Lester Buildings or Others

   / Lester Buildings or Others #21  
I don't recommend buying a Lester Building at all. I bought one and just a few weeks ago paid another company to come in and fix all the screw ups and poor workmanship. Heres what happened to me.
I paid Lester Buildings to engineer my building and paid the Lester Dealer/Builder that they recommended as doing "Good Work" to build it. It took them less than 10 days to build it and they left my area. A few weeks later we had our first rain at which time I noticed I had 25 leaks in my roof. I got up on the roof myself and found that they had not installed the screws into the Purlins causing leaks. The Lester Builder/Dealer told me before he left that if he had to come back for anything it would be a $500 minimum, so I fixed all the leaks myself.
It took me 2 years to finish and move into my building at which time I starting finding more serious problems, like on windy nights it sounded like our roof was going to blow off and severe rattling which I thought was my soffit. It was so bad that I told myself come warm weather I had to have it fixed. So earlier this year I had an Amish Crew from Graber Buildings come out and check my building. They found several problems, but before I paid them to fix my building I called Lester Buildings to see if they could help me with the problems. Lester sent out their Regional Manager who was shocked at my problems and said he would talk to Lester Upper Management, but after doing so he said Lester Buildings doesn't feel that they are responsible for any of the problems with my building and also my building only has a 1 year warranty on it. So I paid the Amish Crew from Graber Bldgs. to come in and fix my building and the following is what was found.
Lester Buildings used vented soffit all the way around my bldg., Graber uses solid soffit on all gable ends and only partially vented on the front and back. Also the soffit was installed with staples that bent going thru the steel only allowing 3/8" to go into the facia board. Also, a lot of the soffit only had one staple holding it on. Graber uses screws to attach soffit.
I paid extra for drip stop to be installed on all of the house portion, but Lester shorted my some and where it didn't have it was condensating which would have caused mold. I also paid Lester for 3/4" plywood on all the exterior walls, but again they shorted me, they engineered my building to only have plywood up to the bottom of the soffit. My interior ceilings are taller than the outside soffit, so when high winds blew it was blowing thru the soffit track and venting and down my walls. When the Amish Crew took my roof metal off they called me up to look at the Purlins, there were 8 Purlins that were not nailed, not one nail in them, they actually pulled one up and out. My roof could have blown off and that would explain why it sounded like my roof was going to blow off. My roof valleys had gaps/openings in them where a lot of wind was blowing in and had blown my insulation out of those areas, rain had to be coming in too. There were bird blocks that were not installed, all the ones that were installed had not been nailed, they were just set in place. I screwed everyone of them in to place myself. Some facia boards were barely on the trusses and some nails had missed the truss completely, we had to sister boards on to the sides of these trusses. Facia cover was not cut to fit properly and hung down an inch on the ends.
After I turned Lester Building into the Better Business Bureau they responded by putting most of the blame on their Lester Dealer/Builder, that they recommended to me as doing "Good Work". They also told the BBB that they allotted me the new soffit material to make the repairs, but they left out the fact that it was not until I paid them full price for those materials that they allotted them to me. The Lester Dealer/Builder that built my building is C&C Construction out of Navarre Ohio, Willis Childress is the owner. Lester Buildings is putting most if not all the blame on them and C&C is at fault for doing poor workmanship, but Lester is also just as at fault for shorting me drip stop and plywood and only engineering the plywood up to the bottom of my soffit, they should have ran the plywood up to the bottom of the trusses. Bottom line, Lester Buildings provided me with their Lester Buildings Dealer/Builder advising that they do "Good Work", but that was a lie. Lester Buildings has shown that they don't really care about my building, they only cared about presenting me with a reason that they didn't have to make the repairs to my building with their 1 year warranty.
Oh also, when this Lester Buildings Dealer/Builder told me that if he had to come back for any repairs it would cost me a $500 minimum, he was flat lying. I found out later that he has to provide me with that 1 year warranty.
My dealing with Lester Buildings and C&C Construction, Willis Childress, have shown to be one of the worst investments I've ever made and I don't recommend anyone having to go thru what I did with these people. With that in mind I don't recommend anyone doing business with them.
 
