Tractor Seabee
Elite Member
- Joined
- Oct 5, 2011
- Messages
- 3,896
- Tractor
- Kubota BX25
The two Lowe's stores I shop at require that you be registered in "My Lowes" as a veteran, they stopped taking IDs as proof of service quite awhile ago.
I had to take a copy of my DD 214 to customer service, took just a few minutes. Now they just scan my card and the discount is figured automatically.
But my guess is that if I loaned my Lowes card to someone else, they would be able to use it as well, since they only time they ask for personal ID is when I'm paying with a credit card.
I was at my Lowes today to pick up a few items. The check out cashier knows me as I am a regular and she is one of the head cashiers. I had an in-store return items debit card to use. She asked for my drivers license. That started a conversation on those cards and military. She said the policy on in-store cards has changed; they have to enter your DL into the register and it has to match with the issue record. No match no use card. She went on and said the MD policy has changed also and they are now required to spot checking ID cards along with the "My Loews" card/telephone #. No more loaning your card. I was glad to hear that.
Overall the help at my Lowes is better informed and friendlier than at the closest HD; the reverse of some of the experiences in this thread. They are aggressively advertising for personnel that have working experience with the various department skills. In the last year they have turned over at least 50% of the department leads as a result. Some have told me that w/experience and knowledge they move people up pretty fast to the higher hourly salaries. The managers all know me as when things are wrong I let them know which they appreciate. Poor customer service will get you terminated fast. I also go out of my way to let them know when service is superb and above normal.
Ron