SpringHollow
Elite Member
For legal reasons, the following is just my opinion:
GM had a problem with their speed sensors in the wheel bearings on their pickups. All of sudden, the speed sensors would turn on your antilock brakes even when you were braking on dry pavement, significantly increasing your stopping distance. Mine went bad at less than 12,000 miles. Looked on the web and found out it had been a problem for many years. Called up GM (main company, not a dealer). The rep said first time they ever heard of the problem but nothing they could do. I mentioned the tens of thousands of vehicles that had the problem and that GM had a silent recall. They then admitted that was true so if i gave them the dealer's name, they would tell them ok. But since i had it done as an emergency repair, they would not help. I had the old parts and was willing to send them back to them. All i wanted was reimbursement for parts, not labor.
I asked to speak to her manager who gave me the same spiel, that she had never heard of that problem occurring until i mentioned all of the web articles, NTSB reports, etc. at which point she also admitted knowing that this was an ongoing problem. So TWICE they blatantly lied to me. I told them i had always bought GM trucks but would never buy another and would let people know the troubles i had if they did not pay for the parts. They did not care. And i said "and you wonder why your sales are slumping?" This was about 2 years ago.
When a person posted about the same problem and the same result, someone commented that they had posted (here i believe) that they had seriously abused their Kubota tractor and it broke, said it was their fault, not Kubota's. Someone from Kubota read the post and contacted them, saying where should they ship the part. He said it was his own fault and Kubota said it should not break and so they replaced it for free.
What a difference in how the customer was treated.
And GM kept making the faulty parts for years after they knew there was a problem.
Ken
GM had a problem with their speed sensors in the wheel bearings on their pickups. All of sudden, the speed sensors would turn on your antilock brakes even when you were braking on dry pavement, significantly increasing your stopping distance. Mine went bad at less than 12,000 miles. Looked on the web and found out it had been a problem for many years. Called up GM (main company, not a dealer). The rep said first time they ever heard of the problem but nothing they could do. I mentioned the tens of thousands of vehicles that had the problem and that GM had a silent recall. They then admitted that was true so if i gave them the dealer's name, they would tell them ok. But since i had it done as an emergency repair, they would not help. I had the old parts and was willing to send them back to them. All i wanted was reimbursement for parts, not labor.
I asked to speak to her manager who gave me the same spiel, that she had never heard of that problem occurring until i mentioned all of the web articles, NTSB reports, etc. at which point she also admitted knowing that this was an ongoing problem. So TWICE they blatantly lied to me. I told them i had always bought GM trucks but would never buy another and would let people know the troubles i had if they did not pay for the parts. They did not care. And i said "and you wonder why your sales are slumping?" This was about 2 years ago.
When a person posted about the same problem and the same result, someone commented that they had posted (here i believe) that they had seriously abused their Kubota tractor and it broke, said it was their fault, not Kubota's. Someone from Kubota read the post and contacted them, saying where should they ship the part. He said it was his own fault and Kubota said it should not break and so they replaced it for free.
What a difference in how the customer was treated.
And GM kept making the faulty parts for years after they knew there was a problem.
Ken