   / Lester Buildings or Others #22  
We're sorry to hear that this customer is still unhappy with his/her experience. This customer posted a complaint on the Better Business Bureau (BBB) this past month, and Lester Buildings has responded to the complaint. The BBB has now closed the case. We would like to respond to this post. We've reviewed the project and the communications logs, details and drawings we have on file. Unfortunately most of the bad experience was due to miscommunication and misunderstanding between the customer, the dealer they purchased the building through, and the dealer who built the building. We apologize for any misunderstandings.

Lester Building Systems engineers and manufacturers pre-engineered wood frame building packages for installation by independent Lester Buildings dealers. Over 150,000 Lester Buildings have been built since 1947! This particular building was purchased through Lester Buildings dealer, Midwest Building Systems. Since Midwest Building System's construction schedule was extended beyond an acceptable installation date for the customer, a Lester Buildings employee/Area Manager assisted in finding another contractor. C&C Construction could build the building in the customer's time frame. The customer contracted directly with C&C Construction for the installation of the Lester Buildings material package.

According to C&C Construction, they were never contacted by the customer, and they never mentioned the $500 minimum trip fee (as mentioned below). C&C Construction stated that the customer was very pleased with the building when they left.

Please also note, Lester Buildings only supplied an external framing and structural sheathing package with roof steel finish only. The customer supplied all exterior wall finishes, vapor/air barriers for the walls, doors & windows. The customer also supplied all interior framing, finishes including, but not limited to; sheetrock, vapor/wind barriers, insulation, doors, hardware, etc. for the interior. Note: no interior framing or sheeting/sheathing is shown on the Lester Buildings drawings as they were not supplied.

Roof leaks:
The customer should have contacted C&C directly for any roof leak repairs needed. Since the installation of the building package was contracted directly with C&C, this would be C&C's responsibility to correct.

Shortage of drip stop:
We have an internal communications log that states the drip stop is for 56' house portion only; not the garage. It appears that there was mis-communication between Midwest Building Systems (the Lester dealer that the customer ordered the building through) and the customer. The drip stop material is a moisture barrier for the roof only (not walls).

Shortage of exterior plywood:
The project detail shows that the plywood extends to the bottom of the soffit. If the area above this line is the reference of "shortage of plywood", according to the standard details, the plywood would not extend to the truss line. The building was built correctly according to the Lester drawings, thus there was no shortage based on the Lester design.

(8) purlins not secured:
This is an installation issue with the installing contractor, C&C Construction; not with Lester Buildings.

Shortage on bird blocking/soffit rattling:
This is an installation issue with the installing contractor, C&C Construction; not with Lester Buildings.

Roof valley gaps/openings/leaks:
Lester Buildings supplied the materials and details to properly frame the roof valley. The installer is responsible for properly installing the materials. Openings and leaks: Lester Buildings did not supply exterior vapor/air barriers along with interior vapor/air barriers and exterior finishes. These items were furnished and supplied by the customer. Lester Buildings had no control over the proper installation of these items and it was not a part of our "scope of work".

Soffit:
As has been standard on all Lester Buildings for many years, vented soffit for gable end wall overhangs is supplied. Note: After the building was built, Midwest Building Systems did supply new non-vented soffit for the customer.

Warranty:
The customer's building is warranted by Lester Buildings on the structural integrity (Lifetime), paint (40/30 years) and treated material (50 years). The independent dealers can choose to provide a workmanship warranty. It's common for dealers to offer a one-year warranty. Most of the workmanship issues were reported two years after the building was constructed. We apologize for any misunderstanding as it relates to the warranties.

