My ZD326S developed a rear crank shaft oil leak at 283 hrs. The dealer found a knock and subsequently the crank, holders and all bearings had to be changed due to spun bearings. During the 400 hr. inspection at another dealer the seal was found to be leaking again. Upon replacement it was found that the old style seal had been installed instead of the new and improved seal that had been out for two years. I was not a happy camper so I went back to the dealer that did the original work and talked to the owner. He heard my sad tale got up and went into the next office and cut me a check for the entire $500.00+ amount.....No questions asked. Is that customer service or what?
At 443 hrs. it developed a knock so I took it in where the mechanics found that the bearings had spun again. Now I'm really unhappy. 443 hrs. and the bearings have spun twice? e-mailed the Kubota district customer service and expressed my displeasure. Got a call a week later from a customer service tech who said "We'll get you a new engine". And that's exactly what happened. I picked it up yesterday! It doesn't appear that there are any switched parts. Everything is new! Now that in my opinion is customer service!
At 443 hrs. it developed a knock so I took it in where the mechanics found that the bearings had spun again. Now I'm really unhappy. 443 hrs. and the bearings have spun twice? e-mailed the Kubota district customer service and expressed my displeasure. Got a call a week later from a customer service tech who said "We'll get you a new engine". And that's exactly what happened. I picked it up yesterday! It doesn't appear that there are any switched parts. Everything is new! Now that in my opinion is customer service!
