Cabin Dweller
New Member
In my experience, these type of problems surface early or they don't surface at all. This was the first time I tried to use the welder on 240 V power.
I'm pleased they are covering it with warranty, disappointed that it has been in the shop over a week now.
I wonder how warranty issues are handled with brands that don't sell thru dealers. Do the major guys cover shipping or is that on the consumer?
That has been my experience as well. As for your warranty questions, I bought my Millermatic 211 through Cyberweld. Here's what they say in their FAQ. I'm well beyond the 10 day period so in the event of a failure I'll be driving it to the nearest authorized facility. Fortunately there is one not too far down the hill.
WHAT IF MY MACHINE IS DEFECTIVE?
The customer may contact Cyberweld about a defect within 10 days of receipt. The customer will have two choices:
(1)Take the defective machine to an Authorized Miller or Thermal Dynamics Service Facility for warranty repair
(2)Ship the machine back to Cyberweld in exchange for a new machine of the same model. The customer MUST have a Cyberweld-issued "Return Goods Authorization" number, the machine must be in original packaging, and the customer is responsible for any freight charges back to Cyberweld. A new machine will not be shipped until the malfunctioning machine is received and inspected by Cyberweld.
Machine defects detected after 10 days of original receipt must be repaired under the manufacturers factory warranty policy at an Authorized Miller or Thermal Dynamics repair facility. The customer is responsible for transporting his/her machine to and from the service facility.
WHAT IF MY WELDING MACHINE NEEDS REPAIR?
Both the Miller/Hobart True Blue warranty and the ESAB warranty will be honored at authorized Miller or ESAB repair facilities around the U.S. We will happily provide you with the repair facility nearest you.