The customer chose to hire Graber Buildings to fix the installation issues, instead of contacting C&C Construction. After Graber Buildings worked on the building, the customer asked Lester Buildings to pay for labor and materials from Graber Buildings. This didn't make sense as Lester Buildings manufactures and purchases the same materials as Graber Buildings. It also appears that the Graber Buildings' associates had a different view-point on design; thus the differences and additional material.

With Lester Buildings only supplying the partial material package, the customer took on the role of General Contractor for his project. Most, if not all of these issues, fall under the responsibility of the General Contractor to oversee.

We hope this answers the questions on the complaint. Again, we're sorry for the misunderstandings.
 
   / Lester Buildings or Others #23  
The BBB is just a mouthpiece for its members. They close out he complaints after getting a rebuttle from the said company (similar to Lester's responce), never following up with the person that filed the complaint. The BBB's rating of company's has everything to do about money. While I have no dog in this fight, I'll bet Lester is a member. To the original poster, you need to get the attorney general involved in your dispute.
 
   / Lester Buildings or Others #24  
An old thread was revived, so I'll put in my $0.02


I wouldn't suggest Lester to anyone. Poor business practices. Questionable materials. I'd rate my experience as "Poor."

I'll be happy to share via PM, but there are too many other builders out there to go with these guys.
 
   / Lester Buildings or Others #25  
We're sorry to hear that this customer is still unhappy with his/her experience. This customer posted a complaint on the Better Business Bureau (BBB) this past month, and Lester Buildings has responded to the complaint. The BBB has now closed the case. We would like to respond to this post. We've reviewed the project and the communications logs, details and drawings we have on file. Unfortunately most of the bad experience was due to miscommunication and misunderstanding between the customer, the dealer they purchased the building through, and the dealer who built the building. We apologize for any misunderstandings.

Lester Building Systems engineers and manufacturers pre-engineered wood frame building packages for installation by independent Lester Buildings dealers. Over 150,000 Lester Buildings have been built since 1947! This particular building was purchased through Lester Buildings dealer, Midwest Building Systems. Since Midwest Building System's construction schedule was extended beyond an acceptable installation date for the customer, a Lester Buildings employee/Area Manager assisted in finding another contractor. C&C Construction could build the building in the customer's time frame. The customer contracted directly with C&C Construction for the installation of the Lester Buildings material package.

According to C&C Construction, they were never contacted by the customer, and they never mentioned the $500 minimum trip fee (as mentioned below). C&C Construction stated that the customer was very pleased with the building when they left.

Please also note, Lester Buildings only supplied an external framing and structural sheathing package with roof steel finish only. The customer supplied all exterior wall finishes, vapor/air barriers for the walls, doors & windows. The customer also supplied all interior framing, finishes including, but not limited to; sheetrock, vapor/wind barriers, insulation, doors, hardware, etc. for the interior. Note: no interior framing or sheeting/sheathing is shown on the Lester Buildings drawings as they were not supplied.

Roof leaks:
The customer should have contacted C&C directly for any roof leak repairs needed. Since the installation of the building package was contracted directly with C&C, this would be C&C's responsibility to correct.

Shortage of drip stop:
We have an internal communications log that states the drip stop is for 56' house portion only; not the garage. It appears that there was mis-communication between Midwest Building Systems (the Lester dealer that the customer ordered the building through) and the customer. The drip stop material is a moisture barrier for the roof only (not walls).

Shortage of exterior plywood:
The project detail shows that the plywood extends to the bottom of the soffit. If the area above this line is the reference of "shortage of plywood", according to the standard details, the plywood would not extend to the truss line. The building was built correctly according to the Lester drawings, thus there was no shortage based on the Lester design.

(8) purlins not secured:
This is an installation issue with the installing contractor, C&C Construction; not with Lester Buildings.

Shortage on bird blocking/soffit rattling:
This is an installation issue with the installing contractor, C&C Construction; not with Lester Buildings.

