I hate these chain tire shops. I got a carter pin stuck through the outside tire lug, it was still in the contact patch. The tire monkey at my previous favorite tire shop would not fix it. I told him, fine, I agree the tire is shot, I'll but a new one. However, they did not have the same tire in stock to replace it. I said just fix it and when the new tire comes in we'll switch it out. He would not do it. I asked him what his solution was as he was telling me to leave with a hole in the tire. He said take a compressor with you. I wanted to rip this little monkey a new one, but I quickly saw he was the product of failed training. His training told him to reject any questionable tire, his training never told him what to do next.
I had a talk with his manager, not to tell on him, but to sarcastically shame the manager about their failure to train their workers on how to solve a problem for a customer. I asked if it was their cooperate policy carry low stock, to advise people to leave with a hole in the tire and advise of carrying a air compressor around.
I now go to an independent shop that did fix that tire and put it as a spare for me. It was fine the whole time.
I go through a lot of tires. That manager I thought was ok, but he tool was a cooperate tool on pressed to the fire.