days later he called and said he had one incoming from another dealer, but it was lacking the quick coupler and bucket and that he'd have to order them.

Several weeks later and after the mini was delivered to my dealer, still no bucket and QC. I knew one of their other dealers had a similar machine and I asked if he could rob those so I could take delivery. He agreed.

I went to the shop on a rainy day and asked if they would get the key so we could check the hours on the machine, I watched the dealer put the key in, turn it, look at the display and he turned to me and said there were no hours on the machine.. (??)

The bucket and QC finally arrived, several days later (2 days ago) they delivered the machine.. I was absolutely shocked. The first thing I did was put the key in, toggle to "hours' and check the meter, 7.1 hours (not the zero i was told when I was at the shop). The machine was beyond dirty. Here are just a few pics I took and sent to the sales guy, zoom in and take a hard look at the filth on the zerk fitting (most were like that), the tracks, the engine compartment was filthy and looked like it was 20 years old, and when I put the front door down under and seat I couldn't believe it. I called the sales guy and told him to have the driver turn around and come get this POS and bring my check back. He suggested he had no idea the Ex was in that shape and stated that it looked like a demo unit.. 30 minutes later and machine is gone after waiting months. Now 2 days later, absolutely no follow-up contact from the sales guy or dealer.

I now believe there was no original bucket or QC cause they showed wear from use, and there's no way they did a DX on that machine w/o knowing its hours or condition. And no one from the dealer even put eyes on that machine, they just shipped it to me like that? I call it a shady, BS deal.

Of course what I want is hard to find, none locally, with months wasted, my hunt continues.. Also, there was a finance promotion that I was going to leverage to finance half the machine at 0%, that is now gone...

I'm just a homeowner with a couple of acres. I purchased this because I can, and I take pride in everything I own. I told my wife that even if they took $10k off that machine (which they NEVER would) I didn't want it. They completely ruined my new buying experience and that if I kept it, every time I looked at it I would remember the disappointment from delivery day.

Zoom way in and enjoy the pics of this 'new' machine...

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[pmsmechanic]

So let me get this right. You had what you wanted except that it had a few more hours on it than you were expecting and it was a bit dirty. And now your complaining that you can't find a perfect example of what you want for the financing you want and it's the dealers fault. And from your description the dealer went out of his way to get you what you thought you wanted. Hmm....

 

[DarkBlack]

Only new about that was, new, to you. Looks well used. Even the air filter cover is put on mis-oriented.
And what’s with that assembly below the air filter? All gouged up?
Very fortunate they refunded your $

 

[MattB4]

I am curious why when you asked the dealer to check the hours that you did not go over the excavator yourself before you agreed to have it delivered? Quote; "I went to the shop on a rainy day and asked if they would get the key so we could check the hours" Rainy day or no all the images you show should have been easily seen by you. Not to mention you should have checked the hours at that point yourself rather than allowing anyone else to tell you what the readout was.

I agree that if you were expecting a shiny new machine that what you got would be disappointing. It obviously had sat on a lot for some time and been used to get the 7 hours on it. The tracks should have been cleaned at least before the dealer sent it out to you.

 

[Tpondel]

Used only on Sunday by old lady on way to church?

 

[Johnkn]

So let me get this right. You had what you wanted except that it had a few more hours on it than you were expecting and it was a bit dirty. And now your complaining that you can't find a perfect example of what you want for the financing you want and it's the dealers fault. And from your description the dealer went out of his way to get you what you thought you wanted. Hmm....

Let me get this right, Would you have accepted that machine as 'new' in that condition? If so I'll provide the contact info and you can buy it.

The dealer didn't go out of his way LOL, he checked local inventory and made a call. It happens every day...

That dealer has 100+ machines on their lot, every one looks new, is clean and likely has virtually no hours.. They represented that KX as new.

A good, honest dealer would have had me come in and look at the machine, discuss its prior use and condition and allow me to make an informed decision. They chose to attempt to hide the facts and ship it to me like that. The sales guy put the key in, turned to me and literally stated the machine had no hours on it.. Hmm....

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[scootr]

7 hours is probably 1/1000 of its useful life. I once bought a 2 yr old rental unit with 1500 hrs on it. It had dents and scratches on every panel. I used it for 14 yrs before downsizing with only a starter and battery repair. I think you just let the machine you wanted get away.
I get it you wanted shiny brand new and you were disappointed. But I think I would have made a deal.

 

[Johnkn]

I am curious why when you asked the dealer to check the hours that you did not go over the excavator yourself before you agreed to have it delivered? Quote; "I went to the shop on a rainy day and asked if they would get the key so we could check the hours" Rainy day or no all the images you show should have been easily seen by you. Not to mention you should have checked the hours at that point yourself rather than allowing anyone else to tell you what the readout was.

I agree that if you were expecting a shiny new machine that what you got would be disappointing. It obviously had sat on a lot for some time and been used to get the 7 hours on it. The tracks should have been cleaned at least before the dealer sent it out to you.

