Lying dealer?
- Thread starter JerryG
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DaryleD
Silver Member
Coffeeman,
I'm sure that you didn't mean your quote "No matter what the request the dealer should help me" 100% literally did you? I agree with you that we need good service, and I think that we deserve good service. I also think that the dealer needs to eat too. I always try to get the best deal possible, and I can surely understand that the dealer has alot of overhead to pay for as well. I will get upset if two dealers, selling the same thing, are priced too far apart if they are within a reasonable distance of each other. Even then, property taxes are different, peoples income expectations when employing them are different, Electricity might be more due to a different company that is serviceing them etc. I wonder how many of us ( including myself ) look at the family pictures on their desk, walls etc. and think about how they have to provide for their families, all the while expecting them to consider our families well being by helping us with our wallet? I am just trying to say that there should be some give and take. That's one of the many things wrong with our expectations; that we have grown acustomed to.
Daryle.
I'm sure that you didn't mean your quote "No matter what the request the dealer should help me" 100% literally did you? I agree with you that we need good service, and I think that we deserve good service. I also think that the dealer needs to eat too. I always try to get the best deal possible, and I can surely understand that the dealer has alot of overhead to pay for as well. I will get upset if two dealers, selling the same thing, are priced too far apart if they are within a reasonable distance of each other. Even then, property taxes are different, peoples income expectations when employing them are different, Electricity might be more due to a different company that is serviceing them etc. I wonder how many of us ( including myself ) look at the family pictures on their desk, walls etc. and think about how they have to provide for their families, all the while expecting them to consider our families well being by helping us with our wallet? I am just trying to say that there should be some give and take. That's one of the many things wrong with our expectations; that we have grown acustomed to.
Daryle.
Soundguy
Old Timer
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That's the problem. This new generation growing up is the 'entitlement' generation. no personable responsibility.. always someone or something else which causes the problem. .. Like TV causing violence in kids.. etc..
Very few take personable responsibiltiy for their actions any more
Soundguy
Very few take personable responsibiltiy for their actions any more
Soundguy
JerryG said:
Soundguy
Old Timer
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- Central florida
- Tractor
- RK 55HC,ym1700, NH7610S, Ford 8N, 2N, NAA, 660, 850 x2, 541, 950, 941D, 951, 2000, 3000, 4000, 4600, 5000, 740, IH 'C' 'H', CUB, John Deere 'B', allis 'G', case VAC
JoeR said:
I used to do some contract electronic repair work. On the repair tickets, we 9 the techs ) would usually write a defect code on the ticket after the repair.
After the front office got "DEU" and "TSTU" a few times.. they couldn't figure them out and calle dback to ask what they were.
DEU = Defective end user
TSTU = Too stupid to use
50% of the deu/tstu tickets weren't even broke.. the user just didn't have the mental capacity to operate the equipment. The other 50% of the deu/tstu tickets, the user managed to break an otherwise 'bullet-proof' piece of equipment by being bone-headed to the Nth degree..
Soundguy
Soundguy
JoeinTX
Platinum Member
"Originally Posted by SkyPup
Successful Sales and Service Rule #1 - The customer is always right.
Successful Sales and Service Rule #2 - The customer is wrong....see Rule #1."
I'm glad that someone has the guts to put the screws to this old, tired, lazy phrase.
The customer is NOT always right. Many times they are confused, misinformed, ignorant, unreasonable, and completely out of line. Unfortunately, too many times this old line is misunderstood today to mean that good customer service means that the customer gets whatever they want.......regardless. But, hehe, many times the customer expects far too much and isn't worth the loss to be perfectly honest.
I work in a service industry where warranties and claims and cost/benefit is a daily staple and quite honestly it's often not worth the time, effort, and money to give someone what they believe is "fair"....which most often translates into "give me whatever I want for free or I'll cancel".......well, go ahead and cancel as doing what it takes to please you is a net loss to the company which you soon won't make up.
Sorry to "go off" on this, but this whole subject boils my blood. I am a reasonable individual who accepts risk and loss with any action or transaction. I do not require baby-ing or a silk gloves when conducting business. I expect nothing for free. But, too many today do in fact expect and demand these very things and assume zero responsibility on their own. And, hey, it's not just the modern generations who do this either, no. I find much the same with the older folks who feel "entitled" to things because of their age. Likewise, I run into younger who are fine customers and never complain. Go figure, eh?
The one aspect where I truly believe that Wal-Mart has hurt our society is in their easy and relaxed return policy. It's a big joke to return things to Wal-Mart that have been opened, or broken, or possibly not even purchased there because they so often will give you a refund/credit because their policy is so open and designed to give the potential customer zero hassle. This expectation has then been carried over by so many to apply to all businesses as an example of "good customer service." BS! It's a loss-leader philosophy that only the biggest of the big can assume and not realistic for the vast majority of businesses operating in this country.
