I am hearing these stories more and more. I have a
BX23 and pretty content with it. But I must admit after going into the showroom and looking over the quality of the newer botas, I am not as impressed as I was when I purchased mine. I notice the use of more plastics, thinner steel, and what appears to be smaller hydraulic rams. Some of the welds I looked at in the showroom this week really did not impress me at all..... I was there to order an alternator upgrade and was browsing the front mount snow blower units....and once again, I was not impressed by the build quality, nor the grade of materials used (
http://www.tractorbynet.com/forums/kubota-owning-operating/190371-those-you-snowblowers-your-bx.html ). Its like many things in this world today, companies just trying to remain profitable,but many fail to see what else they have to loose. I still believe you did the correct thing, and you sound very knowledgeable on the subject, you looked around, and checked the menu, you also are not loyal to any one brand, which I believe is a very good thing as you only limit yourself ..Kubota was number one for many years, but, when your are number one at what you do there is no where else to go but down.
Hang in there, keep us up on it. I also believe "lemon laws" may also apply to tractors (3 repairs on the same item). I would not hesitate to return the entire unit for a new one. Who is to say whats next once the warranty expires? Work with them, take notes, save all your correspondence, and if its not right, be sure to let them know as well as us too.
Some companies recognize customer service, I had a new Kawasaki motorcycle that had hex nuts in the cylinder from the factory, after 2 cylinders,I was able to persuade the dealer into a brand new bike. My latest one one is having Toyota replace the entire frame on my 2002 Tacoma last month, however it was due to a recall. None the less they stood behind their product.