I can't disagree about checking the hours myself.. After dealing with that shop for 36 years I had built up some degree of trust when buying new equipment.. We walked outside in the rain, he had the key, he jumped on the machine and turned to me and said there were no hours on it... He got to sit on the wet seat.. LOL

It was delivered ~2 weeks later after sitting incomplete. Rather than being told at the end the machine was finally complete and finished and come look, I received a text saying the machine was on the truck and would be delivered that day.. Zero heads up on completion or delivery.

it is what it is...

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[dusty3030]

It’s been sitting outside for a long time for sure.
Nothing is gouged below air cleaner that’s a flexible heat shield / blanket it looks normal just dirty.
They definitely should have cleaned it up and I would want some money knocked off for the fact it’s been outside so long.

 

[4570Man]

That just looks like dirt from sitting outside on the dealers lot for a couple months to me. They could have used a power washer on that but I’d call that machine new. There’s no way they have been digging in the dirt with that machine for 7 hours. My 40 was delivered with 3 hours and so was my 75-3. And they were both actually new. Not demo machines. I guess they let them run 2-3 hours at the factory to check for leaks. It’s your money to do with as you want but i think you’re being a baby. How do you think the machine is going to look the first 10 minutes you actually use it?

 

[Johnkn]

7 hours is probably 1/1000 of its useful life. I once bought a 2 yr old rental unit with 1500 hrs on it. It had dents and scratches on every panel. I used it for 14 yrs before downsizing with only a starter and battery repair. I think you just let the machine you wanted get away.
I get it you wanted shiny brand new and you were disappointed. But I think I would have made a deal.

I don't use my equipment that much, my LX3310 turns 5 years old next month, and has about 140 hours on it.. This KX will see a similar life during my ownership.

If the dealer had just been transparent, I absolutely could have dealt with that.. But they weren't. Zero concession was offered to make it right, and zero contact from the dealer since they picked it up.

I've already located another machine 120 miles away.. I actually got a better deal not that it really matters.. So I'm confident everything will end up just fine..

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[Suburban Plowboy]

I would not accept that as new, because it isn't, but to me it looks like a dirty almost-new machine with one part that has some scratches on it. Not anything remotely like a "POS."

Do you really think it looks 20 years old? Seriously? Have you ever, once in your life, seen a machine that old that looked this good?

I would have asked for a different machine or enough money back to make this one a good deal. You can't sell used machines as new, and at 7.1 hours with a gouged-up part, this one is definitely in the used category. It's worth maybe 85% of the new price without that damaged part, because machines depreciate instantly as they leave dealerships. I would value it at 85% of new, minus the cost of fixing that part.

In order to discuss a $15,000 partial refund seriously, that machine would have to cost you around $100,000. What did you pay?

I understand wanting to have clean, shiny stuff when you pay good money for it, and anyone who criticizes you for that is crossing the line. You are entitled to buy what you want, the way you want it. But saying this machine looks 20 years old is just not honest.

 

[Johnkn]

That just looks like dirt from sitting outside on the dealers lot for a couple months to me. They could have used a power washer on that but I’d call that machine new. There’s no way they have been digging in the dirt with that machine for 7 hours. My 40 was delivered with 3 hours and so was my 75-3. And they were both actually new. Not demo machines. I guess they let them run 2-3 hours at the factory to check for leaks. It’s your money to do with as you want but i think you’re being a baby. How do you think the machine is going to look the first 10 minutes you actually use it?

Most of the grease fittings got like this from sitting on the dealer's lot for a couple months? LOL

I expect a few run-in hours on every machine I buy. I keep my equipment and vehicles looking virtually new as long as I own them. Apparently you don't. That's fine, you own yours and I own mine, we're entitled to do with them what we want..

My point is that the shop new exactly what this machine was and looked like and didn't attempt to be transparent.. If I were the selling dealer I would have called the buyer and said the machine has some use, come to the shop, let's look at it together and we'll work it out. But that's just me...

 

[4570Man]

I would not accept that as new, because it isn't, but to me it looks like a dirty almost-new machine with one part that has some scratches on it. Not anything remotely like a "POS."

Do you really think it looks 20 years old? Seriously? Have you ever, once in your life, seen a machine that old that looked this good?

I would have asked for a different machine or enough money back to make this one a good deal. You can't sell used machines as new, and at 7.1 hours with a gouged-up part, this one is definitely in the used category. It's worth maybe 85% of the new price without that damaged part, because machines depreciate instantly as they leave dealerships. I would value it at 85% of new, minus the cost of fixing that part.

In order to discuss a $15,000 partial refund seriously, that machine would have to cost you around $100,000. What did you pay?

I understand wanting to have clean, shiny stuff when you pay good money for it, and anyone who criticizes you for that is crossing the line. You are entitled to buy what you want, the way you want it. But saying this machine looks 20 years old is just not honest.

