WOW,that sucks.Seams everyone everywhere is crooked.In May I ordered a new Mini Excavator from the shop I've patronized for 36 years. While they didn't have one in stock the salesman said he would locate one... 2 days later he called and said he had one incoming from another dealer, but it was lacking the quick coupler and bucket and that he'd have to order them.
Several weeks later and after the mini was delivered to my dealer, still no bucket and QC. I knew one of their other dealers had a similar machine and I asked if he could rob those so I could take delivery. He agreed.
I went to the shop on a rainy day and asked if they would get the key so we could check the hours on the machine, I watched the dealer put the key in, turn it, look at the display and he turned to me and said there were no hours on the machine.. (??)
The bucket and QC finally arrived, several days later (2 days ago) they delivered the machine.. I was absolutely shocked. The first thing I did was put the key in, toggle to "hours' and check the meter, 7.1 hours (not the zero i was told when I was at the shop). The machine was beyond dirty. Here are just a few pics I took and sent to the sales guy, zoom in and take a hard look at the filth on the zerk fitting (most were like that), the tracks, the engine compartment was filthy and looked like it was 20 years old, and when I put the front door down under and seat I couldn't believe it. I called the sales guy and told him to have the driver turn around and come get this POS and bring my check back. He suggested he had no idea the Ex was in that shape and stated that it looked like a demo unit.. 30 minutes later and machine is gone after waiting months. Now 2 days later, absolutely no follow-up contact from the sales guy or dealer.
I now believe there was no original bucket or QC cause they showed wear from use, and there's no way they did a DX on that machine w/o knowing its hours or condition. And no one from the dealer even put eyes on that machine, they just shipped it to me like that? I call it a shady, BS deal.
Of course what I want is hard to find, none locally, with months wasted, my hunt continues.. Also, there was a finance promotion that I was going to leverage to finance half the machine at 0%, that is now gone...
I'm just a homeowner with a couple of acres. I purchased this because I can, and I take pride in everything I own. I told my wife that even if they took $10k off that machine (which they NEVER would) I didn't want it. They completely ruined my new buying experience and that if I kept it, every time I looked at it I would remember the disappointment from delivery day.
Zoom way in and enjoy the pics of this 'new' machine...
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Yup. The wife bought our 410j with a few hundred hours on it. Basically a new unit but it had been used for demo and maybe for rent a few times? When the lowboy arrived to deliver the LBH that machine was spotless. the whole interior was ArmorAll cleaned (or something equivalent) including the floor and the windows, the whole exterior detailed with fresh grease showing throughout. They even shined the tires. I was impressed.
When we finished fixing customer equipment (even non-green), hit it with a pressure washer before delivery back to the customer. Always got comments from the customer they were not expected getting clean tractor back.
What I see is a machine that sat out on the lot for a while collecting dust.In May I ordered a new Mini Excavator from the shop I've patronized for 36 years. While they didn't have one in stock the salesman said he would locate one... 2 days later he called and said he had one incoming from another dealer, but it was lacking the quick coupler and bucket and that he'd have to order them.
Several weeks later and after the mini was delivered to my dealer, still no bucket and QC. I knew one of their other dealers had a similar machine and I asked if he could rob those so I could take delivery. He agreed.
I went to the shop on a rainy day and asked if they would get the key so we could check the hours on the machine, I watched the dealer put the key in, turn it, look at the display and he turned to me and said there were no hours on the machine.. (??)
The bucket and QC finally arrived, several days later (2 days ago) they delivered the machine.. I was absolutely shocked. The first thing I did was put the key in, toggle to "hours' and check the meter, 7.1 hours (not the zero i was told when I was at the shop). The machine was beyond dirty. Here are just a few pics I took and sent to the sales guy, zoom in and take a hard look at the filth on the zerk fitting (most were like that), the tracks, the engine compartment was filthy and looked like it was 20 years old, and when I put the front door down under and seat I couldn't believe it. I called the sales guy and told him to have the driver turn around and come get this POS and bring my check back. He suggested he had no idea the Ex was in that shape and stated that it looked like a demo unit.. 30 minutes later and machine is gone after waiting months. Now 2 days later, absolutely no follow-up contact from the sales guy or dealer.
I now believe there was no original bucket or QC cause they showed wear from use, and there's no way they did a DX on that machine w/o knowing its hours or condition. And no one from the dealer even put eyes on that machine, they just shipped it to me like that? I call it a shady, BS deal.
Of course what I want is hard to find, none locally, with months wasted, my hunt continues.. Also, there was a finance promotion that I was going to leverage to finance half the machine at 0%, that is now gone...
I'm just a homeowner with a couple of acres. I purchased this because I can, and I take pride in everything I own. I told my wife that even if they took $10k off that machine (which they NEVER would) I didn't want it. They completely ruined my new buying experience and that if I kept it, every time I looked at it I would remember the disappointment from delivery day.
Zoom way in and enjoy the pics of this 'new' machine...
.
Most every machinery dealer I have been to has dirt/gravel parking and storage area. If it rained before they drove it across the lot and loaded it, the tracks will get dirty.
This reminds me of when I was looking for a tractor a few years ago. I was originally looking at auctions/used. I would say a good 95% of the ads looked like they drove the tractor across a swamp to get it to the sales lot.
I bought my 2014 Kioti NX4510HST in 2016 as a new leftover. It had 13 or 14 hours on it. The tractor had not been used to do any loader work based on the bucket condition. The salesman told me that they moved it back and forth between their 4 dealerships every few months. I didn’t think anything about the 13 or 14 hours on it. I didn't see any damage to it. It sure was pretty dusty up underneath and under the hood.
Just makes sense with the delays and everything, he got a different excavator than the one he saw initially.
