Kubota Regen Warranty Policy Change?

[MHarryE]

SDC beat me to it - when your tractor was delivered you should have received a copy of the federal emissions warranty which, on emissions related items, supersedes factory warranty. This warranty includes virtually everything in the intake, exhaust, and internal moving parts, not just items like DPF, DEF, EGR. Worn rings, bad injectors, covered as long as the machine was maintained per the book. Something Kubota has been doing as their tractors with DPF and DEF have been introduced is cover beyond book operation and maintenance. An example is a seal failed on the turbo on my 2013 M135GX. They replaced everything downstream of the turbo although there would have been no requirement unless the DPF needed service within the emissions warranty period. Dealer probably pushed for it knowing he would probably get the tractor back on trade which he did when I traded for a larger M7, but Kubota might not be as ready to do this.

 

[AllDodge]

Fired mine up today to move out of the way and the regan light came on (44.7 hours). So I backed it up to the door, placed throttle at full and went about doing other things. Took about 20 minutes to complete

 

[SDT]

Fired mine up today to move out of the way and the regan light came on (44.7 hours). So I backed it up to the door, placed throttle at full and went about doing other things. Took about 20 minutes to complete

Yep.

I do not need to do this with any of my other 4 Kubotas and am not going to do it with my B3350.

SDT

 

[JOHNTHOMAS]

Fired mine up today to move out of the way and the regan light came on (44.7 hours). So I backed it up to the door, placed throttle at full and went about doing other things. Took about 20 minutes to complete

Yep.

I do not need to do this with any of my other 4 Kubotas and am not going to do it with my B3350.

SDT

Why not just go ahead and use the machine while it is regening? You obviously had a plan to do something with it by starting it up. They don't have to sit while regening, just need to keep running at high, normal to me rpms, while working and don't shut off till finished per light on dash.

 

[SDT]

Why not just go ahead and use the machine while it is regening? You obviously had a plan to do something with it by starting it up. They don't have to sit while regening, just need to keep running at high, normal to me rpms, while working and don't shut off till finished per light on dash.

That's what I did.

Regen light came on while mowing. Not flashing, just on. Good. 18.2 hours, I'm going to pay attention to the first regen not forced by dealer's laptop. I had not noticed light until I smelled heat and started looking around for electrical smoke.

Been mowing only a few minutes and temp gage went from 2 bars to 3 so increased RPM from just over 1,800 to just over 2,000. Beeping starts so looked at display and lamps. No lamps on aside from regen lamp. Not flashing.

Continued mowing. Engine shut down and will not restart so walked back to house and called dealer. Dealer is less than five miles away and I'm a good customer so tech showed up in about thirty minutes with laptop.

Code is exhaust over temperature. What? I thought that regen issues were caused by exhaust temperature too low??? Had been mowing only about 15 minutes (make work to put hours on new B3350) and engine just coming up to temperature, which is why I had not yet been running at 540 PTO RPM.

By now temperature has cooled down so tech tried to start engine and it did. Drove tractor back to (my) shop and tech performed forced regen without incident. This is the third forced regen performed by dealer, counting the pre-delivery regen. Neither tech nor I knew that tractor would start after cooling down. Good to know, as tractor was about 1/4 mile from barn on state highway right of way about 10' from pavement. Had backed tractor down bank and mower was on skid rails so would have needed to pull out with one of my other tractors but had no other driver.

Kubota rep rejected dealer's warranty claim claiming "operator error" without even speaking to me, the operator. Rep also said that he "believes" that my tractor has latest firmware upgrade INTENDED TO ELIMINATE THIS ISSUE, but is not certain due to SN of my tractor being very close to SN when change was implemented. What! Of course, I refused to pay dealer's service call invoice for obvious reasons.

This Kubota policy is manifestly unfair to their dealers, and it puts them in a no win scenario. Any wonder why many dealers refuse to sell the B3350 and other machines with the same engine? One wonders if this is not the intent???

Stay tuned.

SDT

 

[hawkeye08]

Sorry for your problem SDT, glad my 2007 L3130 does not have any of that... it has worked perfectly for me. I understand your frustration.

