MoKelly
Super Member
- Joined
- Oct 30, 2009
- Messages
- 5,869
- Tractor
- Bobcat CT235, Bad Boy z-turn, Suzuki Vinson 500 and F-150
Called the dealership today to get the engine and hydraulic filters. The manager didn't even ask my name... I said I needed both hydro filters and the engine oil filter. He said, sure... I can order them out of GA and deliver them to you. I said, do you need my address? Nope, I know who I'm talking to, unless you moved from (fill in address). I'll just mail the invoice. How's the tractor been for ya?...
I don't think most dealers would have any clue. I love supporting them.
Cool. But, an even better practice would have been to greet you when they picked up the phone —- “hey CloverKnollFarms, what can we do for you today”?
We do that at the tennis facility when members call.