I wonder of ridgid uses the same lifetime warranty policy as they do on their pipe wrenches.
NO. These tools are warranted to the original purchaser ONLY, when registered with Rigid, and the owner receives a registered receipt online and by mail. If not registered, no warranty. Once registered, warranty covers replacement of tool, batteries, charger, etc.
I busted a lower jaw on a pipewrench a few years back. I had purchased stuff at more than one place as well as been given as gifts, and purchased for me at various places of employment. So returning to where I got it was impossible as I didn't know, nor had receipt. So I contacted them directly to claim on their lifetime warranty.
Not the same policy, does not apply. Proof of actual ownership required.
I was educated to the fact that their lifetime warranty didn't imply "my" lifetime or "forever". It ment the "lifetime" of the tool. Which may not be as long as my lifetime, and certainly not forever.
While not new, this wrench wasn't far from it. Almost no wear on the teeth of the lower jaw that was split in half. They wanted me to pay to ship it to them, and warranty would be at their discretion. If warrantable, they would fix and return but the initial shipping was still on me. If they deemed it not a valid warranty claim, I would have to pay to get the busted tool back.
Well within their rights, since you have no proof of purchase, for whatever reason. "No tickie, no shirtie".
After exchanging some nasty emails with pics of the tool, they finally made it right and sent me a new jaw. But certainly not like dealing with any other lifetime tool warranty. Harbor freight, craftsman, kobalt, etc.
The Sears mall 'anchor' store, AND K-mart anchor stores closest to me just closed for good; no wonder, with their return tool, no questions asked policy. Put them right out of business; and their price on mostly crappy tool quality was ridiculous to begin with, to cover all the 'free' tools they gave away.
While not lifetime, I like Milwaukee's 5 year warranty. A tool I bought used was returned, deemed unfixable, and a brand new one with new warranty shipped to me all on their dime.