If the PB kit was an incomplete solution sold by the dealer, then ok, the kit works as designed and the dealer (and JD) has underperformed.
So,
Can someone provide me with the part numbers or kit that JD sells to make this PB kit "complete" so I can order it?
OR
Provide me with a JD dealer in Georgia, or any other area for that matter, that can actually be helpful?
OR
Suggest a mod to the existing PB kit that will allow the 3PH and remote to work at the same time? At this point, I don't even care if they work together, as long as I can lift, drop, use, lift, drop, use etc...
Now, for the full story (and I'll not render opinions)
I'm not a full time farmer but I need what I need. Our NH has 1200 hours on it in 5 years so I am fairly familiar with a tractor seat. This JD purchase decision took over two months. The dealer had a very detailed check list of exactly what I needed and expected. I even demo'd several tractors first. None had the PB kit on them. The saleman assured me it was a simple add on. They SAW my tiller, backhoe and log splitter, they understood what the need was.
The dealer I used is now pretty much a lawnmower dealer. They sold out about 5 months after I bought one of their smaller tractors. Now the largest the new dealer stocks is in the 2000 series and not a single sales rep from before is still there.
I did have a description written down of how the PB kit works... didn't help. I have tried repeatedly to get some guidance or help but have had no luck. During the JD satisfaction survey I dinged them on three points, the PB kit, the poorly designed tilt steering wheel mechanism and the poor responsiveness from the dealer after sale. They even asked if I'd like a return call from JD, I said yes but never got that call.
When the dealer changed I lost all history and any hope of help. For the first service I didn't expect to need my Owners Manual at the parts counter. They "guessed" my tractor would use HyGard fluid, they could not tell me which oil filter I needed for sure, didn't know how much fluid the system held. Heck, it took me 6 weeks to get a warranty battery swap on an 8 month old tractor and that was after two trips. I won't go back.
Some things stand out about this situation.
1) the authorized and trained dealer did not listen to my needs and sold me a product that did not fit.
2) the salesman was not knowledgable enough to understand the product.
3) they pretty much declined to install the kit themselves by giving me a 6 week timeframe once the parts arrived. I pretty much know why now with the sell out pending (unknown to me)
4) the kit came without hydraulic connectors, the parts department did not have nor could they tell me which connectors I needed. I called JD, they referred me to another dealer which still did not have a part number for the correct connectors. I finally took the kit with me to a local shop and matched them up.
5) When I did discover how the kit worked and asked what else I needed to make it work "right" the dealer told me that's just how it works and there is nothing else for it. I called JD who seemed unwilling to tell me much of anything except refer me to other dealers. The other dealers weren't much help. I had a few suggest I might re-plumb the design, but they didn't offer any further assistance or even mention there was more to the kit to make it work as I needed.
6) JD has never answered a single question or provided any information other than referring me to an authorized dealer.
So, now you know. I'm happy with the tractor, it's been good and I still think JD makes a solid piece of equipment. To be honest, I bought it now because it's the first time I could afford it. The NH and Kubuta cost about 2/3 the price and I got about 2/3 the tractor as well. But... the NH dealer as so far exceeded the service I've gotten from JD... I've been buying my parts and equipment from them.
I realize I could call every number I can find and scream, rant, rave etc... and probably get something going. But, that's not me and if I have to do that to get service, I'll just go somewhere else next time. It's not worth a few points on my blood pressure.
I'm in the south Atlanta area and not many farms remain, we are only 30 acres and with taxes going up we are looking to evac in the near future. I'm sure that's why dealers are thinning here, but I do think JD could have done better.
Robert