Kubota/dealership relations

[James Loehr]

My dealer has five shops around the state. They handle both Kubota and Deere and are quite large. When I was Having a problem with my BX2350(abrupt reverse stop and some other issues) the service manager did his best to fix these problems even doing the fix the Kubota rep told him to do. Nothing helped and in fact made the tractor worse. A three way meeting then took place between the Kubota rep,the dealer service manager and myself. First the rep would not admit of any problem then blamed my driving and when those tactics did not work for him he blamed the service manager for causing the problem. After they argued for a while my salesman stepped in and told the Kubota rep. that he sold 36 Kubota 2350 tractors and had several unhappy customers for the same reason and told him from that point on if an customer asked recommend between there two brands he was going to recommend Deere becouse they where better to work with. After this all happened I recieved a call from the Kubota Sales rep. for buying help to go with a BX2360 and there was another unpleasent meeting between the dealer,rep and myself. I did get the 2360 and love it but lost a lot of respect for Kubota company and there reps that day. As for the dealer I noticed on a recent visit that there lot is now 10 to 1 Deere over Kubota and I understand where there coming from.

 

[Buster57]

As far as support from Kubota to the dealers-they want the end customer to be happy. They may have strained relationship with dealers but they sure as heck do not want the end customer to see that!

Some dealers have better strength in service then others. Some have no skill what so ever in small engine repair but are great in tractors. Some are expensive and crappy all around but still give you a good deal on new tractors and a hot cup of coffee...

Although I am generally mechanically challenged, I have found that most work on Kubotas can be done by the owner.

Once again even with complete Kubota Corp. support, some dealers can be screw ups in the service department. This can be due to any number of reasons; anything from man power shortage to a company that is disorganized and/or has management issues.

Your salesman should have some pull in the service department. If not, then don't go back.

 

[MessickFarmEqu]

my own two cents. Your experience has more to do with your dealer than Kubota. If your not getting results somewhere, just take your tractor to another shop who knows what they are doing. This is not a political buddy buddy process. A shop that knows what they are doing gets things done, one that does not won't. That's just shown in any relationships with the corporation.

 

[fredhargis]

my own two cents. Your experience has more to do with your dealer than Kubota. If your not getting results somewhere, just take your tractor to another shop who knows what they are doing. This is not a political buddy buddy process. A shop that knows what they are doing gets things done, one that does not won't. That's just shown in any relationships with the corporation.

Thanks, I really value your response. But my problem is that parts seem to be either the wrong one or manufactured incorrectly. The dealer had to modify them so I could mount my backhoe (more detail than I planned on). I'm told that Kubota (by my dealer) denies a problem and any replacement parts would be identical; yet I can't believe that Kubota does this on purpose (I have written them, BTW). So, would a strained dealer/corp problem? That's why I originally posed the question...

 

[JoshPA]

my own two cents. Your experience has more to do with your dealer than Kubota. If your not getting results somewhere, just take your tractor to another shop who knows what they are doing. This is not a political buddy buddy process. A shop that knows what they are doing gets things done, one that does not won't. That's just shown in any relationships with the corporation.

Never purchased a thing from Messick's, but I agree. Look at their website vs any random dealer. I get a good feeling from one, perhaps not so much from the others. Just look at the tech info they put out there. I would tend to think they know what they are doing. These other places I have been hardly even wanted to talk to me.

 

[ultrarunner]

Some Dealers are on the way out... at least I believe this is why my local Dealer couldn't get things done... a few months later they no longer carried Kubota.

I know 4 Dealers I have dealt with that are no more.