Roof valley gaps/openings/leaks:
Lester Buildings supplied the materials and details to properly frame the roof valley. The installer is responsible for properly installing the materials. Openings and leaks: Lester Buildings did not supply exterior vapor/air barriers along with interior vapor/air barriers and exterior finishes. These items were furnished and supplied by the customer. Lester Buildings had no control over the proper installation of these items and it was not a part of our "scope of work".

Soffit:
As has been standard on all Lester Buildings for many years, vented soffit for gable end wall overhangs is supplied. Note: After the building was built, Midwest Building Systems did supply new non-vented soffit for the customer.

Warranty:
The customer's building is warranted by Lester Buildings on the structural integrity (Lifetime), paint (40/30 years) and treated material (50 years). The independent dealers can choose to provide a workmanship warranty. It's common for dealers to offer a one-year warranty. Most of the workmanship issues were reported two years after the building was constructed. We apologize for any misunderstanding as it relates to the warranties.

The customer chose to hire Graber Buildings to fix the installation issues, instead of contacting C&C Construction. After Graber Buildings worked on the building, the customer asked Lester Buildings to pay for labor and materials from Graber Buildings. This didn't make sense as Lester Buildings manufactures and purchases the same materials as Graber Buildings. It also appears that the Graber Buildings' associates had a different view-point on design; thus the differences and additional material.

With Lester Buildings only supplying the partial material package, the customer took on the role of General Contractor for his project. Most, if not all of these issues, fall under the responsibility of the General Contractor to oversee.

We hope this answers the questions on the complaint. Again, we're sorry for the misunderstandings.

As I did when I turned Lester Buildings into the Better Business Bureau, I need to clarify what facts that Lester Buildings is putting a spin on and what their flat our lying about.

Lester Buildings is still putting all the blame on their Lester Building Dealers which is wrong to do, I would put alot of the blame on them, but not all, and the only mis-communication was on Lester Buildings.

Yes, I had to actually buy my Lester Building thru Lester Building Dealer, Midwest Bldg. Systems, but I did most of my dealings with the Lester Buildings Regional Manager because the original Lester Dealer in my area no longer wanted to be in Business as a Lester Dealer.

As far as me contacting the Lester Dealer/Builder for my building directly myself, yes I did that, but first of all I didn't know this Lester Dealer/Builder from Ohio even existed until the Lester Regional Manager provided him to me telling me he has the opening to build my building and that he does "Good Work", which turned out to be a lie.

No, I never contacted the Lester Dealer/Builder with what started as one of the first screw ups on my building, which turned out to be 25 leaks in my roof, because he told me it would be a $500 minimum for him to come back for any repairs. I did contact Midwest Builders about it immediately after I noticed it and I told them that C&C told me its a $500 minimum for him to come back. All that Midwest could tell me is that their too busy to come over to help. Midwest is also a Lester Dealer/Builder and what they should have told me is that theres a 1 year warranty on the building and C&C has to come back for free, but they didn't.

The Please Note Paragraph is not true either, Lester Buildings first engineered my bldg. then supplied me with one of their Lester Dealer/Builders advising me that they do "Good Work" and then they supplied the material and shorted me the materials I mentioned.

Roof Leaks: I didn't contact C&C directly because I wasn't about to pay them a $500 minimum to repair what they screwed up, but the Lester Regional Manager told me that C&C does "Good Work".

Shortage of Dripstop: As I told the Better Business Bureau, their was no mis-communication, I did pay for dripstop on the house portion, not the garages, and house portion is where Lester Bldgs shorted me. Its on the porch section that goes back into the house section, not the porch itself and not the garages, the house itself, so they did short me.

Shortage of Exterior Plywood: Lester Bldgs. admits that they only engineered the exterior plywood up to the bottom of the soffit, but I specifically told them that I wanted it on all the exterior walls, that should include up to the bottom of the Trusses, not the bottom of the soffit.

(8) Purlins not Secured: Yes, this is the poor workmanship of their Lester Dealer/Builder, C&C Construction, that they recommended to me.

Shortage of Bird Blocks/Rattling soffit: Yes, again this is the poor workmanship of their Lester Dealer/Builder, C&C Construction, that they recommended to me.