Whew.......done now
Successful Sales and Service Rule #1 - The customer is always right.
Successful Sales and Service Rule #2 - The customer is wrong....see Rule #1."
I'm glad that someone has the guts to put the screws to this old, tired, lazy phrase.
The customer is NOT always right. Many times they are confused, misinformed, ignorant, unreasonable, and completely out of line. Unfortunately, too many times this old line is misunderstood today to mean that good customer service means that the customer gets whatever they want.......regardless. But, hehe, many times the customer expects far too much and isn't worth the loss to be perfectly honest.
I work in a service industry where warranties and claims and cost/benefit is a daily staple and quite honestly it's often not worth the time, effort, and money to give someone what they believe is "fair"....which most often translates into "give me whatever I want for free or I'll cancel".......well, go ahead and cancel as doing what it takes to please you is a net loss to the company which you soon won't make up.
Sorry to "go off" on this, but this whole subject boils my blood. I am a reasonable individual who accepts risk and loss with any action or transaction. I do not require baby-ing or a silk gloves when conducting business. I expect nothing for free. But, too many today do in fact expect and demand these very things and assume zero responsibility on their own. And, hey, it's not just the modern generations who do this either, no. I find much the same with the older folks who feel "entitled" to things because of their age. Likewise, I run into younger who are fine customers and never complain. Go figure, eh?
The one aspect where I truly believe that Wal-Mart has hurt our society is in their easy and relaxed return policy. It's a big joke to return things to Wal-Mart that have been opened, or broken, or possibly not even purchased there because they so often will give you a refund/credit because their policy is so open and designed to give the potential customer zero hassle. This expectation has then been carried over by so many to apply to all businesses as an example of "good customer service." BS! It's a loss-leader philosophy that only the biggest of the big can assume and not realistic for the vast majority of businesses operating in this country.
Whew.......done now
CDsdad
Platinum Member
I agree with Soundguy on the "entitlement" generation. It'd be a shame if people actually had to work for everything they have and assume responsibility for themselves and their actions. Whether it's being honest about warranty repairs to a dealer or waiting for a government handout. I know too many people who have never caused any problems for themselves through neglect, misuse, irresponsibility, lack of concern, or just general stupidity. I generally encouter these people giving grief to some poor businessman, salesman, waiter,... etc. They tend to be whiny, arrogant, pouty, conceited, you get the point.
Most people I know don't mind paying for what they get as long as they get what they pay for. Do the right thing.
Most people I know don't mind paying for what they get as long as they get what they pay for. Do the right thing.
Farmwithjunk
Super Member
Let's take this issue one step further. (And this could easily include ANYONE, dealer or private sale) What about the "sin of omission". That's where you have something for sale, and it has a problem. How ethical (read UNethical) is it to conveniently forget to mention this major flaw to a potential buyer? When is it alright to do so? Is it EVER OK? Does that ol' saying "buyer beware" apply?
Is honesty what we expect from others, but not from ourselves?
Is honesty what we expect from others, but not from ourselves?
Billy_S
Gold Member
I recently sold my AC 190XT and my JD 400. I disclosed every problem I was aware of. I would want someone I was buying from to do the same.
RG_Upton
Member
Current society here in the US has decided that soundbytes, political correctness and selfishness are more important than morals, values and character. Many of us encounter people every day -- regardless of our line of work -- who seem to lack a conscience and conduct business in an unethical manner. The question to ask yourself when conducting business as either buyer or seller is "If I was on the other side of this transaction would I be as pleased with the ultimate outcome?". If the answer is no, then in my mind you are not conducting business ethically. Failing to disclose known problems with goods you are selling is a lapse in ethics, plain and simple, because ultimately the buyer will be less than pleased with the deal you made.
I'll stop before climbing too high up on my soapbox about the direction things seem to be going in our society. These days, I sure do appreciate it when I see little acts of kindness, or even common courtesy.
Russ
I'll stop before climbing too high up on my soapbox about the direction things seem to be going in our society. These days, I sure do appreciate it when I see little acts of kindness, or even common courtesy.
Russ
Bird
Rest in Peace
I agree, and that's one reason I've always preferred trading in vehicles to buy another one instead of selling the old one outright. I'd tell a potential buyer of any known problems, but even new vehicles sometimes break down, and I hate selling a used vehicle to anyone because, even if there was nothing wrong with it, but it has a problem anytime in the near future, the buyer is going to think you hid something or were less than honest.