I have followed this SAGA for a while....AND was a grapple customer during the "transition" process from Markham to Gator.
IMO Jeremy has some valid points he has made.....as I experienced some (but comparatively little) of the weak "gator girl" response and treatment. Enough so that I would think twice before ordering again. Again IMO....some is attributable to lack of product knowledge....and more is attributable to a "gator girl" mentality. (not listening or caring enough to get it right, or returning phone calls or emails.)
IMO the product I received is made correctly (with the exception of hydraulic connections)....but the office staff needs an attitude adjustment.
AND...stop using multiple people to post as "gator girl" as you are confusing people on whom is making statements. I pointed this out in a previous post.
Also, I have owned a small biz in the past (and we did internet sales). UNDER NO CIRCUMSTANCES would I have a confrontation such as this over a web "board". It does not belong here....and you will damage your biz....IMO.
I also hope that you resolve these issues as your firm has a good product ...at a good price to offer this community.
I also think Jeremy may be "spoiling" for a fight due to some mistreatment and ............? I think this could best be resolved in another way than this board.
The above is offered as constructive criticism. I hope it is received in that manner.
I rather enjoy watching a good controversy from the sidelines....BUT MAN.....this is getting outta control. :confused2:
Foggy....AKA Peacemaker?