From what I have read on TBN, prices, attitudes and dealerships VARY so much from dealer to dealer area to area that it can really skew what people think of certain brands.
I know that back when I was first looking at new tractors I was having real difficulty with ALL of my local dealers. Attitudes and being condescending and arrogant were unbelievable. Then I found TBN and read about all these great dealers and I thought " What world do these people live in?". People talked about how much their dealer would help them out, even let them take a tractor home for a weekend to try it out.
When all you had seen was negative, it is hard to grasp that it is not that way everywhere. A person that my wife talks with on the Internet has bad things to say about every off brand that there is. I asked her what in particular was her problem with these brands. ALL of her complaints ended up to be dealer oriented and really had nothing to do with the off brands. But because of these poor dealerships she has bad feelings for these off brands when it is not the brand, but the dealer.
John Deere probably has the best overall dealer network followed by Kubota. BUT, if you are in an area that has a great off brand dealer that knows what is going on and is willing to help the customer (one of the reasons that he would be a great dealer), I believe that the service even with serious mechanical problems can and would be taken care of in a timely manor. ALL brands have BAD dealers some where. Bad dealers are not isolated to off brands, sadly just a little more common because standards may not be as high as with the major brands.
Just my :2cents: