Beside the faulty cylinder rods I have had no other trouble with the backhoe. If the tractor and backhoe were stolen tomorrow, I would not hesitate to replace them with another Kubota. It has done everything I expected plus some. It only has 260 hours on it, but I have never had to do a single repair.
The backhoe works very smoothly and is very strong for its size. I am amazed at some of the stumps it has dug up. I think Kubota has the strongest and easiest to attach subframe on the market. The engineers did their homework.
I do wish Kubota had offered me a discount on replacing the rods. Even the dealer agreed the chrome plating was not applied correctly. Even a 25% discount would have went a long way in the customer service department.
I also own a business and can see both sides of the issue. I had a customer buy a pair of Oakley sunglasses last summer on a friday afternoon. He was going camping to the lake that weekend. He came in Monday and said he needed another pair just like the pair he bought 3 days ago. The first pair was on the bottom of the lake. He was expecting to pay the same price and was very happy when I gave him a 25% discount. He has been a regular customer since them. I did not have to do that, but gained a loyal customer. He also has a business in town and has sent several customers my way that I know of.
