thanks. Interesting, I spoke with the dealership's general manager and he said he had seen the dent in the bumper, which is really tiny, and had told his underling, the sales vp to report it to me. which never happened. He confirmed my guess, detailer got to the end and called for help, first my sales guy who then upped it to the GM who of course now says to report it to me. Sigh. Who cares at this point. I was offered a free bumper, which I declined. Just tucking that one away for some slack on additional work being done. So the dealership boss, not the big boss, has now caught his employee in a lie. Or an absurd bit of forgetfulness. He had gone over to the detail center and i wondered what was taking so long. Now I know, big powwow on what to do with my bumper. And the GM admitted it was fresh damage.
Shenanigans and tomfoolery. Caveat Emptor for sure.
What a different approach at the Toyota dealer for my Avalon, good lord.
These Ram guys are really second world compared to the Toyota staff...
The good news is I won't have to deal with them anymore, once I move.