Where is the gouged up part? I’ve looked at every picture and all I see is some dirt from sitting outside a couple months. There’s zero scratches on the blade which leads me to believe that machine has never done any work. Maybe a couple hundred bucks to power wash that is in order but asking for a 15 percent discount much less closer to 50 percent is just ridiculous for a little bit of dirt.

 

[ultrarunner]

I bought a used CAT D3 from dealer and dealer called saying delivery is delayed???

Did a little investigating and found they rented my machine for 2 days…

Looked up the rental rate and said need to refund to me… dealer said sounds fair… then I said I want 30 days to return if there is a problem…

Second was harder but got it in writing.

It was a very good machine for the 17 years I owned it.

 

[Johnkn]

I would not accept that as new, because it isn't, but to me it looks like a dirty almost-new machine with one part that has some scratches on it. Not anything remotely like a "POS."

Do you really think it looks 20 years old? Seriously? Have you ever, once in your life, seen a machine that old that looked this good?

I would have asked for a different machine or enough money back to make this one a good deal. You can't sell used machines as new, and at 7.1 hours with a gouged-up part, this one is definitely in the used category. It's worth maybe 85% of the new price without that damaged part, because machines depreciate instantly as they leave dealerships. I would value it at 85% of new, minus the cost of fixing that part.

In order to discuss a $15,000 partial refund seriously, that machine would have to cost you around $100,000. What did you pay?

I understand wanting to have clean, shiny stuff when you pay good money for it, and anyone who criticizes you for that is crossing the line. You are entitled to buy what you want, the way you want it. But saying this machine looks 20 years old is just not honest.

Thanks,

I said the engine compartment looked ~20 year old. I was somewhat joking, but everything under the hatch was covered in a layer of dirt, not unlike the compartment under the seat.. . The point of my comment about taking $10k off the selling price was that no amount of $$ was going to change the delivery experience and that that value was unreasonable and would never be in play or be offered by the dealer.

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[Suburban Plowboy]

Where is the gouged up part? I’ve looked at every picture and all I see is some dirt from sitting outside a couple months. There’s zero scratches on the blade which leads me to believe that machine has never done any work. Maybe a couple hundred bucks to power wash that is in order but asking for a 15 percent discount much less closer to 50 percent is just ridiculous for a little bit of dirt.

It's in the pictures under the air cleaner.

A 15% discount may seem like a lot. Well, Google "instant depreciation." It's the way the world works. That machine is no longer new, even if it's almost as good as new. I would expect at least 10% off without that chewed-up part.

You can't use up 7.1 hours just moving a machine around a lot. Somebody did substantial work with that excavator. Would you buy a car that had been driven from Miami to Orlando and back by strangers and pay the new price?

I forgot; most people up north think Florida is the size of a football field. It's over 230 miles from Miami to Orlando.

 

[Suburban Plowboy]

Thanks,

I said the engine compartment looked ~20 year old. I was somewhat joking, but everything under the hatch was covered in a layer of dirt, not unlike the compartment under the seat.. . The point of my comment about taking $10k off the selling price was that no amount of $$ was going to change the delivery experience and that that value would never be in play or be offered by the dealer.

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Good for you, standing by your guns to get what you want. People who don't care about dirt and scratches shouldn't tell you you have to feel the same way. If you want it painted pink and equipped with a BBQ smoker, that's what you should have.

 

[D&D]

Let me get this right, Would you have accepted that machine as 'new' in that condition? If so I'll provide the contact info and you can buy it.

The dealer didn't go out of his way LOL, he checked local inventory and made a call. It happens every day...

That dealer has 100+ machines on their lot, every one looks new, is clean and likely has virtually no hours.. They represented that KX as new.

A good, honest dealer would have had me come in and look at the machine, discuss its prior use and condition and allow me to make an informed decision. They chose to attempt to hide the facts and ship it to me like that. The sales guy put the key in, turned to me and literally stated the machine had no hours on it.. Hmm....

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Bayside?

 

[DarkBlack]

Where is the gouged up part? I’ve looked at every picture and all I see is some dirt from sitting outside a couple months. There’s zero scratches on the blade which leads me to believe that machine has never done any work. Maybe a couple hundred bucks to power wash that is in order but asking for a 15 percent discount much less closer to 50 percent is just ridiculous for a little bit of dirt.

Dented? Gouged. Not sure. Looks kinda crappy.
Lower bolt bracket already rusting. Bad factory paint coverage?
Air filter cover not put on correctly.
Is kubota getting sloppy at the factory, or did someone remove the cover on a “new” machine, and why so?
At least the factory person who applied the kubota sticker , cared enough to orient it correctly with the “TOP”, but not whoever last assembled it.
Even the rubber drain nipple on the air filter cover looks like it’s spent some years in the sun .
Maybe that’s just the picture? Not sure
Definitely is not new. Almost new, slightly used, yes