 

[tomplum]

Hopefully they can work this out and make your tractor usable for you. I have to say that the premise that Kubota changing their warranty policy in regards to them not covering your service call may be an over generalization. Maybe they feel that the dealer carries some burden in customer education. You could be right or they just keep tight reigns on such claims. They may not be like Generous Motors at least in past days. In your case, how do you foresee you and dealer moving forward on this?

 

[RGAZ]

That's what I did.

Regen light came on while mowing. Not flashing, just on. Good. 18.2 hours, I'm going to pay attention to the first regen not forced by dealer's laptop. I had not noticed light until I smelled heat and started looking around for electrical smoke.

Been mowing only a few minutes and temp gage went from 2 bars to 3 so increased RPM from just over 1,800 to just over 2,000. Beeping starts so looked at display and lamps. No lamps on aside from regen lamp. Not flashing.

Continued mowing. Engine shut down and will not restart so walked back to house and called dealer. Dealer is less than five miles away and I'm a good customer so tech showed up in about thirty minutes with laptop.

Code is exhaust over temperature. What? I thought that regen issues were caused by exhaust temperature too low??? Had been mowing only about 15 minutes (make work to put hours on new B3350) and engine just coming up to temperature, which is why I had not yet been running at 540 PTO RPM.

By now temperature has cooled down so tech tried to start engine and it did. Drove tractor back to (my) shop and tech performed forced regen without incident. This is the third forced regen performed by dealer, counting the pre-delivery regen. Neither tech nor I knew that tractor would start after cooling down. Good to know, as tractor was about 1/4 mile from barn on state highway right of way about 10' from pavement. Had backed tractor down bank and mower was on skid rails so would have needed to pull out with one of my other tractors but had no other driver.

Kubota rep rejected dealer's warranty claim claiming "operator error" without even speaking to me, the operator. Rep also said that he "believes" that my tractor has latest firmware upgrade INTENDED TO ELIMINATE THIS ISSUE, but is not certain due to SN of my tractor being very close to SN when change was implemented. What! Of course, I refused to pay dealer's service call invoice for obvious reasons.

This Kubota policy is manifestly unfair to their dealers, and it puts them in a no win scenario. Any wonder why many dealers refuse to sell the B3350 and other machines with the same engine? One wonders if this is not the intent???

Stay tuned.

SDT

Mine does EXACTLY the same thing. and I get the EXACT same run around. I had it happen now 4 times and still no fix.

SDT, we now have a two person class-action suit going.

Side note: people asked why would i not just keep working it? Be aware that if you bog the engine while regenerating (B3350) and it decides to die, it will sit right where it died for 20 minutes. Usually in the worst possible place. Same can happen if you idle the throttle down, but less likely.

RGAZ

 

[Fallon]

Seen the Magnuson Moss Warranty Act for a Quad... it applies to all consumer goods and is a Federal Statute.

It does have limitations as it applies to consumer products with warranties.

Magnuson–Moss Warranty Act - Wikipedia

The fedral Magnuson Moss Warranty act defines consumer rights with relation to warranties. One of the most popular lingering effects is how a vendor must prove damage was related to modifications or non OEM service parts. Most of the rest is holding vendors to standards in how they define things.

Various states have "lemon laws" which typically relate only to vehicles. They give consumers additional rights to return a vehicle if the vendor can't resolve ongoing warranty issues in a timely manner.

There is some federal regulation on how long a vendor must warranty emissions systems, even if it means the emissions system warranty exceeds the rest of the warranty.

 

[SDT]

The fedral Magnuson Moss Warranty act defines consumer rights with relation to warranties. One of the most popular lingering effects is how a vendor must prove damage was related to modifications or non OEM service parts. Most of the rest is holding vendors to standards in how they define things.

Various states have "lemon laws" which typically relate only to vehicles. They give consumers additional rights to return a vehicle if the vendor can't resolve ongoing warranty issues in a timely manner.

There is some federal regulation on how long a vendor must warranty emissions systems, even if it means the emissions system warranty exceeds the rest of the warranty.

I studied the Magnuson Moss Warranty act while in law school and am familiar with it.

In my case, at least, we're far from such measures. I have every confidence that Kubota will sort this out, though I'm surprised that it is taking so long.

In any event, I'm within warranty for quite some time and am not too concerned.

My dealer is, however, in a no win situation. He just ate a $200 service call and may be reluctant to come out if it happens again.

SDT