Roof Valley Gaps/Openings/Leaks: Yes, again this is the poor workmanship of their Lester Dealer/Builder, C&C Construction, that they recommended to me. And a proper vapor barrier was installed by me, but their was so much cold wind blowing in those areas that it found its way into my furnace plentum/duct work and into the house.

Soffit: Heres another spin that Lester Buildings is putting out. Yes, Lester Buildings did supply me with new soffit materials for the Amish Crew to make the repairs on my bldg with, but again they left out the fact that it was not until I paid full price for those materials did they alot them to me. They make it sound like they just gave me the mateials.

Warranty: Again the Lester Dealer/Builder told me that it would be a $500 minimum for them to come back for any repairs, this I also told to Midwest when the 25 leaks in my roof were first discovered, that was just a few weeks after my bldg. was built and C&C left my area. It took me 2 years to finish and move into my building, it was not until I moved into my building that the more serious problems were discovered.

Graber Buildings: Here is where Lester Buildings flat out lies. Before I paid Graber to fix my Lester Building, the Lester Buildings Regional Manager came out, who was shocked at my Lester Building problems, I then asked Lester to help repair my bldg. but Lester Upper Management said no. I then asked if Lester could at least give me a discount on the materials I needed to make the repairs and again they said no. At no time did I ever ask them to pay for labor and materials for any work that Graber did on my building. Even when I submitted my complaint to the Better Business Bureau, the BBB asked specifically if I wanted a settlement from Lester Buildings to close this case and I stated no, I think the public needs to know what I went thru, and that is on record with the Better Business Bureau.

Customer General Contractor: The problem with this excuse is that most of the problems could not be seen, only heard and felt after I moved in. The mistakes that I did notice, like the shortage of dripstop on the house section, I did see after the Lester Dealer/Builder left town. Rather than make a big deal about it I just paid a spray foam company to fix it. It was not until the more serious mistakes and poor workmanship were discovered did I really get upset with my Lester Building.

Lester Buildings has put most of the blame on their Lester Dealer/Builder, C&C Construction, for my buildings mistakes. My question to Lester Buildings is, you've known for quite some time now about all the screw ups and poor workmanship on my Lester Building, is C&C Construction still a Lester Dealer/Builder and putting out Lester Buildings like mine? I'll bet he is and if thats the case, that shows that Lester Buildings doesn't really care about their buildings.
 
   / Lester Buildings or Others #26  
Sorry to hear of your strife. Seems these days most businesses just look out for their own bottom line - quality, even morals be hanged.
Been considering buying a ready kit instead of building on my own but whichever way I go I'll be sure to stay away from Lester.
Thanks for the heads-up.
IMHO I would complain and tell everyone of your terrible experience and treatment until Lester is made to standup and repair, if nothing else, their own reputation. Can't succeed in business if no one trusts you! Good luck, KW
 
   / Lester Buildings or Others #27  
Thanks for the support Kw22614, these guys just don't get it, or else they just don't care.
 
   / Lester Buildings or Others #28  
Great post! I'm looking at putting up a polebarn in the spring. I won't be quoting lester. So looks like they just lost another potential customer.
 
   / Lester Buildings or Others #29  
Seems like the "heads up" is working and people are starting to look/go else ware.
 

Tractor & Equipment Auctions

2020 MACK PINNACLE (INOPERABLE) (A50854)
2020 MACK PINNACLE...
2025 Kivel 48in Forks and Frame Skid Steer Attachment (A50322)
2025 Kivel 48in...
2021 FORD F-150XL CREW CAB TRUCK (A51406)
2021 FORD F-150XL...
2019 CHEVY 5500 CAB CHASSIS (A50505)
2019 CHEVY 5500...
2015 Jeep Compass SUV (A50324)
2015 Jeep Compass...
2019 VOLVO VNL HIGH ROOF SLEEPER (A50046)
2019 VOLVO VNL...
 
Top